Health Desk 2026: Benefits, Features & Pricing

Health Desk is an incredible product that has allowed our practice to completely streamline incoming clinical triage and patient scheduling. Standardization of triage and complete transparency and visualization across the practice into all incoming clinical calls has drastically improved documentation quality and allowed us to attain our our best practice of a return call in under 30 minutes. The Health Desk scheduling component has revolutionized the way we schedule patients - the hundreds of scheduling rules for our women's health multispecialty practice with varying complex service lines and 44 unique providers that used to be in a 170 manual are now literally built into the Keona Healthdesk platform - we've reduced our onboarding time for new patient coordinators by over 70%. Health Desk takes care of the rules, reducing scheduling errors, and allowing our patient coordinators and staff to focus more on the customer experience during calls. Most recently we launched a patient self scheduling version of Heatlh Desk - Keona PSS. This patient facing version has increased the number of appointments patients schedule themselves on line while improving accuracy and efficiency.

We have been using their products for more than 5 years and have been very satisfied. Downtime has been minimal and they have been great partners in thinking through better ways to use the tool.

Call center protocols, scheduling protocols, on line scheduling options for our patients.