INSIDE 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

INSIDE

4.6

(41)

Pricing

Starting at $120.00 per month

About INSIDE

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard.

INSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues.

INSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures.

INSIDE Screenshots

INSIDE Pricing and Plans

Starting price: $120.00 per month

Free Trial

Free Version

Basic

$120.00

per user, per month

No plan information available

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INSIDE Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of INSIDE
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Attribution Modeling
Audience Analytics
Audience Engagement
Automated Responses
Behavioral Analytics
Behavior Tracking
Campaign Analytics
Campaign Management
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Contact Management
Content Management
Conversion Tracking
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Scheduling
Event Triggered Actions
Feedback Management
Gamification
Geotargeting
Inbox Management
Intent Recognition
Interaction Tracking
Interactive Content
Knowledge Base Management
Lead Capture
Live Chat
Meeting Management
Moderation
Monitoring
Multi-Channel Management
Multi-Language
Multimedia Support
Multiple Camera Feeds
Multistreaming
Natural Language Processing
Offline Form
Performance Metrics
Performance Monitoring
Personalization
Proactive Chat
Queue Management
Real-Time Analytics
Real-time Broadcasting
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Rules-Based Workflow
Scheduling
Screen Sharing
Search/Filter
Sentiment Analysis
Session Recording
Single Sign On
Social Media Integration
Social Media Streaming
Surveys & Feedback
Tagging
Two-Way Audio & Video
Video Call Recording
Video Chat
Video Conferencing
Video Streaming
Video Support
Visual Analytics
Workflow Management

INSIDE Integrations

Salesforce Service Cloud

Zendesk Suite

Salesforce Sales Cloud

INSIDE User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.4

Patricia B.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Reviewed October 2020

Joy of Inside

I quite enjoy using inside. It makes the job easy to do on a daily basis.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like how easy it is to click and add a message to the customer, send them offers, or transfer them to another department if necessary.

Cons:

At times there are glitches that need to be fixed when an update is made.

Reasons for switching to INSIDE

It was a business decision.

Karl Anthony L.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

INSIDE tools review

I have been using the tool more than two years and I can say it did the job well done on helping me cater the customers needs with ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user friendly and no problems with using with my other tools.

Cons:

Sometimes slow on response, and I get more than two customers at a time.

sofiane h.

Verified reviewer

Luxury Goods & Jewelry

10000+ employees

Used monthly for less than 2 years

Reviewed October 2020

There are always rooms for improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact we can see browser history and the integration with the website

Cons:

The deployment of new features and cutomization have always problem Integration with Salesforce is not so good

pietro s.

Verified reviewer

Luxury Goods & Jewelry

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

PF Inside review - Live chat

Quite good in terms of exchanges. Not always easy to discuss possible new features implementations

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Interface is intuitive and easy to use

Cons:

Reporting section is not friendly and very hard to customize in order to have relevant information to drive the business

Prashant V.

Verified reviewer

Banking

201-500 employees

Used daily for more than 2 years

Reviewed October 2020

Inside tool review

Great journey overall

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the best tool used to chat with customer, its been 2 days and never faced a latency or outage from inside. Great journey overall

Cons:

Features to manually remove or put people on limited

Xiaoqing A.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Reviewed October 2020

Review on Livechat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate, change settings, able to do it alone, other users are able to do so.

Cons:

some features wanted was only available at the later part, eg VA.

Tammy S.

Verified reviewer

Retail

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

Chat for our Organization

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is simple to run reports and find any type of data needed. Nice user interface as well

Cons:

It can be somewhat buggy but in general runs well

Jeannette O.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 2 years

Reviewed October 2020

Great support

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Getting adjusted to any new software takes a moment but the best part of this is the immediate help and support I've gotten from the INSIDE team. From getting accustomed to the software to implementing new changes and adjustments, their support team has always been responsive and helpful to make this work for us. The visuals and overall use is pretty self explanatory and a fantastic way to visualize the way our customers shop and view our inventory. It's allowed us to understand their needs and be able to make suggestions and secure sales.

Cons:

Setup was tricky to do on our own, but the support team was great at helping us with that.

Shannon B.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 6 months

Reviewed October 2020

Feedback

not too bad, just a little more 'clunky' than hoped

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Its data collection and reporting accessibility

Cons:

The limitations around customising to our needs. e.g. you can not fwd and reply to an email all at once - you have to go back in and find it after completing one of these two. emails also double up, and these double ups are not filtered out i.e. double the workload and effort as 2 different people can pick up duplicate emails. The flow on effects, that changes to operator settings have to restrictions applied i.e. if you take the 'cherry picking' option away, you can't pick up an email you were working on with ease - you need to dig into the system to do so

Reasons for switching to INSIDE

To improve company efficiencies, allow for multiple users to have access and to monitor and report on tasks and SLA's.

Horace Q.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

Review for Inside