Trac9 Informatics 2026: Benefits, Features & Pricing

Cindi, Thank you very much for your review. In terms of the client satisfaction survey, I believe your company is using the Net Promotor Score (NPS) functionality which follows a specifically prescribed scoring methodology. The customer satisfaction survey can be customized to each company, so if your company would like a different satisfaction rating question and scale, that can be accommodated.

Replied March 2024

Tiffany, thank you so much. In terms of showing photos in the first survey: It's entirely understandable to have reservations about introducing cue exposure therapy at the onset of addiction treatment, given the natural concern for client well-being and the fear of inadvertently increasing relapse risks. However, it's encouraging to know that extensive research (we can send you the studies) supports the safety and efficacy of this approach, showing that it doesn't heighten relapse chances or harm patients. Cue exposure therapy, grounded in the principles of learning theory and extinction, helps clients weaken the association between substance use cues and the behavior itself, offering them a valuable tool in managing triggers. As therapists, our due diligence in integrating such evidence-based practices thoughtfully within individualized treatment plans—complemented by coping strategies and support systems—reflects our commitment to offering effective, compassionate care.

Replied March 2024

Shannon, thank you so much for your review. It is our vision to help insurance companies make payment decisions based on a set of evidence-based assessments that have been shown to be most predictive of recovery. More effective treatment leads to lower relapse risk - so people get the treatment they need and have fewer hospitalizations, providers are able provide that treatment, and payers have fewer relapse-related claims.

Replied March 2024

Alice, thank you so much for your review. In terms of the adherence calculation you mentioned, please contact your Trac9 support specialist to review which adherence statistic you are looking and we will do our best to help sort out the issue.

Replied March 2024

Clayton, thank you very much for your review, we appreciate your feedback.

Replied March 2024

Cherie, Thank you so much for your review. In terms of clinical adherence: if the clinician who is assigned to the client reviews their most recent assessment for even a few seconds before the next weekly assessment is due, then that clinician is marked as having reviewed the assessment. We've seen sometimes a clinician will ask someone else to view or print the assessment, and in that case the assigned clinician will not get credit, so you have to be careful to make sure it's the client's assigned clinician who reviews it. Please contact your Trac9 support specialist if you would like more information about it.

Replied March 2024

April, thank you very much for your review. In terms of why specific instruments were chosen: Dr. Dempsey would be happy to discuss each instrument chosen. This example might be illustrative: CES-D vs. BDI/GAD-7 - While the GAD-7 and BDI are excellent instruments, each psychometrically validated, the CES-D offers several notable advantages. Firstly, the CES-D is recognized for its heightened sensitivity to changes over time, an essential feature for tracking the progression or improvement of depressive symptoms. Additionally, it is in the public domain, making it freely available for use by individuals and researchers alike. Its reliability and validity have been proven across a broad spectrum of populations, encompassing various age groups, cultures, and settings. This versatility makes the CES-D applicable to the widest array of populations.

Replied March 2024