Fidelity PMS 2026: Benefits, Features & Pricing

Fidelity PMS is a hybrid hotel property management solution that caters to large-scale hotels, resorts, bed and breakfasts and hotel chains. Key features include reservation management, guest history, accounting, back office features, reporting and accounting. It can be either deployed on-premise or hosted in the cloud.

Fidelity PMS offers real-time room plans and color-coded graphical charts which help users to make or modify reservations. Hoteliers can enter reservations for individuals, groups, companies and more and create packages with special rates. It also helps them manage guest history profiles and preferences and guest statistics such as arrival and departure dates and number of nights stayed.

Fidelity also includes point-of-sale functionality for multiple users and various currencies. The back office management module includes rate and revenue management, a night audit function and the ability to backup data or restore the system to a previous state.

Support is offered via phone, email and other online resources.