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Collectly

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Overview

Collectly 2026: Benefits, Features & Pricing

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  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Collectly
Collectly
4.6
(7)

Pricing

Pricing available upon request

About Collectly

Collectly is a comprehensive and innovative patient engagement platform designed to streamline the medical billing process for healthcare organizations. It's particularly beneficial for practices, medical groups, billing and RCM companies, health systems, hospitals, insurance companies, and EHR/PM software companies. Collectly stands out for its ability to significantly improve patient collection rates, enhance the patient billing experience, and maintain compatibility with existing EHR/PM practices.

Key functionalities of Collectly include facilitating digital check-ins, enabling online bill payments, accelerating patient cash flow, and automating the entire post-service patient accounts receivable process. It offers a digital check-in experience, in-person payment options, and post-service billing, all of which are fully automated and cater to every demographic, thus streamlining in-house billing operations. The platform is particularly noted for its efficiency in collecting payments, with patients typically settling their bills within a week or two, compared to the industry average of 60 to 90 days.

Collectly's integration with various EHR/PM platforms is a significant advanta...

ge, as it allows for quick embedding into patient portals without the need for software or credit card processor changes at the front desk. This integration is highly praised for its user-friendliness and automation, as noted in user reviews. The platform has been acknowledged for its effectiveness in reducing patient frustration through its chat function, enabling easy resolution of billing queries, and allowing patients to customize payment plans. Collectly also addresses common challenges faced by billing companies, such as the inefficiency of manual patient A/R follow-up and the difficulty in managing numerous calls from patients with billing queries. Its approach significantly improves the member experience for health insurance companies by simplifying and streamlining the billing process. The platform is cloud-hosted and web-based, making it easily accessible and user-friendly. While Collectly does not offer a free version, its pricing is quote-based, ensuring that clients receive a tailored solution that fits their specific needs. In short, Collectly is a versatile and efficient solution for various healthcare organizations looking to enhance their patient financial experiences and improve billing operations. Its integration capabilities, automation features, and focus on user experience make it a valuable tool in the healthcare industry​​​​​​​​.

Collectly Screenshots

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Collectly Pricing and Plans

Free Trial
Free Version

Custom

Pricing available upon request

No plan information available

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    Collectly Features

    • Popular features found in Medical Billing
      Billing & Invoicing
      Claims Management
      Code & Charge Entry
      Compliance Tracking
      Dunning Management
      Insurance Eligibility Verification
      Practice Management
      Quotes/Estimates
      Remittance Advice
    • More features of Collectly
      Accounts Receivable
      Activity Dashboard
      Alerts/Notifications
      API
      Bill Payment
      Confirmations/Reminders
      Credit Card Processing
      Customer Database
      Customizable Dashboard
      Customizable Forms
      Customizable Reports
      Data Import/Export
      EDI
      EHR-Agnostic
      EHR/EMR Integration
      Electronic Payments
      Financial Management
      For Healthcare
      Forms Management
      HIPAA Compliant
      Historical Reporting
      Intake Management
      Invoice History
      Invoice Management
      Live Chat
      Medical Billing
      Messaging
      Mobile Access
      Mobile Alerts
      Multi-Channel Communication
      Multi-Language
      Multi-Location
      One-to-One Messaging
      Online Intake Forms
      Patient Engagement
      Patient Intake
      Patient Portal
      Payment Collection
      Payment Processing
      Pre-Registration
      Real-Time Analytics
      Real-Time Data
      Real-Time Reporting
      Reminders
      Reporting/Analytics
      Reporting & Statistics
      Revenue Management
      Secure Messaging
      Self Service Portal
      Transaction History
      Workflow Management

    Collectly Integrations

    eClinicalWorks
    eClinicalWorks
    Experity
    Experity
    Experity Patient Engagement
    Experity Patient Engagement
    Nextech EHR & PM
    Nextech EHR & PM
    AdvancedMD Billing Services
    AdvancedMD Billing Services
    Qualifacts CareLogic
    Qualifacts CareLogic

    See all 17 integrations

    Collectly User Reviews

    Overall Rating

    4.6

    Ratings Breakdown

    5

    57%

    4

    43%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.7

    Value for money

    4.9

    Customer support

    4.7

    Functionality

    4.4

    Have you used Collectly and would like to share your experience with others?

    IT

    Irene T.

