INSIDE 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

INSIDE

4.6

(41)

Pricing

Starting at $120.00 per month

About INSIDE

INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target clients based on location, purchase history or journey and manage multiple conversations using a centralized dashboard.

INSIDE's channel management system leverages natural language processing (NLP) technology and behavioral, geographical or transactional filters to route conversations across agents. Professionals can use saved responses, serialized coupons, co-browsing capabilities, live video chat and drag-and-drop product recommendations to improve customer experience. Additionally, managers can identify VIP or returning clients and engage with them to resolve issues.

INSIDE facilitates integration with various third-party systems such as Salesforce, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via live chat, documentation, email and other online measures.

INSIDE Screenshots

INSIDE Pricing and Plans

Starting price: $120.00 per month

Free Trial

Free Version

Basic

$120.00

per user, per month

No plan information available

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INSIDE Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of INSIDE
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Attribution Modeling
Audience Analytics
Audience Engagement
Automated Responses
Behavioral Analytics
Behavior Tracking
Campaign Analytics
Campaign Management
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Contact Management
Content Management
Conversion Tracking
CRM
Customer Database
Customer Engagement
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Email Management
Engagement Tracking
Event Scheduling
Event Triggered Actions
Feedback Management
Gamification
Geotargeting
Inbox Management
Intent Recognition
Interaction Tracking
Interactive Content
Knowledge Base Management
Lead Capture
Live Chat
Meeting Management
Moderation
Monitoring
Multi-Channel Management
Multi-Language
Multimedia Support
Multiple Camera Feeds
Multistreaming
Natural Language Processing
Offline Form
Performance Metrics
Performance Monitoring
Personalization
Proactive Chat
Queue Management
Real-Time Analytics
Real-time Broadcasting
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Rules-Based Workflow
Scheduling
Screen Sharing
Search/Filter
Sentiment Analysis
Session Recording
Single Sign On
Social Media Integration
Social Media Streaming
Surveys & Feedback
Tagging
Two-Way Audio & Video
Video Call Recording
Video Chat
Video Conferencing
Video Streaming
Video Support
Visual Analytics
Workflow Management

INSIDE Integrations

Salesforce Service Cloud

Zendesk Suite

Salesforce Sales Cloud

INSIDE User Reviews

Overall Rating

4.6

Ratings Breakdown

63%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.4

Verified

Reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2018

INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer servi

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like about Inside is that it is very easy to use and they have a good technical support team to answer any questions.

Cons:

What I like the least about INSIDE is that I have to pay a monthly budget to be able to use their service.

Cherry Paula C.

Verified reviewer

Electrical/ Electronic Manufacturing

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

Unique among other platforms

I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.

Cons:

Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.

Reasons for switching to INSIDE

Some of the features were not available in zendesk

Aquinda W.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for less than 12 months

Reviewed October 2020

Glitches

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Disposition options are easier to access

Cons:

Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time

Brooke C.

Verified reviewer

Utilities

501-1000 employees

Used daily for less than 2 years

Reviewed October 2020

Great visual & user friendly system

Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.

Cons:

Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork. Credit card masking feature is creating a few issues internally.

Reasons for switching to INSIDE

Licencing was becoming too expensive. The functionality and view for the agent wasn't as user friendly. Powerfront provided a platform that was visually more appealing and easy to use for the agents.

Steve H.

Verified reviewer

Retail

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

Inside makes it easy for agents and executives to engage

From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents

Cons:

Nothing comes to mind. Inside offers so much more capability than we are currently using

Reasons for choosing INSIDE

We had a strong recommendation from another brand in our retail portfolio

Lazarus B.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Reviewed October 2020

Unique & Engaging

Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.

Ratings Breakdown

Ease of use

Functionality

Pros:

While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.

Cons:

Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.

Dale P.

Verified reviewer

Retail

10000+ employees

Used daily for more than 2 years

Reviewed October 2020

Inside for Me

Overall Inside is a great tool, that allows us to work with our customers in a way that is best for them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inside is a useful tool that allows us to talk to the customer in a what that is better for our customers. In today's world of multitasking, being able to chat with us allows the customer to do other things while waiting for our responses, unlike talking on the phone.

Cons:

We still experience freezing at times, and there are some functions we would like to see that are not available to use right now, they may come with an enhancement down the road.

Esther M.

Verified reviewer

Consumer Services

5001-10000 employees

Used daily for more than 2 years

Reviewed October 2020

Pro chat

Being ablet to control how many customers i can chatted with and my overall experince of inside is fantastic i really love inside, i'm being using inside since 2015 and you guys did a really good job in updating the system with new features etc keep it up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love how it helped customers can completed their purchase online and the sound i get when they completed a sale :)

Cons:

Nope you guys are doing a great job, i love inside i find it very effective to deal with customers and the best platform ive ever used:)

James G.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 2 years

Reviewed October 2020

A Good Start

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inside has made it easier to consolidate high volume inboxes and webchat into one platform that can be accessed anywhere my team are working from. It has been a good step up from Outlook.

Cons:

There is room for improvement about how the program forwards email to different user groups in our organisation that are required to complete the ticket prior to responding to the customer.

Reasons for choosing INSIDE

The decision was made by IT.

Reasons for switching to INSIDE

Outlook is not meant for high volume, multiple user inboxes and Zendesk did not meet our medical data storage and hosting requirements.

Eileen S.

Verified reviewer

Telecommunications

1001-5000 employees

Used weekly for more than 2 years

Reviewed October 2020

INSIDE is FUN!

The best. Within Spark, this is the best software to chat with the customer. I have been using this for more than 4 years and I would still prefer to use this software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- I feel like I am just playing a game. The layout is good and we can change the theme. Helps for my overall well-being. :) - I can access my KPI's, sales, productivity, surveys in just one click. - I can see what the customer's typing in real time without them sending it yet. For me this is the best feature with INSIDE.

Cons:

Sometimes I can't keep up with the updates :) For the past years, its full of jargons and too technical to read. But I noticed that, you have change and added Guides and Manuals, Videos and tutorials, release notes and support. However, Inside is easy to use so all good.

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