Community CareLink 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Community CareLink

4.3

(42)

Pricing

Starting at $65.00 per month

About Community CareLink

Community CareLink is a cloud-based electronic health record (EHR) and practice management system designed specifically for social service agencies.

Features include treatment options, progress notes, narrative reports, custom templates, ad hoc reporting and a patient portal. The billing module offers capabilities for eligibility inquiries, EDI support, batch posting and a billing dashboard.

Community CareLink is customizable and can run on multiple browsers, including Internet Explorer, Mozilla Firefox and Google Chrome.

Community CareLink Screenshots

Community CareLink Pricing and Plans

Starting price: $65.00 per month

Free Trial

Free Version

Community CareLink

$65.00

per user, per month

No plan information available

Community CareLink Enterprise Solutions

$12,000.00

usage based, per month

No plan information available

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Community CareLink Features

Popular features found in Nonprofit
Accounting
Campaign Management
CRM
Customizable Forms
Donor Management
Electronic Payments
Event Management
Fundraising Management
Grant Management
Membership Management
Registration Management
Volunteer Management
More features of Community CareLink
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Administrative Reporting
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Assessment Management
Attendance Management
Bed Management
Billing & Invoicing
Calendar Management
Care Plan Management
Case List Management
Case Management
Case Notes
Certification & Licensing
Child Welfare Management
Claims Management
Client Management
Client Portal
Clinical Assessment Tool
Coding Assistance
Collaboration Tools
Communication Management
Compliance Management
Compliance Tracking
Confirmations/Reminders
Contact Management
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard Creation
Data Collection
Data Import/Export
Document Management
Document Storage
Document Templates
EHR/EMR Integration
Electronic Signature
Email Alerts
Employee Management
EMR/EHR
Event Scheduling
For Group Therapy
For Mental/Behavioral Health
Forms Management
For Nonprofits
For Substance Abuse Therapy
Fund Accounting
Goal Setting/Tracking
Group Notes
HIPAA Compliant
Initial Assessments
Intake Management
Invoice Management
Medical Billing
Medical History Records
Medication Management
Mobile Access
Multi-Factor Authentication
Multi-Location
Outcome Assessment Tools
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Practice Management
Program Management
Progress Notes
Progress Reports
Progress Tracking
Project Time Tracking
Real-Time Analytics
Real-Time Reporting
Records Management
Referral Management
Referral Tracking
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduling
Secure Messaging
Self Service Portal
SMS Messaging
Survey/Poll Management
Surveys & Feedback
Task Management
Task Scheduling
Team Notes
Template Management
Therapy Notes
Third-Party Integrations
Time Tracking
Training Management
Treatment Planning
Wait List Management
Workflow Management

Community CareLink Integrations

eClinicalWorks

athenaOne

Community CareLink User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

24%

21%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.8

Functionality

4.2

Becky P.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Consider Community Care Link

Overall our agency's experience with CCL was extremely positive. The staff is knowledgeable and experienced, and the system is easy to use for even the most entry level of users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CCL team is extremely attentive to detail. They want to ensure programs and workflows are set up accurately, to provide a quality user experience. They are also very responsive to questions, ensuring users get help quickly. The CCL team makes the entire experience from system set up to everyday use feel collaborative.

Cons:

I'd love to see the client enrollment process and service entry work more intuitively. My experience is limited to using CCL for a very specific program, so the limitations may have been necessary due to funder reporting needs. However, it would be great to have to use fewer "clicks" in each screen.

Vendor Response

Thank you for leaving us a review Becky!

Replied September 2025

Micah H.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Community CareLink is a fantastic and useful tool!

Best system I have used. I would definitely recommend. The system fits our organizational needs and has the capability to be customized to keep up with our growing needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. High functionality that meets our organizational needs. EXCELENT customer support and technical assistance team.

Cons:

Moble use on my phone is clunky. Would be great if a moble app was developed for easier access to the portal.

Reasons for choosing Community CareLink

Trust in the developers, customer service, value for the price.

Vendor Response

Thank you for the review, Micah!

Replied September 2025

Callie H.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Great Customer Support and Reporting

Community CareLink was a great system to use while we were a smaller organization with less compliance needs. Reporting was very easy and efficient for what it was. Customer service was always quick and helpful and friendly when we needed it. I so appreciated their help with data migration once we switched to a different EHR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reports were very easy to run and access. It took out a lot of guessing work. I liked that reports showed up on the system itself and you could choose how to save the file. I really specifically liked the program outcomes reports.

Cons:

Having to enter and re-enter things for our clients. Also, privacy concerns with multiple agencies using the same EHR, I didn't like how there wasn't really a good, safe way to protect our client's information

Vendor Response

Hey Callie - thanks for taking the time to leave us a review. Very glad to hear you enjoyed CCL's reporting! On the client data sharing side of things, data sharing is always driven by client consent, first and foremost. Once consent is gathered, you do have the ability to collaborate on clients in partnership with other agencies - but again, it's always driven by client consent, and then agency consent.

Replied September 2025

David B.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used weekly for more than 2 years

Reviewed September 2025

Reporting and Case Management Winner!

