yellow.ai 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

yellow.ai

4.5

(37)

Pricing

Pricing available upon request

About yellow.ai

Yellow.ai is a leading provider of generative AI-powered customer service automation, dedicated to transforming how enterprises engage with their customers. Our platform enables businesses to create memorable and impactful customer conversations, leveraging advanced AI to enhance customer support and drive efficiency. At Yellow.ai, our vision is to pioneer the future of fully autonomous customer support, offering unparalleled operational efficiency and significantly reducing costs for businesses.

Headquartered in San Mateo, California, Yellow.ai is trusted by over 1100 enterprises across various industries. Our esteemed clientele includes globally recognized brands such as Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO. These partnerships span more than 85 countries and utilize our services in over 135 languages, showcasing the versatility and global reach of our platform.

What sets Yellow.ai apart is our innovative multi-LLM (Large Language Model) architecture. Our platform is continuously trained on over 16 billion conversations annually, ensuring that it remains at the c...

utting edge of AI technology. This robust training regimen enables our platform to deliver elevated customer experiences, tailored to meet the unique needs of each business and its clientele. By harnessing the power of AI, we help businesses build lasting relationships with their customers, fostering loyalty and satisfaction. Founded in 2016, Yellow.ai has grown rapidly, establishing offices in six countries to support our global operations. Our expansion is fueled by significant financial backing, having raised over $102 million from prestigious blue-chip investors. This funding has enabled us to scale our operations, invest in advanced research and development, and continuously enhance our platform’s capabilities. Our generative AI-powered platform is designed to automate a wide range of customer service functions, from answering frequently asked questions to handling complex inquiries. This automation frees up human agents to focus on more strategic tasks, improving overall productivity and customer satisfaction. By integrating seamlessly with existing systems, Yellow.ai provides a cohesive and comprehensive solution that enhances every aspect of customer service. One of the core strengths of Yellow.ai is our commitment to continuous innovation. We are constantly exploring new ways to leverage AI technology to benefit our clients. This includes developing new features and capabilities, refining our algorithms, and expanding our data sources to ensure that our platform remains the most advanced and effective solution on the market. Our focus on innovation ensures that our clients always have access to the best tools and technologies to meet their customer service needs. At Yellow.ai, we understand the importance of data security and privacy. Our platform is built with robust security measures to protect customer data and ensure compliance with global regulations. We are committed to maintaining the highest standards of data protection, giving our clients peace of mind as they leverage our AI capabilities to enhance their customer service operations. In summary, Yellow.ai stands at the forefront of customer service automation, offering a powerful, scalable, and secure AI platform that drives efficiency and enhances customer experiences. With a strong track record of success, significant financial backing, and a commitment to continuous innovation, Yellow.ai is poised to lead the way in the evolution of customer support. Join us as we drive towards a future of fully autonomous customer service, unlocking new possibilities for businesses around the world.

yellow.ai Screenshots

yellow.ai Pricing and Plans

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Free Trial

Free Version

Basic

Pricing available upon request

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yellow.ai Features

Popular features found in Chatbot
AI/Machine Learning
Automated Responses
Chatbot
Code-free Development
Customer Support
For Sales/Marketing
Natural Language Processing
Pre-Configured Bot
Query Suggestions
More features of yellow.ai
360 Degree Feedback
Activity Dashboard
Alerts/Notifications
API
Autoresponders
Benchmarking
Business Process Automation
Campaign Management
Canned Responses
Chat/Messaging
Churn Management
Communication Management
Configurable Workflow
Content Creation
Content Management
Contextual Guidance
CRM
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customer Surveys
Customizable Branding
Customizable Questions
Customizable Reports
Customizable Templates
Data Security
Email Management
Employee Onboarding
Employee Portal
Employee Profiles
Employee Recognition
Engagement Tracking
Feedback Management
File Sharing
For Developers
Gamification
Generative AI
Geotargeting
Intent Recognition
Lead Capture
Live Chat
Mobile Access
Multi-Channel Communication
Multi-Language
Negative Feedback Management
Personalization
Proactive Chat
Pulse Surveys
Question Library
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Sentiment Analysis
Social Media Integration
Speech Recognition
Speech Synthesis
Surveys & Feedback
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Workflow Management

yellow.ai Integrations

Microsoft Azure

Slack

Zendesk Suite

Meta for Business

Jira

SAP Business One

See all 14 integrations

yellow.ai User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

32%

Secondary Ratings

Ease of Use

4.4

Value for money

4.3

Customer support

4.4

Functionality

4.2

John Epok P.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Improve Customer Journey Through Yellow AI’s Chatbot and AI Technology

