OhMD 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OhMD

3.3

(3)

Pricing

Pricing available upon request

About OhMD

OhMD is a HIPAA-compliant omni-channel patient communication platform built for physician practices struggling with high inbound patient call volume. It brings AI-driven and human-led conversations together across phone, text, and web in one unified inbox, allowing practices to manage all patient communication from a single system.

OhMD uses a hero-in-the-loop model. AI handles routine patient requests such as appointment scheduling, call deflection, voicemail transcription, and common questions. When staff expertise is needed, teams can step into, respond to, or take over conversations instantly from the same inbox. This ensures automation never replaces visibility or control.

Unlike messaging-only platforms or standalone voice AI tools, OhMD combines secure texting, calling, and AI voice in one platform. All patient conversations remain centralized, searchable, and assigned to the right teams, reducing phone interruptions and front desk overload.

Practices use OhMD to deflect inbound calls to text and AI conversations, improve patient access, and reduce staff burnout without hiring additional staff or outsourcing call centers.

Customers report measurable results, including fe...

OhMD Screenshots

OhMD Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Communicate

Pricing available upon request

Plan includes:

Two-way SMS & Secure Texting
Text-enabled Landline
Unified Inbox for All Communications
Call-to-Text - Call deflection to text message
Voicemail Transcription
Broadcast Messaging - One-to-many texting
Text Message Attachments
Outbound Voice Calling
Video Visits - Telemedicine
Live Web Chat

Automate

Pricing available upon request

Plan includes:

Everything in Communicate plan
EHR integration
AI Voice & Text Agent - Resolves 100% of routine patient calls and texts like scheduling, Rx refill requests, and general practice questions
AI Smart Assignments - Message triaging to the right person/team by message intent
Premium Support
Digital forms (à la carte)

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OhMD Features

Popular features found in Telemedicine
Appointment Management
Billing & Invoicing
Charting
Confirmations/Reminders
E-Prescribing
HIPAA Compliant
Multi-Provider Practice
Online Forms
Payment Processing
Practice Management
Self Service Portal
Video Conferencing
More features of OhMD
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appointment Scheduling
Automated Scheduling
Autoresponders
Broadcast Messaging
Campaign Management
Care Plan Management
Chatbot
Chat/Messaging
Chat Transcript
Communication Management
Contact Database
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Templates
Electronic Payments
File Sharing
Intent Recognition
Lead Capture
Live Chat
Messaging
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Natural Language Processing
One-to-One Messaging
Online Refills
Online Scheduling
Patient Education
Patient Engagement
Patient Intake
Patient Portal
Patient Questionnaires
Patient Scheduling
Pre-Configured Bot
Real-Time Data
Real-Time Notifications
Reminders
Reporting & Statistics
Rescheduling
Scheduling
Search/Filter
Secure Data Storage
Sentiment Analysis
SMS Reminders
Softphone
Speech Recognition
Speech Synthesis
Surveys & Feedback
Third-Party Integrations
Two-Way Audio & Video
Workflow Management

OhMD Integrations

athenaOne

AdvancedMD Billing Services

AdvancedMD for Physical Therapy

Veradigm Practice Management

Veradigm EHR

PCC

See all 21 integrations

OhMD User Reviews

Overall Rating

3.3

Ratings Breakdown

33%

Secondary Ratings

Ease of Use

3.7

Value for money

3.0

Customer support

3.7

Functionality

2.7

Have you used OhMD and would like to share your experience with others?

Nathan H.

Verified reviewer

Mental Health Care

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed March 2021

Great for My Needs

I love this product. I recommend it to other colleagues. It has been great overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved that I was able to text with clients and still be HIPAA compliant. That we can upload the texting to my online platform to save the records. Plus that it is free for me and the clients.

Cons:

Some users do not like it because it is a separate app. I can't figure out a way to delete old clients from my records. At times it seems to freeze. I then just sign out and sign back in which fixes it. I was told that I need to upgrade to a newer version, so that may be my problem.

Reasons for choosing OhMD

It was HIPAA compliant and free. No one else I found compared to that.

Tiffany W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Overall Satisfaction

Overall we were happy with OhMD. They have great customer service. Offering a texting platform to our patients really helped with patient management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OhMd was easy to use and integrated into our EHR system which was very helpful for documentation purposes

Cons:

Mostly the cost. There were some features we were looking for that were not offered by OhMD. We were able to get more features for less cost with another company

Reasons for switching to OhMD

Unsatisfied with HeyMarket, they did not integrate with EHR

Anna C.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Do not recommend

It is currently November of 2025. We have been complaining to OhMD support since February of 2025 regarding extreme glitchiness to the point we can barely us it. They keep respond that they are working on it but never fix it or provide any solutions. The lack of support and communication is so unprofessional. We then let them know we would not like our subscription automatically renewed because we plan on trying something else and still have yet to receive a response after a month of sending that email. I do not recommend at all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I honestly can say there was very minimal things I liked about OhMD. It is unorganized and does not have nearly as useful features as other websites.

Cons:

Glitchiness, bugs problems, log in issues, error messages, constantly logging you out, lack of communication with support staff

Showing 1 - 3 of 3 Reviews