CINNOX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CINNOX

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Pricing

Starting at $19.00 per month

About CINNOX

CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel engagement and analytics solutions. CINNOX helps businesses to connect, orchestrate, and securely evaluate all of their customers’ conversational interactions to deliver seamless humanized customer engagement that delights and exceeds expectations.

In the post-pandemic world, customer experience is the battleground and businesses need a partner not just to help them navigate the new normal, but to lead the way. So we built CINNOX – by putting the “INNO” in “CX” to help our partners compete and stay on top.

CINNOX Screenshots

CINNOX Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Digital Commerce

$19.00

per user, per month

Plan includes:

Unified communications
Enquiry
Screen and file sharing
Audio and Video Conference
Routing rules
Enquiry streaming/transfers
Data visibility
30 day conversation & report history
2GB media storage/license

Omnichannel Contact Centre

$59.00

per user, per month

Plan includes:

Everything in Digital Commerce
Omnichannel communication
Telephony capability (PSTN+IP calls)
Audio transcription
Advanced Routing
Virtual Number
Chatbot integrations
Zapier integrations
Open API, Advanced Security
Customisable roles/permissions

The Ultimate CX Hub

Pricing available upon request

Plan includes:

Everything in Omnichannel Contact Centre
Bring-Your-Own-Carrier (SIP in/out)
Up to 100 destinations
Premium Security
Data retention
Complete team structure, roles & permissions
4GB media storage/ licence, 365-day conversation & report history

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CINNOX Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of CINNOX
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Audio Calls
Auto-Dialer
Automatic Call Distribution
Call Center Management
Call Reporting
Call Transfer
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Customizable Branding
Customizable Templates
Data Import/Export
Discussions/Forums
Employee Database
File Sharing
File Transfer
Inbound Call Center
Inbox Management
Interaction Tracking
Live Chat
@mentions
Mobile Access
Monitoring
Multi-Channel Communication
Offline Form
Outbound Call Center
Presentation Streaming
Private Chat
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-Time Monitoring
Recording
Reporting & Statistics
Role-Based Permissions
Screen Sharing
Search/Filter
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Two Way Audio & Video
User Profiles
Video Conferencing
Video Management
Video Streaming
Video Support
Voice Mail