Is Podium a CRM software?

While Podium has some customer relationship management (CRM)-like features, it’s not a comprehensive CRM solution. It focuses more on reputation management and customer outreach than tracking leads through the sales pipeline or automating marketing efforts like a traditional CRM does. However, Podium gives you the ability to integrate with a CRM.

How much does Podium software cost?

Podium’s pricing varies based on your business's size, industry, and the features you need. To get an accurate quote, you should contact Podium directly. There are three plans available: Core, Pro, and Signature, with Signature having the most features.

How many businesses use Podium?

Podium does not publicly disclose the exact number of businesses that use the software, but it claims on its website that there are “thousands” of users. Considering the rich feature set Podium offers, it likely has users across multiple industries, especially because customer connection is such a vital element of modern operations.

Is Podium HIPAA compliant?

Yes, Podium’s platform is HIPAA (Health Insurance Portability and Accountability Act) compliant; the provider includes healthcare practices such as dental offices and medical spas as one of its target markets. As part of HIPAA compliance, Podium agrees to enter into a business associate agreement (BAA) with any customer that may deal with protected health information.

Yes, Podium is considered to be secure. It has a range of tools and systems in place to protect user information. For example, Podium uses data encryption and access controls to keep information safe. It also conducts regular security audits to check the effectiveness of the platform’s safeguards.

Updated March 31, 2025 at 1:30 PM

Podium 2026: Benefits, Features & Pricing

Written by Giorgia Pisano

Content Associate

Edited by Mehar Luthra

Team Lead, Content

Wondering if Podium is right for your organization?

Our Customer Communications Management Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Podium

4.3

(522)

Pros:

Customer communication
Reviews management

Cons:

Customer service
Contract issues

Pricing

Pricing available upon request

What is Podium:

Podium is a lead generation and conversion platform that helps businesses interact with their customers. Its AI-powered “employee” system facilitates communication between employees and customers or potential leads, answering questions, scheduling appointments, and more. Podium unifies a business’s outreach and makes customer feedback collection and analysis easier.

Why we like Podium:

Podium stands out for its chat and messaging features, as well as the fact it enables businesses to request customer reviews and manage negative feedback. Podium may also save users time leveraging customer input because it centralizes customer interactions into a single platform.

Who should use Podium:

Podium is especially useful for small businesses, with 74% of reviewers coming from companies with 2 to 50 employees. It also caters to the needs of businesses with local customer bases, such as salons, auto dealerships, healthcare providers, and furniture and mattress retailers.

Podium Screenshots

Podium Overview

Podium's lead conversion platform helps businesses manage converstions using artificial intelligence (AI) technology. It assists with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.

Podium consolidates leads from multiple channels, including phone, SMS, website, and social media, into a centralized inbox. The platform's AI-powered salesperson and concierge features then utilize artificial intelligence to convert leads into sales. Additionally, the AI-powered marketing tool helps drive repeat...

Podium Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Core

Pricing available upon request

Plan includes:

Consolidated Lead Conversion Platform
Review Management with AI Responses
Basic Automations
Basic Reporting
Basic Customization Options
Podium Mobile App
200+ Integrations with Support

Pro

Pricing available upon request

Plan includes:

AI Concierge
AI Reputation Specialist
AI Phone Call Summaries
Automatic Lead Routing
Advanced Automations
Lead Capture Forms
Hosted Surveys
Text- based Surveys
Text Marketing with Images & GIFs

Signature

Pricing available upon request

Plan includes:

AI Scheduler
AI Salesperson
AI Marketer
Advanced Multi-Location Management
Advanced Branding & Customization
Account Migration
Quarterly Business Reviews
Personalized Account Plan
Fraud Alert System

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Podium Features

Drawn from insights across 522 verified reviews, we've outlined Podium's best and worst rated features and how they stack up against the average rating.

Podium's score

Category average

Podium's Best Rated Features

Offline Form

4.50

3.77 category average

Feedback Management

4.43

3.97 category average

Real-Time Notifications

4.40

4.33 category average

Podium's Worst Rated Features

Data Import/Export

2.86

3.90 category average

Social Media Integration

2.88

3.65 category average

Campaign Management

3.33

3.93 category average

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Podium
2-Way Messaging
Access Controls/Permissions
ACH Payment Processing
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Appointment Management
Automated Responses
Autoresponders
Before & After Pictures
Billing & Invoicing
Call Recording
Campaign Analytics
Campaign Management
Campaign Scheduling
Canned Responses
Client Management
Commenting/Notes
Communication Management
Complaint Monitoring
Compliance Management
Consent Management
Contact Database
Contact Management
Content Management
Credit Card Processing
CRM
Customer Experience Management
Customer History
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Security
Debit/Credit Card Processing
Electronic Payments
Electronic Signature
Email Management
Engagement Tracking
Feedback Management
File Sharing
For Medical Spas
Forms Management
HIPAA Compliant
Inbox Management
In-Person Payments
Lead Capture
Lead Engagement
Lead Generation
Lead Management
Lead Qualification
Marketing Automation
Mass Texting
Message Personalization
Mobile Access
Mobile Payments
Monitoring
Multi-Channel Data Collection
Multi-Location
Multiple Payment Options
Negative Feedback Management
Offline Form
On-Demand Communications
Online Payments
Partial Payments
Payment Fraud Prevention
Payment Processing
PCI Compliance
Performance Metrics
Personalization
Predictive Analytics
Proactive Chat
Promotions Management
Quotes/Estimates
Ratings/Reviews
Real-time Consumer-facing Chat
Real-Time Notifications
Receipt Management
Recurring/Subscription Billing
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Scheduled Messaging
SEO Management
SMS Messaging
Social Media Integration
Status Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Transaction History
Transcripts/Chat History
Transfers/Routing
Video Support
Visual Analytics
Website Integration

Podium Integrations

Based on 522 verified reviews, we've identified products most frequently integrated with Podium.

Salesforce Sales Cloud

Integration rated 3.5 from 2 reviews