Manhattan Active Omni 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Manhattan Active Omni

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Pricing

Pricing available upon request

About Manhattan Active Omni

Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. The digital self-service portal enables clients to track shipment, initiate returns, cancel orders and request customer support callbacks.

Manhattan Active Omni lets organizations handle multiple order fulfillment methods, including ship to home, pick up in-store and single day deliveries. The contact center functionality helps maintain a centralized repository of customer contact and order history, allowing customer service associates to perform order searches, distribute coupon codes and initiate product exchanges. Additionally, with the RFID scanning capabilities, staff members can automatically update and track inventory locations and availability in real time.

Manhattan Active Omni facilitates integration with several third-party solutions. It also provides iOS, Android and Windows mobile applications, allowing employees to manage inventory remotely. Pricing is available on request and support is extended via phone, email, documentation and video tutorials.

Manhattan Active Omni Screenshots

Manhattan Active Omni Pricing and Plans

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Manhattan Active Omni Features

Popular features found in Inventory Management
Alerts/Notifications
Barcode/Ticket Scanning
Forecasting
Inventory Control
Kitting
Multi-Channel Management
Order Management
Reporting/Analytics
Search/Filter
Shipping Management
Supplier Management
Warehouse Management
More features of Manhattan Active Omni
Activity Dashboard
Activity Tracking
Automated Routing
Automatic Call Distribution
Call Center Management
Call Recording
Call Routing
Call Scripting
Chat/Messaging
Communication Management
Contact Database
Contact Management
Content Management
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Reports
Customizable Templates
Email Management
Engagement Tracking
Feedback Management
For Retail
Interaction Tracking
Inventory Management
Inventory Optimization
Inventory Tracking
Item Management
Knowledge Base Management
Mobile App
Monitoring
Multi-Channel Communication
Order Fulfillment
Order Tracking
Payment Processing
Performance Management
Point of Sale (POS)
Product Identification
Quality Management
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Retail Inventory Management
Sales Reports
Support Ticket Management
Surveys & Feedback
Workflow Management
Workforce Management