IdSurvey 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

IdSurvey

4.6

(43)

Pricing

Pricing available upon request

About IdSurvey

IdSurvey is a professional data collection software to manage telephone, web and face-to-face surveys. It is a native web-based solution, which users can access from anywhere, with a common browser and internet connection.

There's no limitation in the number of projects you can create. The questionnaires can be as complex as you like and with how many questions as you like.

The survey can be simultaneously distributed through different channels collecting all the data in one database. You can reach your respondents via telephone, face to face, email, SMS, panel or on the website or social media.

Platform hosting is free but in-house setup can also be offered for special customer requirements.

IdSurvey Screenshots

IdSurvey Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Annual CATI licenses and CAWI and CAPI pack

Pricing available upon request

No plan information available

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IdSurvey Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of IdSurvey
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Conditional Logic
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Reports
Data Visualization
Email Management
Email Reminders
Face-to-Face
Mobile Survey
Monitoring
Multi-Channel Distribution
Multi-Language
Multiple Question Types
Multiple User Accounts
NPS Survey Structure
Offline Access
Offline Response Collection
Phone-Based
Question Library
Question Piping
Randomization
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Social Media Integration
SSL Security
Statistical Analysis
Survey Builder
Survey/Poll Management
Survey Sample Management
Surveys & Feedback
Template Management
Third-Party Integrations
Visual Analytics

IdSurvey Integrations

Microsoft Excel

GatewayAPI

ChatGPT

Mailchimp

IdSurvey User Reviews

Overall Rating

4.6

Ratings Breakdown

65%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.0

Customer support

4.8

Functionality

4.5

Keith K.

Verified reviewer

Research

11-50 employees

Used daily for more than 2 years

Reviewed July 2020

To judge a company you must look at support

Too much experience for this small space., if someone needs more info, they can call me directly or email me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way ID Survey handles issues is exemplary. [SENSITIVE CONTENT HIDDEN] is very knowledgeable and is very responsive. When a new feature is added or a fix, [SENSITIVE CONTENT HIDDEN] and his staff are on top of the issue no matter the time of day or night.

Cons:

With all software you will find bugs but as I stated above it’s how a company handles those issues that make or break a company in my eyes. IDS is at the top of the pack as far as this is concerned.

Reasons for choosing IdSurvey

Vendor Response

Thanks for your kind words!

Replied July 2020

Saioc S.

Verified reviewer

Market Research

2-10 employees

Used weekly for more than 2 years

Reviewed February 2020

Complete software, very good collaboration

IdSurvey is a long term partner, a partner who has always managed to adapt to clients's requests and has updated its software accordingly. The IDWEB team is proactive and very responsive. The value for money is very good and they are very flexible for small companies who use the software less.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, especially the questionnaire builder part.

Cons:

Few options to customize the interface. Multiple answer open-end question is not so easy to build, it is not in the standard list of templates. Associtation questions, using pictures/icons/words are not present and are difficult to build.

Reasons for choosing IdSurvey

A much better communication with the IdSurvey Team Very good software Flexible price packs for smaller companies

Reasons for switching to IdSurvey

Smaller prices CATI, CAPI and CAWI included in the same software More adequate packs for small companies

Vendor Response

Thanks for the review! We're happy to say that in IdSurvey 8 you'll find new question types in the template (including the multiple open end form!).

Replied February 2020

Azamat A.

Civic & Social Organization

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed October 2016

Good experience with IdSurvey V5

Conduction of a pre-electoral survey. Overall we were satisfied with the product for it's ease of use and great technical support. What we liked: -simple in use. -easy interface. -good technical support -functional questionary builder What we didn't like: -unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-simple in use. -easy interface. -good technical support. -functional questionary builder.

Cons:

-unable to test questionary without using tokens -no functionality to print questionary (as before in V4) -expensive token system, exclusively cloud storage of surveys (no offline as in V4)

Vendor Response

Dear Azamat, thanks for your review. Well, we know how to get better and we included in brand new IdSurvey 6.0 a real test mode, we reintroduced questionnaire print and much more. The token system is actually really flexible and allow you not to be burdened with Annual Maintenance fee! We have both on cloud and on premises setup, your management opted for the on cloud when switching to the new system :) If needed we're here to help!

