FrontDesk Master 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FrontDesk Master

4.9

(10)

Pricing

Starting at $25.00 per month

About FrontDesk Master

Frontdesk Master is a cloud-based property management solution (PMS) designed to manage bookings for hotels, hostels, rentals and apartments. In addition to its core PMS features like guest, staff and reservation management and booking forecast, it also provides an integrated channel manager and booking engine to manage the booking lifecycle.

Frontdesk Master directly connects with third-party booking platforms like Hostelworld, Expedia, Agoda, Airbnb and Booking.com. The Booking Engine allows users to create online room pages with customizable and multilingual room descriptions, booking terms and photo galleries. Bookings made through any channel or source are directly updated into a single calendar. An automated email is sent to both guests and admin upon booking and payment confirmations.

Additional features include multiple rate management, channel assessments, email customization, live chat between guest and reception and Google Maps integration. Pricing is based on the number of current reservations.

FrontDesk Master Screenshots

FrontDesk Master Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

per month

No plan information available

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FrontDesk Master Features

Features of FrontDesk Master
Access Controls/Permissions
Accounting
Activity Dashboard
Availability Management
Billing & Invoicing
Booking Management
Built-in Accounting
Calendar Management
Channel Management
Credit Card Processing
CRM
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Discount Management
Dorms
Email Templates
Employee Management
Front Desk Management
GDS/OTA Integration
Guest Communications
Guest Experience Management
Housekeeping Management
Inventory Management
Invoice Management
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Language
Multi-Property
Online Booking
Point of Sale (POS)
Price Optimization
Private Rooms
Property Management
Rate Management
Registration Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Room Booking
Single Property
Third-Party Integrations
User Management

FrontDesk Master Integrations

Google Analytics 360

Google Ads

Stripe

HotelRunner

CultBooking

FrontDesk Master User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

10%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

5.0

Functionality

4.7

Joab M.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Reviewed February 2018

Full integrated PMS, user-friendly and easy to use, many functionalities, constantly updating.

Better revenue management, more efficiency on the operation, no time waste for the reception, easy to teach and to learn for new staff training, clear and easy to read reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows administrator and managers to do revenue management, extract reports amazing interface and all staff are able to manage well it functions.

Cons:

Sometimes the system gets slow to respond some functions. Entering a new reservation, switching bed, the system gets slow and we need to re-lead the page which sometimes helps and other time it stays the same.

frodo e.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Not sure where I´d be without it

It just prevents me from having to hire a full team that handles reservations. FDM handles most things for me, automatically.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best feature is the all-in-one-package. PMS, POS, channel management, rate management, booking engine. Another really good point is the support team. Normally they´re already quick, but if something really blows up, I´ve always been able to get attention within 1 hour, using their "urgent" email. Ah, a few years ago they made the jump to browser app, which really worked out very nicely.

Cons:

Sometimes screens displayed to my staff, are not updated. Also, the easiest and most intuitive way to view prices (select the bed you want to sell, over the days you want to sell it, and hover for the price to pop up) is faulty. But I´m sure this will be quite temporary, as they´re a well organized company with a proper timeline for fixing things.

Felipe B.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

8/10

We have the full package (PMS, CM & BE) and I am more than satisfied with it; we actually changed software last year to one of the big ones, and was delighted to come back with FDM and check out it´s improvement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent support and even better empathy when situations like COVID-19 arise. Software is under permament development and they´re eager to improve with our input. Value for money is one of the best in market and more than enough to run 2 properties for an overall of more than 300 beds at more than 80% occ

Cons:

Overbookings in virtual rooms when availability is running out, and duplicity in items on POS

Reasons for switching to FrontDesk Master

Value for money

Toni S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

Best Reservation System and Channel Manager in the Hostel Industry

Excellent, dynamic reservation system for the hostel industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to train new staff, reporting was excellent, most up to date reservation system in the hostel industry

Cons:

did not integrate with our food and beverage system, nor our accounting software.

Reasons for choosing FrontDesk Master

Price!

László P.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Game changer to our business

We are handling all of our accommodation business in FronDesk: reservations, payments, selling channels, everything. The support is very friendly, helpful, and quick. It is really a pleasure to work with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is the base of operating our accommodation. It is so flexible and well-formed that we could satisfy all the needs we got even when our needs changed.

Cons:

Most of the time when new needs popped up the developers were already working on the solution being ahead of our needs. We did not miss anything. It was very easy for us to switch.

Ari F.

Verified reviewer

Used daily for more than 2 years

Reviewed February 2018

I feel you get good value either you use all the features or just the basics

better control, better reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

integrated channel manager with no extra cost, strategy manager , easy way to add nights to existing reservation

Cons:

it isnt shown if a key deposit was done with credit card or cash, hostelworld non refundable rate isn't connected

Jonny B.

Used daily for more than 2 years

Reviewed February 2018

As one of the very first users of FrontDeskMaster, I have no problem in saying this is the best PMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has been developed by hostel owners for hostels and other accommodation providers. The development team is constantly updating and improving the product. Customer support is second to none. Some of the newest developments being rolled out shortly are integration with card payment providers and a passport/ID reader. There is so much functionality and customisation available.

Hayim G.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Easy to use and lots of functions

Good hulpdesk,

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, lots of reports, Chanel manger work very good,

Cons:

Not always can be customized to your needs

Reasons for switching to FrontDesk Master

Front desk master work better with hostel/hotel

Javier A.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 2 years

Review source

Reviewed February 2021

Excellent!

Very complete, support is there when you need it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It covers a lot of aspects deeply needed, and they keep working on adding new features every trimester.

Cons:

Mobile could be improved (and already began)

Alberto G.

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2018

It fits for my hostel's needs

Time saver. Before using this system for my hostel I didn't have time to leave the property. It facilitates and organize.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how easy it is to use and how it manages my whole property. Reservations, channel manager, financial, staff, reports... And also how helpful the support is!

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