Case Status 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Case Status

4.9

(13)

Pricing

Starting at $699.00 per month

About Case Status

Case Status: Modern Client Engagement for High-Performing Law Firms

Case Status is a client experience and communication platform designed to help law firms modernize how they engage with clients—without adding headcount or sacrificing service quality. With Case Status, legal teams replace scattered emails, phone calls, and outdated portals with one centralized, branded, and mobile-first solution that keeps clients informed and staff focused.

Built for firms that are scaling or looking to improve profitability, Case Status delivers measurable results through intelligent automation, proactive communication, and AI-powered insights. Whether it’s updating clients automatically, capturing reviews at key milestones, or identifying at-risk cases in real-time, Case Status turns every interaction into a growth opportunity.

Why Firms Choose Case Status:

Boost Staff Efficiency: Automate up to 80% of routine client communication and reduce manual updates, saving firms hundreds of hours and over $499,000 annually for mid-sized teams.

Deliver Exceptional Client Experience: Branded, real-time updates via mobile app reduce client confusion and complaints, while raising NPS scores and client...

Case Status Screenshots

Case Status Pricing and Plans

Starting price: $699.00 per month

Free Trial

Free Version

Engage by Case Status

$699.00

per month

No plan information available

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Case Status Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Case Status
2-Way Messaging
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Archiving & Retention
Autoresponders
Batch Communications
Calendar Management
Case Notes
Chat/Messaging
Client Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Data Import/Export
Data Security
Data Visualization
Document Management
Drag & Drop
Employee Portal
Engagement Tracking
Feedback Management
File Sharing
Forms Management
Interaction Tracking
Interactive Content
Mobile App
Multi-Channel Communication
Negative Feedback Management
NPS of Customers
NPS Survey Structure
On-Demand Communications
Performance Metrics
Personalization
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Secure Data Storage
Self Service Portal
Sentiment Analysis
Single Sign On
SMS Messaging
SSL Security
Surveys & Feedback
Task Management
Template Management
Text Analysis
Third-Party Integrations
Version Control
Visual Analytics
Workflow Management

Case Status Integrations

Neos

Filevine

CoCounselor

Zapier

8am CasePeer

8am MyCase

See all 11 integrations

Case Status User Reviews

Overall Rating

4.9

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.8

Have you used Case Status and would like to share your experience with others?

Ida H.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 2 years

Reviewed August 2024

Best Legal Client Communication Software Ever!

We love Case Status and everyone there! The team is awesome and very helpful, the software is VERY user-friendly. The best part is the mobile app, we definitely enjoy it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything, the software is GREAT! Our firm and clients love this platform because of how great the line of communication is between us.

Cons:

There is nothing negative I can say about Case status. Any issues we had, Case Status would take our feedback and help us whenever we needed their support.

ALISIA Z.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2025

UPDATE HERO

Flexible - they can adjust to what your firm and client needs. It works excellent in all phases of the case life.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How much client calls they saved us from for immigration by keeping the status and work flow up to date.

Cons:

There was nothing to dislike about Case Status, they are for the user and our clients. You are able to make it how you need.

Syretha B.

Verified reviewer

Legal Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

Easy to Navigate & User-Friendly

Generally, I appreciate the ease with which I can move around throughout the software. The onboarding experience was very informative and I truly felt well supported. Case Status has definitely improved communication with our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and ease of navigation is most appealing about Case Status. Visually, the dashboard is very clear and uncluttered. Also, the ease of communicating and tracking communication with our clients, is very helpful.

Cons:

It's pricey and we experience occasional glitches. Additionally, I really wish Case Status integrated with our primary case management software CARET Legal.

Rhonda C.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 12 months

Reviewed August 2024

Case Status Is a wonderful addition to our firm!!

My overall experience with Case Status has been amazing. The support from the buildout through implementation is second to non.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The convenient accessibility it gives to our clients.

Cons:

I do not have a least. I guess if I had to say anything originally I wanted imbedded video contact and they are now adding that. So that is a win for me and my clients.

