FireHydrant 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FireHydrant

4.8

(4)

Pricing

Starting at $250.00 per month

About FireHydrant

FireHydrant is an incident management platform that helps incident response teams detect, investigate, and resolve incidents faster. FireHydrant caters to IT operations teams across various industries including SaaS, e-commerce, and finance.

FireHydrant offers key features such as automated incident detection, response workflows, and postmortem reports. The platform integrates with monitoring tools like Datadog, New Relic, and PagerDuty to automatically create incidents. Teams can collaborate in real-time via the FireHydrant mobile app. Powerful analytics provide insights into incident trends and team performance.

As an enterprise-grade solution, FireHydrant ensures high availability and scalability. The platform is securely hosted in AWS data centers, and customer data is encrypted at rest and in transit. FireHydrant offers 24/7 support and a 99.9% uptime SLA. Software updates are released regularly with no disruption to service.

FireHydrant Screenshots

FireHydrant Pricing and Plans

Starting price: $250.00 per month

Free Trial

Free Version

Basic

$250.00

per user, per month

No plan information available

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FireHydrant Features

Popular features found in Incident Management
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management
Workflow Management
More features of FireHydrant
API
Incident Reporting
Monitoring
Task Management

FireHydrant Integrations

GitHub

Okta

OpsGenie

PagerDuty

Slack

Splunk On-Call

See all 8 integrations

FireHydrant User Reviews

Overall Rating

4.8

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.8

Have you used FireHydrant and would like to share your experience with others?

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2023

Firehydrant is your best friend in an incident

Ratings Breakdown

Ease of use

Functionality

Pros:

I like how easy it is to use and how trackable it makes everything. When an incident starts, it easy to jump in to a channel created by Firehydrant, where you can keep all communications (which is all stored) and it's super easy to use afterwards when you write the post mortem.

Cons:

I can't think of one. It's one of those tools where you can use a bit of it or all of it. My business only uses a bit of it (we don't use the statuspages for example), so there might be areas where improvement would be good, but at my current use I wouldn't know.

Andrei K.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 12 months

Reviewed November 2022

Pretty good incidents automation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nice PagerDuty integration. Runbooks are easy to configure.

Cons:

Slack bot is spammy and lacks configuration options.

Andrew W.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Reviewed November 2022

Excellent incident orchestration product, developing quicky

Working with the Firehydrant team has been a pleasure they listen, understander our issues and response quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful integrations with the most popular alerting platforms. Very easy to create complex response runbooks to address multiple different needs. Excellent response and engagement from customer support and development teams.

Cons:

The development pace is almost at breakneck speed! We occasionally run into issues where pre-existing functionality breaks or does not work as expected as a result of newly introduced features.

Reasons for choosing FireHydrant

Firehydrant's orchestrations features were more capable and the engagement team were excellent!

Dev F.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used monthly for less than 6 months

Reviewed November 2022

Seamless incident management

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The integration with Slack is perfect for our team, ensuring the correct staff are paged and information contained within a single channel when an incident occurs.

Cons:

So far the experience has been flawless.

Vendor Response

Thank you for your review! Happy to hear you enjoy the Slack integration and our "single pane of glass" command center to manage incidents.

Replied November 2022

Showing 1 - 4 of 4 Reviews