Blazeo 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Blazeo

4.8

(14)

Pricing

Starting at $49.00 per month

About Blazeo

We are an ad conversion platform. As a tech-enabled services business, the services we provide include lead capture, lead qualification, appointment setting, and retainer signing. The tools we use to do this include live chat, voice call centers, virtual assistant, and SMS
communications.

Blazeo Screenshots

Blazeo Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

per month

No plan information available

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Blazeo Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Blazeo
Activity Dashboard
AI/Machine Learning
API
Chatbot
Chat Transcript
Code-free Development
CRM
Customizable Branding
Geotargeting
Knowledge Base Management
Lead Capture
Live Chat
Multi-Channel Management
Multi-Language
Natural Language Processing
Pre-Configured Bot
Proactive Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Single Sign On
Social Media Integration

Blazeo User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

21%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.8

Functionality

4.8

Ray C.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Reviewed April 2019

Excellent tool for law firms

I’ve been working with the Apex team for several years and we have come to know some team members as well as any service providers we work with. We have had some unique situations that we needed support with and have always gotten the response we need including from the owners. As an agency the most important thing is results for our clients and we’ve achieved that with Apex.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot of chat services to choose from and we’ve used several of them. Apex has become our goto provider when our clients need chat on their website. A big part of this is their customer service. Response time is almost always within one business day and quite often within hours. We have had representatives from the Apex team join us on client calls as consultants to help discover the best solutions for them. Apex cost is less than other services we’ve tried and we’ve had the same or better results.

Cons:

We rely solely on Google Analytics for reporting on chat performance. While this gives us some great insights we would like to see more native reporting within Apex.

Romane V.

Verified reviewer

Marketing and Advertising

Self-Employed

Used other for less than 12 months

Reviewed August 2019

A good chat tool with 24/7 agent availability

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The 24x7, 365 access to agents and how they are specialized in different industries..

Cons:

I can't really customize it myself and the customized features are limited as well. For example, I would like a round icon on the website verses the rectangle bar. The billing is a bit odd too. Sometimes you get an email about one cost and when you click into it, it's another cost.

Reasons for choosing Blazeo

It integrated with my marketing outsource provider.

Delaney F.

Verified reviewer

Law Practice

2-10 employees

Used other for less than 2 years

Review source

Reviewed April 2021

Helpful - Not a Good Fit for Us

Apex helped us reach more online leads, and it also allowed our website to be more interactive for potential clients. However, the cost was a bit high, and there was a lack of customization and a lack of storing information for the overall reviews.

Ratings Breakdown

Ease of use

Functionality

Pros:

Apex allowed multiple email notifications as well as phone notifications when the software is used on the website, and it has friendly operators. It also allows direct call-in to the office number if linked and during business hours.

Cons:

The emails could be confusing, and the operators are not very customizable to the needs of different types of businesses. There also could be a lack of information retainment for reviewing overall.

Kevin C.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Great service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Every time that I am approached for a change, I say no and that I am happy with Apex, they do great work and to me have a superior product.

Cons:

There's nothing that I did not like , great product and amazing customer service and support, extremely prompt.

Jaime L.

Verified reviewer

Law Practice

11-50 employees

Used daily for more than 2 years

Reviewed April 2019

Easy to use and a good price

Anytime I've gotten a lead that was categorized incorrectly, my account executive responded quickly to fix the situation. I've also had custom scripts written so visitors feel like they are getting more personal service. I really like this feature.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have text notifications sent to me so I can respond sooner to inquiries.

Cons:

We have several practice areas so it can be difficult for the chat operator to know what is a good lead and what isn't sometimes

Hank P.

Verified reviewer

Marketing and Advertising

Self-Employed

Used other for more than 2 years

Reviewed August 2019

A great product!

I recommend ApexChat to my website clients to help stop the shopping process on their sites and increase conversions of users to take an action and contact the business. Most of my clients are small law practices and all have seen a very good return on their investment with ApexChat.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ApexChat is a fantastic product that I recommend to most all of my clients. The implementation is very easy and streamlined, the support is great and the product it self is at the top of the industry.

Cons:

I have no complaints about ApexChat. They have exceeded my expectations.

Reasons for choosing Blazeo

Price, my experience with the sales teams and the customer support of Apex.

Reasons for switching to Blazeo

the Ngage product is 3-5 times as expensive and not as good as Apex in engagement, quality of chat or customer service when a return/refund is requested.

Douglas K.

Verified reviewer

Legal Services

Self-Employed

Used daily for less than 2 years

Reviewed August 2019

High Value Service

I appreciate the knowledgeable people who answer the chats; the prospects seem satisfied. Also, it is great that I only pay for actual "sales" leads .. and they do a fine job of distinguishing leads from general inquiries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

set up was quick for my web hosting provider, and worked from day 1.

Cons:

what's not to like? the software is installed on my website and works as advertised.

Reasons for switching to Blazeo

The prior web-chat provider was no longer providing the service

Sailesh P.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for more than 2 years

Reviewed June 2019

Satisfied Client

With ApexChat, my website is available 24/7 to get leads, queries, and connects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely easy to set up and go. Value for money.

Cons:

None so far. It is a great service. Works like a charm.

Kali C.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Reviewed July 2019

After Hours Relief

ApexChat has been a "set it up and go" kind of service for us. We don't have to worry about it. It is integrated with our CRM, Marketsharp, so all of our leads are in the system when we show up every morning. It couldn't be any easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that ApexChat continues to gather leads for our company even after we've left the office for the day. Also, in this day and age, a lot of people prefer to interact online. ApexChat allows those people to do just that while reaching out to our company for a free estimate.

Cons:

It was somewhat difficult to reach someone in sales, initially, but once we got going, the customer service has been great.

Reasons for choosing Blazeo

We decided to go with a company who would collect our leads but allow us to control scheduling.

Gregg W.

Verified reviewer

Legal Services

11-50 employees

Used daily for less than 12 months

Reviewed April 2019

ApexChat Review