VSTracking 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

VSTracking

4.9

(18)

Pricing

Starting at $5,000.00 per year

About VSTracking

VSTracking is a web-based software that helps non-profit organizations and law enforcement agencies streamline victim assistance operations. Its versatile toolkit allows agencies to manage cases, track services, and create grant reports via a unified platform located in the cloud.

The application uses SSL security certificates to protect data against cyber attacks and unauthorized access. Its search functionality enables users to view active or closed cases by date, victim name, case number, or other criteria. Administrators can also store event logs and backup files on encrypted drives and provide access across departments using role-based permissions.

VSTracking Screenshots

VSTracking Pricing and Plans

Starting price: $5,000.00 per year

Free Trial

Free Version

Basic

$5,000.00

flat rate, per year

No plan information available

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VSTracking Features

Popular features found in Grant Management
Applicant Tracking
Collaboration Tools
Contract/License Management
Document Review
Due Date Tracking
Financial Reporting
Grant Discovery
Payment Tracking
Reporting & Statistics
More features of VSTracking
API
Case Management
Client Management
Compliance Management
Document Management
Document Storage
Grant Application Management
Grant Award Tracking
Role-Based Permissions
Scheduling
Search/Filter
Status Tracking
Time Tracking

VSTracking User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.6

Karen S.

Verified reviewer

Law Enforcement

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed September 2020

Best Software for Financially Challenged Organizations

I have worked with various employees over the last few years and have always had a positive experience. It is obvious they are passionate about helping victims and they use that passion to help those of us out in the field. That kind of commitment does not go unnoticed by this victim advocate. I have always been met with enthusiasm when I have had to contact anyone in the company and I heartily encourage them to keep up the great work!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am a lone victim advocate in a police department and my funds are extremely limited. VSTracking fit my needs perfectly. It's ease of use is unmatched because everything seems to be self-explanatory. I love that they are always looking to improve on the data collected. I have found the recent addition of fields for offenders/defendants has been very useful. I'm able to look up that information at the click of a button which has come in handy for my officers as well. The "Reports" is crucial to my keeping up with my data for Quarterly Grant Reports and it's very easy to use. My husband tests software updates for cell phones and I have learned quite a bit about testing from him and this has come in handy when I have run into a bug. I've sent my insights to the developer and have always been met with great enthusiasm. I cannot say enough good things about this product. When I was looking for a simple database, all I could find were databases that were for organizations with seemingly unlimited budgets. I work for a very small rural police department and that wasn't an option for me. The low cost set up fee and the yearly fee have been within my budget and my Chief has been very happy to continue to pay for it out of his small budget.

Cons:

Anytime I have found what I thought was something I didn't care for, it wouldn't be long until it was changed for the better. It has been obvious that the developer takes suggestions of the users seriously and they have come up with changes I never would have thought of but have found to be very beneficial. I cannot think of anything I don't like about this product. It has been a life-saver for me!

Reasons for choosing VSTracking

I chose this program for its ease of use, it's simplicity, and it's price. I liked the fact they based my price on the size of my jurisdiction. That was the final deciding factor for me at the time. They cater to the people who are in areas with smaller populations (such as rural towns) and the result was a product that did not have a bunch of options not needed but forced to pay for. You only pay for what you need and to a victim advocate working in a small rural town that option is priceless!

Vendor Response

I wanted to take a moment to say Thank you for your kind words. It not only means a lot to all of us here at VSTracking but will be very beneficial for other agencies looking for a Victim tracking software solution. We are truly humbled by your thoughtfulness and we are very glad VSTracking has been such a great help to you in your duties as a Victim Advocate. Your job can be difficult as is, never mind statistic tracking and reporting.

Replied September 2020

Jaime G.

Verified reviewer

Law Enforcement

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2021

Functionality and Reliability

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am beside myself with VSTracking. As the IT manager, it is my duty to make sure the DA's office staff can do what they need to do. Being the office problem solver, I get very familiar with the regularly occurring issues in just about everything and figuring out ways to improve them. We've had VS tracking for a few year now and it is doing well enough that I (and I stress) rarely have to help anyone with it. And anything that runs well enough for me to just about forget it exists, despite the number of users we have using it, is rock solid in my book. The user interface is straightforward, management is straightforward, and the reporting is robust enough to keep our needs satiated.

Cons:

I've talked to my end-users about this and there is nothing they feel is lacking from the software.

Vendor Response

Speaking on behalf of everyone here at VSTracking, thank you for the wonderful and kind words. We all strive to provide a software solution that is not only robust enough to handle nearly anything that is requested of it, but at the same time be easy to use for the end user. We understand and appreciate the tasks that are required of Victim Advocates and want the VSTracking software to be simple enough to focus less time on the required paperwork and reporting allowing more time to be spent where it is truly needed, with the Victims of crime. It makes us very happy to hear reviews such as yours because it is confirmation we are successful in that.

Replied March 2021

Leigh F.

Verified reviewer

Law Enforcement

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Great product and customer service.

Overall, we really like VSTracking. It helps us organize our cases and search for victims in a timely manner. It is invaluable for grant reporting. I appreciate them asking for feedback and making changes accordingly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reports are great. So much easier to provide date for grant reporting. The victimization category already have essential data pre-entered for certain the VOCA grant. You can also add your own criteria for your tracking purposes. I appreciate their customer service and willing to make changes or assist when the needs arise.

Cons:

It seems like we lose a bit of simplicity with each upgrade. The changes are nice but some are hard to use or find after. It would be nice to have birthdays required with each name. Seems like daily use victimization codes are less than broad topics, such as mass shootings. The easier to use the better. Training videos/how to's would be great for review before an upgrade. That transition makes it difficult on advocates trying to figure out how to navigate while helping a victim.