Replied February 2020

Gabriel V.

Verified reviewer

Research

2-10 employees

Used monthly for more than 2 years

Reviewed November 2022

IdSurvey - Excellent survey software for programming surveys and collecting data

The experience with IdSurvey has been great so far, and I would definetely recommend it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software support team offers solutions quickly and they can help you with specific coding in order for your questionnaire to run smoothly. The feature I like the most is their IdCode which allows you to quickly program a questionnaire and offers many possibilities for logic gates. There are multiple types of questions you can use, and the interface is quite intuitive. IdSurvey also allows you to program CATI, CAWI and CAPI surveys.

Cons:

There is not a thing I would complain about when it comes to IdSurvey

Vendor Response

Thank you Gabriel for your review and your trust! The IdSurvey team

Replied November 2022

Chris W.

Verified reviewer

Market Research

11-50 employees

Used daily for less than 6 months

Reviewed September 2020

Great overall product!

We have had a great experience with IdSurvey! [SENSITIVE CONTENT HIDDEN] has been wonderful, she has answered all the questions we've had and has even jumped in to help with tech set up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IdSurvey is very easy to learn as well as easy to teach interviewers how to use

Cons:

To be the best software possible, IdSurvey could use more interviewer performance and tracking features. Being able to see which interviewer (or extension) is currently on a 'live' survey would be helpful. Time stamps by interviewer within 'contacts management' could be useful as well.

Reasons for choosing IdSurvey

Pricing and ease of use

Reasons for switching to IdSurvey

We were looking for a web-based, all in one, type of survey software. IdSurvey gives us exactly that!

Vendor Response

Thanks for the review! Good news: we're working on a new supervisor interface. You'll hear from us soon!

Replied September 2020

Anush S.

Verified reviewer

Research

2-10 employees

Used other for less than 12 months

Reviewed September 2020

Very well developed software for surveys

I have developed 4 survey tools. Some of them have very complicated logical conditions which were very easy to arrange with IDSurvey. The Knowledge base is very helpful especially for those who just started to use IDSurvey. I also want to thank the support team which is very-very quick and professional. Every time I had a question they responded immediately and helped to solve my issue the best way. Thanks a lot for that. Besides, the first introductory training was also so well organized and helpful that I could use it and develop complicated questionnaires immediately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives a lot of opportunities for developing survey tools. Logical solutions and filter conditions are great.

Cons:

I cannot name anything, since I really like everything.

Vendor Response

Thanks for your kind review!

Replied September 2020

olivier m.

Verified reviewer

Market Research

2-10 employees

Used daily for less than 6 months

Reviewed February 2020

Review

I love it, but a little bit too expansive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, better than others on the market,

Cons:

The price is a little bit too expensive.

Reasons for choosing IdSurvey

easy to use!

Vendor Response

Thanks for the feedback! We're always open to discussion and we'll keep your suggestion in mind.

Replied February 2020

VITTORIO D.

Verified reviewer

Education Management

11-50 employees

Used other for less than 12 months

Review source

Reviewed September 2017

simply perfect

I have overcome the limits found in the tools used before idSurvey

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

power and simplicity of use, with a competent and very flexible support team. the possibilities of use are almost unlimited

Cons:

I can not think of anything. All the tool setting and the interaction with the sales team and the support team complete the product perfectly

Vendor Response

Thanks Vittorio!

Replied February 2020

mariano G.

Verified reviewer

Market Research

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Simple and complete

Overall a good product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With simplicity we were able to activate all the functions without the need for support

Cons:

I found some limitations on the number of questions per page that causes a slowdown in the functionality of the system

Vendor Response

Thanks for the review! That issue was solved in the new update!

Replied February 2020

Rebecca G.

Non-Profit Organization Management

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed February 2017

Great Software, Amazing Customer Service

The CATI software is user-friendly and easy to use. The customized trainings and ongoing technical support and assistance have been top-notch. We are able to conduct survey interviews efficiently and easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, great for programming research surveys.

Cons:

Unable to provide customized disposition codes for the pause function.

Vendor Response

Thanks Rebecca! We'll try to provide an even better product in following updates. Thanks for being part of our family!

Replied February 2017