OneDesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OneDesk

4.3

(11)

Pricing

Starting at $11.99 per month

About OneDesk

OneDesk software combines project management and helpdesk in a single application. OneDesk provides an easy-to-use, yet feature-rich software that helps businesses manage both ticketing and task workflows in one place. OneDesk is designed for both small and medium-sized businesses (SMBs).

With OneDesk's cloud platform, there's no need to purchase, learn, integrate, and switch between several tools to get your work done. Teams can enable a variety of workflows for tasks and tickets that would not be possible with standalone solutions.

Helpdesk features include ticketing, email workflow, live chat, client portal, knowledge-base, customizable ticket forms, automation, and much more. With OneDesk, organizations can automate much of their workflows including automatic triage, replies, grooming, notifications, assignments, teams and more.

Project management features enables employees to view both traditional and agile methods, status boards, Gantt charts, task timers, timesheets, reporting, real-time chat and collaboration and much more.

At OneDesk, all features are included in all the plans, making pricing clear, simple and fair.

OneDesk Screenshots

OneDesk Pricing and Plans

Starting price: $11.99 per month

Free Trial

Free Version

Basic

$11.99

per user, per month

No plan information available

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OneDesk Features

Popular features found in Project Management
Billing & Invoicing
Budget Management
Document Management
File Sharing
Gantt/Timeline View
Issue Management
Kanban Board
Milestone Tracking
Multiple Projects
Prioritization
Resource Management
Time & Expense Tracking
More features of OneDesk
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Tracking
Agile Methodologies
AI Copilot
AI Summarization
Alerts/Escalation
Alerts/Notifications
API
Assignment Management
Automated Responses
Automated Routing
Billable Items Tracking
Budgeting/Forecasting
Calendar Management
Change Management
Chatbot
Client Portal
Collaboration Tools
Commenting/Notes
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Drag & Drop
Email Management
Email Templates
Feedback Management
Generative AI
Idea Management
Key Performance Indicators
Knowledge Base Management
Macros/Templated Responses
Mobile App
Multi-Channel Communication
Performance Metrics
Personalization
Planning Tools
Portfolio Management
Process/Workflow Automation
Progress Tracking
Projections
Project Management
Project Planning
Project Planning/Scheduling
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Quotes/Estimates
Real-Time Chat
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Tasks
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Resource Allocation & Planning
Secure Data Storage
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Status Tracking
Surveys & Feedback
Tagging
Task Management
Task Scheduling
Third-Party Integrations
Ticket Management
Timesheet Management
Traditional Methodologies
User Management
Workflow Management

OneDesk Integrations

Salesforce Sales Cloud

WordPress

Microsoft Azure

QuickBooks Online

Slack

Zapier

See all 15 integrations

OneDesk User Reviews

Overall Rating

4.3

Ratings Breakdown

27%

73%

Secondary Ratings

Ease of Use

4.0

Value for money

4.1

Customer support

4.1

Functionality

4.5

Flor C.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

A project management solution

From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier.

Cons:

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap.

Christine S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Flexible Application with a Strong Feature Set

We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system.

Cons:

We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already.

Reasons for choosing OneDesk

Cost and Flexibility were two of our biggest determining factors.

Reasons for switching to OneDesk

We had a product that we built in house that needed to be sunset. This was our best option due to the complexity of our model which, again, makes our ability to utilize OneDesk more surpising. We also used some strictly PM software for managing our product development that we were able to replace.

Verified

Reviewer

Financial Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2023

A complete project management application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order.

Cons:

The cost is high if you pay on a monthly basis. It is also difficult to communicate with

Magaly D.

Verified reviewer

Textiles

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

User review with one year of use

In general terms, it saves work by having two important functionalities in the same software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service.

Cons:

It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses.

Gabriela M.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2023

Review of about a leading management software

In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Cons:

It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs.

Verified

Reviewer

Higher Education

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed December 2022

A complete project management software

Ratings Breakdown

Ease of use

Functionality

Pros:

Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services.

Cons:

The interface is a little complex to navigate.

Alexandros G.

Verified reviewer

Civil Engineering

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed December 2022

Simplify Your Work with OneDesk's All-in-One Platform

Ratings Breakdown

Ease of use

Functionality

Pros:

1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs.

Cons:

Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations.

teran n.

Verified reviewer

Computer Software

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed April 2023

An easy software to work with

I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups.

Cons:

I haven't used onedesk for a long time and haven't experienced any issue within that time.

Verified

Reviewer

Computer Software

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed September 2022

Using as a service desk but unfortunately not the most ideal

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is automated timesheet tracking for each tickets.

Cons:

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.)

Rakesh S.

Used unspecified for unspecified

Review source

Reviewed May 2011

Good solution to combine voice of the customer with product management

It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Ratings Breakdown

Pros:

For a first-time user of the product, I thought support was excellent

Showing 1 - 10 of 11 Reviews

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