Isabella D.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 6 months

Reviewed August 2024

CASE STATUS IS AWESOME

Fantastic!! We very rarely have an issue and usually its a user error.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Case Status is an awesome tool!! We use it as the main avenue of contact for our clients. We try to use all the features and have yet to have an issue.

Cons:

I have to refresh the page each time I use it.

Amy H.

Verified reviewer

Law Practice

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Quick, easy and efficient!

Stress free - which is very hard to accomplish when it comes to implementing new changes and new methods of working. They entire team there is amazing to work with and always helping.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The implementation process was seamless. As someone who has done multiple implementations into our CMS we had no issues. Our clients love the app and it significantly improved our client contact relations with more prompt responses.

Cons:

Honestly, the only real "con" if you could say, is that they currently do not use it on their own customers. Setting that up would allow their customers to have a better glimpse as to what their clients will experience. However, they are always improving and adding new features to their system.

Kaylen S.

Verified reviewer

Law Practice

11-50 employees

Used weekly for more than 2 years

Reviewed April 2023

Increase Client Satisfaction

I highly recommend Case Status. At a time of high volume, we were looking for a way to keep clients apprised of their case and feeling in touch without increasing the amount of staff time it would take to keep them updated. We found and implemented Case Status right after the pandemic, and have never looked back. The number one complaint at law firms is "I can never get in touch with my..." but with how quickly our staff can just shoot a quick response or update back in Case Status instead of getting caught up in a phone call, our firm's average response time to clients is not the goal 24 hours... it's only 7.2 hours!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive interface - hardly needs any training for staff or clientsIncredible service - our account rep got back to us faster than I could send a messageImplements features - most impressed I've ever been with a software company's ability to deliver feature requests or improve product quickly and efficiently; many fixes came within weeks (they roll out new fixes every two weeks) than at other companies would have taken months or years to be heard/implementedIncreases client satisfaction - decreases staff time on phone while increasing clients feeling they have access to their teamIncreases response time - clients respond faster via text than email if we are waiting on a document or signatureMass messages - able to get out a quick text or video update to your whole case load at onceAutomations - can pre-schedule regular check-ins to client Case expectations - shows which stage of the case they're in and what to expect there so more transparent and clear the road that lies ahead and how long it might takeText messages - clients can communicate via a text thread even if they don't log into the app

Cons:

Client expectations - some clients expect immediate responses when texting, where as only 24 hour responses when emailingClient avenues - some clients who are antsy for a response will start contacting us via the app AND email AND phone, increasing instead of decreasing the amount of contact; but case managers can work to reign that in and better set expectations

Molly A.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 12 months

Reviewed November 2023

Great Communication Tool

I have had positive feedback from our clients about being able to communicate easily and stay updated on their cases. We were very overwhelmed with incoming phone calls at our office and this has helped us reduce those and get back to being client-centered and efficient at updating our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love being able to quickly get our clients messages and our clients appreciate being able to text us questions and documents. Being able to share information for each case stage drastically cuts down on incoming phone calls and ensures our clients are up to speed on their cases.

Cons:

I can't really think of anything I dislike.

Vendor Response

Thank you for taking the time to review Case Status! I'm so glad you are happy with the choice to move to Case Status and that you are finding value in it. We definitely appreciate any suggestions you have going forward!

Replied November 2023

Stephen S.

Verified reviewer

Law Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2018

Easy, Affordable Way to Maintain Client Communication

My overall experience with Case Status has been fantastic - from initial on-boarding to implementation, everything has been great! Clients have only said positive things about Case Status, and many like how it allows them to send secure messages to their attorney. It has definitely proven to be a worthwhile investment in providing premier legal services to clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Case Status solves the number one complaint against attorneys: lack of communication. With Case Status, attorneys and law firms can easily communicate the status of any client's case directly to the client through a user-friendly app that the client can download on his or her phone. Case Status makes this process easy by allowing the attorney and law firm to create templates that are sent to the client for any type of case. The attorney and client can also communicate through the app and the attorney web interface. Last but not least, Case Status is a very affordable way to avoid the pesky lack of communication problem.

Cons:

It's hard to find any cons with Case Status. It will be cool to see more features implemented as this legal technology innovation grows and develops in time.