    Verified reviewer

    Medical Practice

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed August 2021

    Collectly Is Doing a Great Job for Us

    5

    Overall, Collectly has been a great asset to our practice. I'm happy we signed up.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    I like that there was already an interface built with our EMR, athena.
    Cons:
    There are some restrictions in our EMR that have to be manually fixed in order for the account to cross over. Unfortunately, we have to manually run a report to see which accounts need fixing. Would be nice to have an automated email for this.

    Read More

    AA

    Abby A.

    Verified reviewer

    Hospital & Health Care

    1001-5000 employees

    Used daily for more than 2 years

    Reviewed June 2020

    Collectly

    4

    We are super happy with Collectly. We feel that the customer service is second to none. Any feedback we have provided, Collectly has taken seriously and has either implemented the solution or given us a workaround. I love how up to date Collectly is with the healthcare space.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The chat function has decreased our patient frustration and allowed patients to get answers to their bill while on the go. Patients being able to customize payment plans and feel they have control on their medical bill has also been a huge success. We do not get complaints of not being able to talk to a person because they get a live person in the chat.
    Cons:
    We are really looking forward to the ability to have a card reader in our clients offices as well as more development in the front desk module as far as intake paperwork goes.

    Read More

    SC

    Sonia C.

    Verified reviewer

    Medical Practice

    11-50 employees

    Used daily for less than 6 months

    Reviewed July 2020

    Review

    4

    I enjoy it, makes it easy for patients to make payments and send out reminders.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    I like that patients get an invoice emailed and they are also text for bill reminders
    Cons:
    Payments are not always applied correctly.

    Read More

    GM

    Gwendolyn M.

    Verified reviewer

    Medical Practice

    51-200 employees

    Used daily for less than 6 months

    Review source

    Reviewed July 2020

    Collectly Improves Patient Collections

    4

    Overall this software (and the team who supports it) has been an incredible element to add to our billing office. We are very pleased with our start and plan to continue using this software as our patient billing system going forward.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    This software makes contacting and collecting from patients very easy. The integrated platform with EClinicalWorks is amazing and we have had very little issue with syncing and maintaining correct patient balances. My team also enjoys the chat function as we are able to help more patients with less interruption (ex. the chat feature makes it very easy to explain billing, answer questions, and transmit documents to patients.) Once all implementation is complete, the "fine-tuning" available via templates allows us to manage our practice's statement messages with ease. The payment plan feature is effective for engaging patients to pay large balances.
    Cons:
    As with any new software, there are glitches during implementation. These caused some anxiety for patients as they were related to being over-contacted or receiving inaccurate balances. However, the team at Collectly responded immediately and were very helpful in getting our issues resolved.

    Read More

    JV

    Jacob V.

    Verified reviewer

    Medical Practice

    201-500 employees

    Used daily for less than 2 years

    Reviewed June 2020

    Collectly saves us time and increases our collections

    5

    Our company manages several practices and with our PM software, we would have to send statements for each practice separately and manually which was time consuming and subject to human error. Now the process is fully automated and we Collect more of our patient A/R, faster.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    The fact that Collectly is fully integrated with our practice Management software and the workflow is fully automated.
    Cons:
    The workflow has been perfect but I think the UI can use some improvement.

    Reasons for choosing Collectly

    More functionality, better pricing, willing to work with us for features that weren’t present initially.

    Read More

    DJ

    David J.

    Verified reviewer

    Health, Wellness and Fitness

    51-200 employees

    Used daily for less than 6 months

    Reviewed June 2020

    Collectly Review

    5

    Very easy to deal with and an easy to set up with our Eclinical Works software.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It is very user friendly and the statements that go out to our customers is much easier for them to understand.
    Cons:
    Have not been using it long, so we really have not discovered any issues as of now.

    Reasons for switching to Collectly

    Easier to understand. Credit cards can be stored within the system. Much broader reporting details.

    Read More

    RS

    Rebecca S.

    Verified reviewer

    Hospital & Health Care

    51-200 employees

    Used daily for less than 6 months

    Reviewed July 2020

    Collections

    5

    Overall, it has been a good experience. I hope to have a long and profitable relationship!

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Dashboard that is very easy to use. It contains all the necessary information in one place.
    Cons:
    Delay in getting product launched due to needed set up changes.

    Reasons for choosing Collectly

    Already interfaced with AThena.

    Reasons for switching to Collectly

    We needed more electronic options (easy options) for our patients to pay their balances.

    Read More

    Showing 1 - 7 of 7 Reviews

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