Leap Patron Management 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

Leap Patron Management

4.5

(41)

Pricing

Starting at $15,000.00 per year

About Leap Patron Management

Leap Patron Management, a solution of Leap Event Technology, helps arts and culture organizations sell more tickets, increase donations, and cultivate stronger bonds with their audience. At the heart of our solution is Leap PatronManager, a powerful CRM built entirely on Salesforce. Through their fundraising management, powerful box office, dynamic reporting tools, and client community, organizations can manage every aspect of their shows with a single solution. That’s why theaters, operas, museums, and more choose Leap Patron Management.

Leap Patron Management Screenshots

Leap Patron Management Pricing and Plans

Starting price: $15,000.00 per year

Free Trial

Free Version

Basic

$15,000.00

per year

No plan information available

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Leap Patron Management Features

Popular features found in Fundraising
Campaign Management
CRM
Event Management
For Nonprofits
Membership Management
Mobile Giving
Pledge Management
Receipt Management
Recurring Giving
Registration Management
Reporting & Statistics
Volunteer Management
More features of Leap Patron Management
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Attendance Management
Barcode/Ticket Scanning
Campaign Analytics
Contact Management
Contribution Tracking
Credit Card Processing
Customer Data Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discount Management
Document Storage
Donor Discovery
Donor Management
Electronic Payments
Email Marketing
Email Reminders
Event Calendar
Fund Accounting
Fundraising Management
Gift Matching Management
Goal Setting/Tracking
Grant Management
Interaction Tracking
Member Database
Mobile Access
Mobile Ticketing
Online Forms
Online Ticketing
Onsite Ticketing
Payment Processing
Point of Sale (POS)
Print-at-Home
Promotions Management
Real-Time Analytics
Real-Time Reporting
Recurring/Subscription Billing
Reporting/Analytics
Reserved Seating
Sales Reports
Season Tickets
Seating Map
Social Media Integration
Third-Party Integrations
Ticket Reservations

Leap Patron Management User Reviews

Overall Rating

4.5

Ratings Breakdown

71%

20%

Secondary Ratings

Ease of Use

4.1

Value for money

4.5

Customer support

4.3

Functionality

4.4

David L.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed January 2018

A 21st century solution for a growing arts organization

PatronManager CRM has helped us gain a more complete insight to our patron relationships, and is invaluable in recording details of our patrons, donors and members. We have used this information to grow our earned and contributed revenue. The tools provided by PatronManager have made several staff positions more productive, and more satisfied in their jobs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We worked with Patron Technology to migrate 12 years of ticketing/membership/donation transactions to PatronManager CRM in 2015. The technical staff, many of whom have direct working experience in nonprofit arts organizations, understood our goals completely and tailored the application for our unique requirements. The support team is knowledgeable, responsive and dedicated to our success. The power of the Salesforce software platform is its flexibility, and we quickly learned how to create custom fields, build reports, and modify data entry screens to make the system a perfect fit for our staff and volunteers. PatronManager CRM extends the functionality typically available in these types of ticketing applications by supporting the installation of Salesforce apps and plug-ins. This was never possible using our previous ticketing software, and opened new doors of possibility for our organization. We now use PatronManager to sell about 30,000 tickets annually, for concerts, theater and movie screenings, about 70% of which is done online. We used features of the product extensively to manage a $1.5M capital campaign, including wealth screening and a successful Kickstarter campaign that raised $120,000. Our membership has grown to over 1,700 members who receive special benefits such as discounts, presales and more -- all delivered through the software. We give a lot of credit for this success to PatronManager CRM and their talented employees for making it possible.

Cons:

PatronManager CRM requires a training investment by the staff and leadership to get the most out of the product. This is true of any new system -- but there is a terrific reward to making that investment of time. We offer a small number of arts education programs, and we wish PatronManager CRM had more extensive capabilities for student registration built into the native product. The system is updated with enhancements frequently and we understand this is part of the product roadmap.

Tim H.

Verified reviewer

Performing Arts

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Leap does it all for us.

Excellent. Leap handles all the basics of ticketing, donor history and patron records.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that Leap is a comprehensive database, ticketing, donor management and marketing system. We can easily access a 360 degree view of our patron's information and history, and it handles all our ticketing and donation needs for all our events. It's also built on Salesforce, so there lots of room for customization. There's also a huge ecosystem of other products and communities so we can expand as we need.

Cons:

Syncing with other email marketing tools like MailChimp could be better. We would also love to have a festival type ticket option.

Reasons for switching to Leap Patron Management

At the time, Choice was not cloud-based. More features and build on a large CRM platform (Salesforce)

Vendor Response

Your review made our day! We love knowing that our platform helped bring your event to life. If there’s anything we can do to enhance your experience even more, just let us know. Here’s to many more successful events!