I am very much pleased with how Yellow AI over the years had delivered our requirement and is still continuing to provide positive impact on volume management. With Yellow AI we were able to deflect 50% of our tickets with 95% CSAT.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- integratable to major ticketing platforms e.g. Zendesk, Freshworks, etc - intuitive chat widget, highly customizable - able to put banners, and trigger proactive chat - core strength on SEA regional language and dialect - resonable pricing - proactive and supportive support and success team - user-friendly platform on flow creation and troubleshooting

Cons:

- some configurations would need tech background e.g. integration to Zendesk

Reasons for choosing yellow.ai

- pricing - core strenght on regional SEA languange

Dharaneesh E.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Yellow Messenger Chat got

Overall a Good partner but if the phone app if the bugs are fixed then it would be greater

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Chatbot that responds timely and spontaneously with customer and the own Template creation for Commerce Marketing is the most likely feature

Cons:

The chatbot at time doesn't identify the customer and the ticket creation gets missed though the Data base is provided

Reasons for choosing yellow.ai

Because we felt the product is good in terms of API and Cost Management

Verified

Reviewer

Internet

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Yellow Messenger becomes Yellow.ai with the same issues

Not good. Passable support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While the product was easy to install it was too childish and immature for a paying audience. It was hard as an interface for agents to grasp and we had to kill the project after investing several hours in making the product work.

Cons:

The interface to chat and linking multiple channels was broken.

Reasons for choosing yellow.ai

Easy to install and cheap.

Mirza J.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Yellow.ai Assessment - Conversational Commerce & Live Agent System

The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai. Since our company is new to Conversational Commerce and live agent system, working with Yellow.ai team has allowed us to gain understanding of its value to our brand and be able to apply this features smoothly in our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, User friendly. Customer Segmentations can be done easily. All in one platform to for customer support. Able to run WhatsApp campaigns smoothly.

Cons:

It is hard to say since we our overall experience was good with Yellow.ai platform and their team. In the start we face some issue when running the campaign since it was in a early stage but after that no issues were faced.

Reasons for choosing yellow.ai

All in one features required by our business under one platform.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Platform that can fuel conversational commerce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of setup, and good API support for integration.

Cons:

Console design, analytics and the mobile platform can get better

Reasons for choosing yellow.ai

Friendly team, responsiveness and accomodating for startup needs

Sateesh R.

Verified reviewer

Internet

10000+ employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Review on HR Bot after using for more than 1 year

Overall the product meets our expectations and we are happy to be partnered with Yellow Messenger on this journey to improve employee experience on internal support, employee engagement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

+ Integration with internal systems + Scalability to meet our requirements with new features + Service from the team + Chat agent and agent ticketing

Cons:

+ User experience needs improvement + Multiple levels of permissions inbuilt for HR bot ( currently does not have common roles like an employee, Manager, HR, etc). It has user, admin, chat agent + Better reporting on the usage and quality of the chat responses

Abhay R.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

They make it impossible to leave

They have been making it very hard to move on. They hold your WhatsApp number and make it very cumbersome to migrate to anyone else. Simple requests take days to get a response. They have some much red tape. We have been trying to leave for days now, and nothing has moved. It's best to avoid them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It really isn't any better than the competition in any way

Cons:

Not a stable platform. They have outages often, ruining our SLAs every now and then.

Amit G.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

One solution for your WhatsApp chatbot requirements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features, AI chatbot, pricing of the yellow.ai were remarkably better than the other software that I evaluated

Cons:

Nothing as of now. We did the integration, have built 3 chatbots so far, everything is working as anticipated

Reasons for choosing yellow.ai

Pricing, UI, and the features

Reasons for switching to yellow.ai

Features and pricing

Lekha T.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Highly recommend Yellow.ai chat bots

It was really great working with team Yellow.ai. We have installed their BOT service in our Dubai based ecommerce site babystore.ae. [SENSITIVE CONTENT] has shown great support throughout the implementation. Looking forward to work with them in more extended way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to communicate with customers from different mediums. Was able to fully track their behavior flow over chat bot.

Cons:

Nothing. Everything is working as of now.

Prafulla P.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

A perfect solution for operational efficiency

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A major chunk of the incoming volume is handled by the bot itself. Only interactions which absolutely require human interactions are routed to the operations team, This has increased efficiency multifolds

Cons:

Bit more features into the live chat agent dashboard and more focus on reports.

Showing 1 - 10 of 37 Reviews

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