Reasons for choosing VSTracking

I wasn't involved in the purchase process and we were using Excel before hand. Huge difference!

Vendor Response

I wanted to take a quick moment to thank you for your kind words in the Capterra review of the VSTracking software. We truly appreciate your thoughtfulness and time. We appreciate your insights. We take pride in hearing what is missing or not working quite right and making the necessary adjustments/additions needed to make the software better, easier to use. We like to think it frees up time for you to do what really matters and that is helping the victims in their time of need.

Replied September 2020

Stacey L.

Verified reviewer

Law Enforcement

10000+ employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Thankful user.

My overall experience with VS Tracker has been phenomenal. The software was truly designed with advocates in mind. The entire team is both reachable and teachable. If there is every something I need from the program, they are willing to listen and find a way. I am so thankful for this program and the role it plays in my day-to-day operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The grant that my position is under, requires detailed reporting of the clients I serve and services provided. What I love most about VS Tracker is how portable and easy-to-use it is. The software allows me to document and report to my grant from anywhere, at anytime. Being an advocate working in the field, it is crucial that I stay organized and efficient with my time. The VS tracker software makes that possible.

Cons:

If I were to list a con, it wouldn't be relevant by the time this survey is reviewed. I can honestly say that anytime I have run into what I thought was a barrier or inability of the software, the Vs Tracker support team is ready to brainstorm a way to get the information I need.

Vendor Response

I wanted to take a moment to say thank you for the wonderful review of VSTracking on Capterra. Wow, we are humbled and so grateful for the kind words. Your review of VSTracking means a lot to all of us because our goal is to make your job easier, so you can focus on what is really important, the victims of crime. We are happy to hear that we may be hitting the nail on the head for you but we also know we cannot sit back on our laurels, we must continue to improve.

Replied September 2020

Heidi H.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Great Software

I am very happy with this program. Great customer service always there to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The cost is very doable for a small non profit. The reports give us the information we need for reporting on grants. It is an easy program to use and an easy program to teach.

Cons:

There are very few things that I don't like. Sometimes the system can give you false information in reporting which requires logging out, clearing your browsing history and logging back in. You need to be aware that the information is false but usually it is very odd and easy to catch.

Reasons for choosing VSTracking

The cost was a huge factor and it appeared to be easy to use.

Reasons for switching to VSTracking

Their program did not work at all and was very expensive. We used it for almost 2 years and got absolutely nothing out of it.

Vendor Response

I wanted to send a quick note to say thank you for your very kind words in the Capterra review of the VSTracking software. We truly appreciate your thoughtfulness and time. As always if you need anything please don't hesitate to let us know. Thank you for being a valued client.

Replied September 2020

Kimberly S.

Verified reviewer

Legal Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

VST

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything, stats, reports, client information, tracking of services.

Cons:

not much, VST staff are always open to feedback and suggested changes.

Vendor Response

I wanted to take a moment to thank you for your very kind words in the Capterra review. It means a great deal to all of us here at VSTracking and will be a huge help for anyone searching for a victim tracking software to use. We are thankful for the feedback and suggestions. They allow us to continuously improve the VSTracking software which helps the end user spend less time with paperwork and more time doing the really important things, helping the Victims of Crime. We are glad you are enjoying the software and, as always, if you need anything please don't hesitate to use the 'Contact' button.

Replied September 2020

Selena R.

Verified reviewer

Public Safety

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

The Best!

The support you receive from the company is amazing definitely one of the best!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do not know how I managed before this software it has turned multiple steps of documentation into one very easy step! I absolutely love this software and all the support received from the company itself has made my work so much more efficient!

Cons:

I would love to see a mobile app for this software!

Reasons for choosing VSTracking

yes

Reasons for switching to VSTracking

The software was outdated and was hard to use

Vendor Response

I just wanted to drop a quick note to say thank you for the wonderful review. Your kind words will be very helpful to VSTracking in the future when anyone is searching for a Victim tracking software to purchase. The good news is that we are in the process of developing an App for the software, although I have no details or ETA's for the App at this time. If you need anything let us know.

Replied September 2020

Ruth M.

Verified reviewer

Government Relations

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Exceptional Product

The amount of time that we had to allocate towards reporting has been greatly reduced and is much more accurate than what we were doing. It would be very hard for our office to function without this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reports match the reporting that is needed to maintain our grant. It is very user friendly.

Cons:

I am very happy with the product and would not change anything.

Vendor Response

I just wanted to drop a quick note to say thank you for the wonderful Capterra review. Your kind words are very much appreciated and will be very helpful to VSTracking in the future when anyone is searching for a Victim tracking software to purchase. If you need anything let us know.

Replied September 2020

Janet M.

Verified reviewer

Law Enforcement

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Excellent

My overall experience with VS Tracking has been fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the reporting features. It mirrors the VOCA grant which makes it easy to get accurate statistics on victims. I do appreciate that someone gets back to you promptly when there are technical difficulties.

Cons:

I was trying to merge a victim's case together. 2 advocates put in the same case (same victim and case number) but has different services and I can not find them in the merge section.

Reasons for switching to VSTracking

Discovered that VS Tracking fit our needs better.

Rachel W.

Verified reviewer

Human Resources

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Great Tracking Software

Overall we have had a positive experience with VST Tracking at my agency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to learn and use, it's very self-explanatory, and the tutorials and customer support are very helpful and informative.

Cons:

The mental health tracking is the only drawback. I would like to see a mental health tab that allows for trauma screening and assessment scores and dates, as well as treatment plan progress tracking and dates.

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