Replied February 2025

Fred R.

Verified reviewer

Performing Arts

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Incredibly poor customer care team, supporting a product they've never used (opinions my own)

PatronManager consumes almost 20% of ticket income, provides very little benefit over a non-integrated solution, and treats you like a criminal for encountering problems with the service (which are plentiful). I wouldn't recommend to anyone except small organizations who *NEED* an integrated CRM/ticketing solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's the most robust integrated crm/ticketing solution for businesses below a certain sales threshold; the best of a bad lot.

Cons:

Any customizations bring hidden fees. The software is only marginally accessible for blind users. The customer care team openly despises their customers, and has months-long turnaround times on business-critical issues - the company has lost sales totaling in the five figure range due to PatronManager's frequent errors and the customer care team's lackadaisical response times. It's frequently impossible to reach anyone at the company (no employee has publicly available contact information, so prepare to work on PatronManager's schedule). The system is rigid and inflexible. New features with limited application arrive with alarming regularity (and require significant investments of employee time to comply with), while desired features are continually pushed back to some nebulous "future release."

Rachel M.

Verified reviewer

Music

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Leap Patron Management is a Solid CRM Choice

Positive. Leap offers a range of tools that allow my organization to manage patron relationships, track ticket sales, handle memberships, and oversee fundraising efforts. The staff and customer service is knowledgeable, responsive, and genuinely dedicated to ensuring that we get the most out of the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the level security it provides. I also like the accessibility and the user friendly interface. There are also an abundance of training recourses. The software’s user-friendly interface allowed even non-technical staff to quickly get up to speed with managing campaigns, ticket sales, and donations.

Cons:

I have worked for many years in non profit arts using Tessitura. There are things in Tess that are not available in PM. I've never seen a data tool that is equivalent to extractions in Tessitura.

Reasons for choosing Leap Patron Management

The price of the system was not in our budget

Vendor Response

Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that.

Replied February 2025

Dennis D.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

User friendly with great customer support

When I started my current job, I received only three hours of training, which meant I had to navigate many aspects on my own while managing event setup and meeting daily demands. Thankfully, the system’s user-friendly design made it easy to get started, and I quickly found answers when needed. The community feature has been invaluable—everyone has been incredibly helpful and responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having used several other programs, I find Leap Patron Management to be one of the most intuitive and user-friendly. When I need assistance, the community resources and customer support are prompt and helpful, making it easy to get the answers I need.

Cons:

As a non-profit rental venue, we sometimes encounter limitations with certain features when accommodating a wide variety of groups and events simultaneously. It can also be frustrating to use the Help tab only to find outdated or broken links—keeping these resources up-to-date would be incredibly beneficial. Additionally, we work with many festivals, and a more streamlined solution for festival ticketing would greatly improve our workflow.

Vendor Response

Your feedback is valuable to us! If there’s anything we can do to make your experience even better, don’t hesitate to reach out.

Replied February 2025

Darlene M.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Leap Patron Manager is great and keeps getting better!

As the box office manager, I use it everyday. Aside from creating events, selling tickets, creating memberships and subscriptions, and everything box office, I also enter all donations for our development dept. I am often asked to create reports for various departments and/or board meetings and Leap Patron Manager makes handling everything relatively easy for me. The Client Community is also a wonderful resource to ask questions and help others if I can help answer their questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Setting up events, selling tickets, and all things box office work really well. I love how you accept product ideas and try to change things to accommodate requests if they are possible. Also, your help articles are really well done and everything is pretty much spelled out with examples that are easy enough for most people to follow. Adding Leap credit card processing was a great improvement, too! I also greatly appreciate the all the help I have received when I have needed to open a case. The speed of the response and the assistance I have received couldn't be better!

Cons:

We have made some changes to our two venues, we removed some seats from each theatre. Since there is almost never a time when we don't have something on sale, the $2500 cost to update our venues is cost prohibitive at the moment so we mark them as "not for sale" and have warnings for everyone buying seats that Row B is now the front row. However, I wish "not for sale" seats would look different from "sold" seats, perhaps appear black or something else to distinguish between sold seats and those that will never be sold. I realize other places may change seats that are not for sale based on other criteria which may change from production to production, but I should make a product idea that "not for sale" would appear different from "sold" or other various allocations.

Vendor Response

We truly appreciate your feedback! It’s wonderful to hear that our platform helped make your event run smoothly. If you ever have suggestions or need support for your next event, don’t hesitate to reach out. Wishing you continued success!

Replied February 2025

Skyler B.

