SureImpact 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if SureImpact is right for your organization?

Our Nonprofit Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

SureImpact

4.2

(39)

Pricing

Starting at $5,000.00 per year

About SureImpact

SureImpact is a data collection, outcomes tracking, and impact management software that was built for the social good sector by people who have been working in the government, nonprofit, and collective impact initiatives for over twenty years.

SureImpact enables day to day case management and data collection for frontline staff, while also enabling leaders to manage, measure, and communicate their unique social impact. SureImpact is specifically designed to provide the coordinated data collection infrastructure for social-good organizations with a variety of programs and services. By implementing the same mechanisms to track and report outcomes and measure participant needs across all programs and services, organizations have a holistic view of what works best for individuals and families in your community. These insights enable organizations to scale programs and services for even greater outcomes.

SureImpact Screenshots

SureImpact Pricing and Plans

Starting price: $5,000.00 per year

Free Trial

Free Version

SureImpact for Nonprofits

$5,000.00

flat rate, per year

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

SureImpact Features

Popular features found in Nonprofit
Accounting
Campaign Management
CRM
Customizable Forms
Donor Management
Electronic Payments
Event Management
Fundraising Management
Grant Management
Membership Management
Registration Management
Volunteer Management
More features of SureImpact
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Attendance Management
Case Management
Case Notes
Client Management
Communication Management
Contact Management
Customizable Fields
Customizable Reports
Data Collection
Data Import/Export
Document Management
Document Storage
Forms Management
For Nonprofits
Goal Setting/Tracking
HIPAA Compliant
Member Database
Mobile Access
Multi-Location
Patient Intake
Patient Management
Progress Tracking
Real-Time Analytics
Real-Time Reporting
Referral Tracking
Reporting & Statistics
Role-Based Permissions
Time Tracking

SureImpact User Reviews

Overall Rating

4.2

Ratings Breakdown

31%

62%

Secondary Ratings

Ease of Use

4.2

Value for money

4.1

Customer support

4.6

Functionality

3.8

Have you used SureImpact and would like to share your experience with others?

Syreeta S.

Verified reviewer

Civic & Social Organization

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed December 2021

Wonderful Product to capture Case Management

The staff is really knowledgeable and able to assist in great timing. The Fireside chats and other supportive meetings allow you to see how that platform can show and tell the story of the work that we are completing by data. This lets us see what we are putting in and the outcomes that happen from the work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All that is needed for the funder is at your fingertips. There are more areas that an organization can use to expand the social support that we provide to multiple participants in one area with simple steps.

Cons:

Nothing really, there are many possibilities with the platform, as a social worker, this provides key features.

Reasons for choosing SureImpact

The funder introduced this product as a tool to complete reporting and support the work we are doing.

Valarie J.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 12 months

Reviewed April 2023

Input Options

The program is to save data on clients and track program activities. Overall it's a good program for my purpose to see past entries without manually having too good back would be beneficial for my purpose.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that I can print reports and review analytics

Cons:

I wish that the program automatically went to the next task when inputting

Tyler M.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2021

Not as user-friendly as I had hoped

SureImpact seems to be a great system but has issues that need to be improved.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I appreciate the ability to measure services provided to participants and different resources provided.

Cons:

It is difficult to input case notes to describe the interactions with a client beyond inputting what services were offered. One conversation may include several resources and should be able to be logged under one interaction. The search bar to find specific participants is also not working and will not allow me to find a specific participant.

Reasons for switching to SureImpact

We switched for a more case-management oriented platform.

Vendor Response

We're sorry you found it difficult to input case notes and search for clients. Our goal is to make the user experience as easy as possible and we will definitely address these issues.

Replied December 2021

Jolanta L.

Verified reviewer

Philanthropy

51-200 employees

Used monthly for less than 12 months

Reviewed April 2023

SureImpact Review

Overall is pretty good, the customer services are helpful. I like these webinar sessions to provide training. I wish under the Analytics section if there was also data sorted about clients' age, disabilities and veterans. Also, it would be nice to create a criteria where we can choose the age range and then show how many participants there are. It would be helpful for a lot of our reporting.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like the new feature of Analytics a lot, where you can use basically like power bi, you can see and use the data way better than the Excel sheets. All these data are sorted and very helpful.

Cons:

The least I don't like would be the homepage about these dash board, it's not easy to read what these measures means, it gives three different levels, or the arrow goes up or down, but really doesn't tell very much and how well the program actually does.

Mark C.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

SureImpact

Is short impact has allowed us to be able to gather real time data points from client data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Swafford is very easy to use and to capture client data. As we evolve and Try to capture additional data points the software is able to add those measurables.

Cons:

At times your impact can be difficult for called due to the parameters that were set on different measurables.

Reasons for switching to SureImpact

Looking for a easier program that can take data entry and and spit out reports list reports based off of gather documentation gather documentation and data points.

Vendor Response

We are glad to hear that SureImpact has been able to help you gather valuable client data points. Thanks for your feedback.

Replied December 2021

robyn d.

Verified reviewer

Philanthropy

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

A great tool to understand program outcomes

We've been able to move our reporting to one system. The customer service provided to us and our partners has been fantastic.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Trained our partners quickly; easy to use as case management tool; regular improvements to the system; excellent customer service - gets back to clients quickly; our partners can either use as case management tool or upload data via Excel spreadsheets; Dashboard that shows outcomes at a glance

Cons:

Would like data upload feature to be easier. Some of our needed features are still in development. That said, they have included their clients' voices in on the design of these future features, and we believe that means SureImpact will continue to serve us well and grow with us.

Vendor Response

Thank you for your feedback. We are working to simplify our data upload process for our customers.

Replied December 2021

Megan W.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Tempe Community Action Agency

Coordination and customer services has been great. Reporting is the most difficult.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

SI is easy to navigate and train new staff on how to enter information into the system. It is straight forward and can produce most of the information our programs need.

Cons:

Reporting. - When pulling activity data, you can't pull for one program - Measures are hard to track with multiple data points -Have to pull all data within large time frames to get a small amount of information you need to use - Would help if programs could require different information be completed - Would be nice to be able to include attachments

Reasons for choosing SureImpact

unknown

Cynthia J.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

Financial empowerment coach

I have had a good experience so far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it's easy to use and easy to noted for my clients and patients

Cons:

I don't believe I have any since it has worked for me ok

Vendor Response

We are happy to hear that it has been easy for you to add case notes and track your clients in SureImpact. Thanks for your feedback.

Replied December 2021

Elizabeth J.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

User Friendly Sofware

Overall it has been a very easy, positive experience!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Being able to see how clients progress while on my caseload is very significant. I can easily review a clients "file" and see if I have missed any measure.

Cons:

The only item I would like to have access would be to delete an entry, there are times where I have mistyped something and aren't able to delete the entry once saved.

Vendor Response

Thanks for your feedback. We are glad using SureImpact has been a positive experience for you.

Replied December 2021

Jessica D.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Sureimpact review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to keep track of data points we need and how many people use our services.

Cons:

Seems to be crashing a little bit if too many people are on at one time.

Vendor Response

We are glad to hear that SureImpact makes it easy for you to keep track of the services you provide. Thanks for letting us know about the issue if there are too many people using SureImpact at the same time. We are always working to make our solution better and appreciate your feedback.

Replied December 2021

Showing 1 - 10 of 39 Reviews

Load More Reviews