Overall, I am very happy with the product, find it easy to use and it has streamlined our processes, especially with reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CCL provides excellent support in both implementation and post implementation. This company understands the needs of the agencies/organizations they work with and the populations that they serve. They are also very quick to react to bugs and issues that may arise and/or user errors that can happen.

Cons:

CCL will build the documents for you, which is great, but I would also like to be able to build my own documents.

Reasons for switching to Community CareLink

Wanted a system that would handle case notes as well as tracking payments.

Vendor Response

Thank you for the review David! The team is working now on client facing form editors - more to come very soon.

Replied September 2025

Molly G.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used monthly for less than 12 months

Reviewed September 2025

Reliable data and helpful staff

Very good experience! The team is very helpful and the data we're getting back is more consistent than what we had with other products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service is great and it's easy to use. The CCL team walked us through the transition from our previous system and there were very few hiccups. They're also been crucial in helping us draft forms that get the data we need.

Cons:

That we can't create our own forms on the fly when we need them. With our previous system, we had a lot of autonomy and built our own forms. This, however, created problems and inconsistent data so while I wish we could quickly create a forms at our discretion, it's probably best that we can't. Human error happened frequently.

Reasons for choosing Community CareLink

Unite Us didn't have some of the referral features that CCL has.

Reasons for switching to Community CareLink

Our data was inconsistent, the system kept crashing, and it was very expensive.

Vendor Response

Thank you for taking the time to leave us a review Molly!

Replied September 2025

Chris C.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

OK OK only

There are alot of ways to improve Community CareLink and i hope the developers are able to unlock its potential

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy place to store information, easy to use to create profile

Cons:

Not user friendly, poor interface and cannot upload own documents to use as template

Reasons for switching to Community CareLink

Not user friendly and too clunky hence the switch to LookOut

Vendor Response

Hello, Chris! Thank you for taking the time to provide us with some feedback. Community CareLink is consistently dropping updates to the platform, and one of those soon will be a customer facing forms builder. It's always been best practice for Community CareLink to build forms on behalf of our customers for the purposes of accuracy when it comes to reports. We hope to see you soon, and best of luck with your transitioned platform!

Replied August 2024

Amber M.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for more than 2 years

Reviewed September 2025

Working with CCL

It was a rocky start, I cannot lie. Being able to communicate with [sensitive content hidden] on a weekly basis has made our relationship dynamic strong. We bounce ideas off of each other. We are learning and growing together. It seems like there are great things in the work and if in the end we are stronger and better, they are stronger and better; then it's a win-win! We truly are growing together and it's nice to be a part in assisting of the vision of CCL future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have worked closely with [sensitive content hidden] over the last few months and found we have great communication between us. They are down to earth and easy to talk to, yet professional and thorough. I appreciate the small/large company they are and are growing into.

Cons:

Honestly nothing. If I ever have an issue it is addressed in a timely manner always. If ever an issue we work together to find a way to fix it.

Vendor Response

Thanks for taking the time to leave us a review Amber!

Replied September 2025

Anna H.

Verified reviewer

Mental Health Care

51-200 employees

Used weekly for more than 2 years

Reviewed September 2025

Outstanding Customer Support; Solid for Years, But We Outgrew It

We have had a good overall experience with CCL. Since changing to a new EHR system we still need to use CCL for our combat funded clients, and it has worked well for those purposes. We have used CCL for many years, adn even had a customized version implemented in 2018-19, and the customer service was amazing. [sensitive content hidden] really went above and beyond to customize the system for my agency. I would definately recommend CCL to other providers, and it suited our needs for a very long time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that it was easy to use. Creating and running reports was also very easy, even custom reports.

Cons:

Being able to capture signatures with the needed time stamp on treatment documents or diagnosis. Also if we needed to change or customize anything it took a long time to get it done, if it was even possible, and most things we had to change were because of recomendations from DMH reviews. We decided to move to antoher EHR provider, that is more of a healthcare system.

Vendor Response

Hi Anna! Thank you for taking the time to leave us a review. Hopefully someone on the team has clued you in on some upcoming EHR interoperability tools that are on the horizon for release in the future!

Replied September 2025

Sharee M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Review of CCL

We have used the platform for approximately three years and have largely enjoyed it. It has been successful in meeting our agency’s needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Community CareLink is the ability to complete all documentation in one system. The platform makes it easy to navigate data, reports, and case management, while also allowing secure facilitation of information to other agencies and entities.

Cons:

What I like least is that platform updates sometimes occur without notice. This can create delays in entering data quickly, as I first have to figure out what has changed and how to adjust.

Vendor Response

Hi Sharee! Thanks for taking the time to leave us a review - curious if you've spoken with support about the updates you're seeing. Please reach out if you haven't already!

Replied September 2025

Alexis M.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

GREAT SYSTEM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is user friendly and allows me to get my notes in on time. It allows our interdisciplinary team to collaborate on client profiles. I liked being able to see updates in real-time, which helped our team work together more effectively. I appreciated the centralized platform that connects different agencies and reduces the back-and-forth for clients

Cons:

I think that CCL has a lot of good qualities, I think not being able to upload new assessments and intake packets how we see fit would be my only concern.

Vendor Response

Thank you for the review Alexis! I'm pleased to say that the team is working on assessment uploads/client form creations as we speak. More to come soon!

Replied September 2025

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