Verified reviewer

Performing Arts

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Powerful CRM Solution

I enjoy working with Leap Patron Management for all of our box office, development, and marketing needs. New features are constantly being added to help support their clients' needs. The highly customizable nature of reports allow us to better understand our patron base and make informed and educated decisions for our organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Leap Patron Management contains powerful reporting tools that look across the whole system and can run complex inquiries that combine both donation and ticket purchasing history. There are many prebuilt reports to choose from that are customizable for you exact needs/goals. As a Salesforce-backed program, there are many app and plug in integrations that makes it easy to store all or most of your organization's data directly in your CRM. Leap Patron Management supports a robust availability of help articles, webinars, and special trainings. Their support team is incredibly knowledgeable, helpful, and responsive and offer excellent client communication. They value their clients and their clients' input and offer a client community where we can learn from each other and offer product ideas to be implemented in future updates.

Cons:

As with any software, there is a bit of a learning curve to building more complex reports and ticketable events. While the system is pretty intuitive, it takes time to fully understand the innerworkings, but it is well worth the investment. For things like gala management and merch sales, there is not a direct solution (though there are work arounds). Importing data from outside events is cumbersome, but doable.

Vendor Response

Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. Your experience means the world to us, and we’re always here to help make future events even better!

Replied February 2025

Oliver T.

Verified reviewer

Performing Arts

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

A Reliable, User-Friendly Platform with Excellent Support

We’ve been using Leap Patron Management since November 2010, and it’s been a solid platform for our needs. Over the years, it’s made managing patron data, ticketing, and donations much more efficient for our team. What really stood out to us was how helpful their account manager and finance team were during the pandemic. They worked closely with us to navigate some of the challenges we faced, which made a big difference during that tough time. Overall, it’s been a reliable tool for us, and their support has been top-notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s great to have everything in one spot—patron info, ticket sales, donations. At Jet City Improv, the sales reports in Leap Patron Management are key for us. They give us a clear picture of how each show is performing, which helps us make smarter decisions about marketing and scheduling. We can see which nights tend to sell out or when we might need to do a bigger promo push. Plus, being able to track revenue trends helps with budgeting and planning for future seasons. It’s really helpful for us to have all this data in one place, especially as a nonprofit where transparency and financial health are super important. Their support team has always been quick to help whenever we’ve had questions. Overall, it’s made managing everything feel way more organized and less stressful!

Cons:

While the platform is easy to use, there’s a bit of a learning curve with some of the more advanced reporting features. It can take a little time to figure out all the nuances, but once you get the hang of it, it’s solid.

Vendor Response

Thanks so much for your kind words! We're thrilled to hear that Leap Event Technology helped make your event a success. Providing a seamless experience for you and your attendees is our top priority. If you ever have any feedback or ideas on how we can enhance your experience, we’d love to hear from you. Here’s to many more successful events ahead!

Replied February 2025

Amy W.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

We've been using PatronManager for four years; the system has been nothing short of transformational

It has facilitated significant growth in ticket sales and fundraising by making it possible for us to have a 360 degree view of everyone in our database.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Comprehensiveness: We now conduct all our business through PatronManager including ticket sales, marketing, development, education, and a national tour. This has been transformational for our ability to segment our audience and communicate in a truly personalized way with all our patrons and donors. Flexibility: The system is endlessly customizable. We now have custom objects that allow all touring processes from the first contact through the performance to live in one spot, including fees, workshops, lodging requirements, venue specs, etc. (all of which is able to be pulled into custom reports) Responsiveness: The PatronManager product development team is always listening to their customers and constantly making the product better. The flexibility of the Salesforce platform allows these updates to be seamless rather than disruptive to our daily use. Reporting: The flexibility of the reporting capabilities allow me to access everything from high level dashboards to deep dive data in minutes.

Cons:

Due to PatronManager's fast growth, there have been times when tech support response times have been extended. However, when that has happened, PatronManager has always moved quickly to make necessary changes and communicated with customers openly about the challenges and the timeline.

Jessica P.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2017

The best software! Makes my job much easier, with its ease of use and dependability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love that we can customize almost anything to meet our unique needs. Ease of reporting, either using pre-made reports that come built in, or by customizing our own for specific details. Features are constantly being added - a highlight of any month is reading through Release Notes! Because my department is so small, I have come to depend on PM to house institutional knowledge that would otherwise be lost if even one member of our team left the organization. Building and managing inventory could not be easier. Love that I can customize email templates - has made invoicing directly from PM so easy. Chatter makes communicating with our student staff a breeze, and I love that I am able to work from home using PatronManager when weather or school closings are an issue. Have wifi, will travel. HIGHLY RECOMMEND!

Cons:

There definitely has to be someone on staff who can be an admin that is well versed in most of the smaller troubleshooting issues, so that you're not constantly relying on PM Support. However, the online training and help modules are so robust, that this is not a problem. There is always help available, either online, or through the fantastic client services department that handles support requests.

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