Track Vacation Rental PMS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Track Vacation Rental PMS

3.7

(13)

Pricing

Starting at $5,000.00 per month

About Track Vacation Rental PMS

TRACK Hospitality Software offers a suite of applications for hotels, resorts and vacation rental management companies. This cloud-based solution is platform agnostic and offers mobile-OS specific apps for Android, Windows and iOS devices.

The solution offers both seasonal and pricing options and customizable rate and yield management tools. Reservations can be booked in a single screen with features such as an availability grid, quick-quote, auto-load and a property preview. Housekeeping and maintenance workflows can automate spreadsheets and on-paper tracking.

With integrated CRM capabilities, this solution allows properties to track leads in a single location. A conversion opportunity is automatically created with every inbound availability call and the solution will track identifying information and guest preferences. Smart call routing can automatically forward calls to appropriate staff members. Users can also create and track marketing campaigns, even personalized and segmented ones.

Track Vacation Rental PMS Screenshots

Track Vacation Rental PMS Pricing and Plans

Starting price: $5,000.00 per month

Free Trial

Free Version

Basic

$5,000.00

per month

No plan information available

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Track Vacation Rental PMS Features

Popular features found in Property Management
Commercial Properties
Communication Management
Contact Management
Document Management
For Residential
Listing Management
Online Payments
Rent Collection
Rent Tracking
Tax Management
Tenant Tracking
Work Order Management
More features of Track Vacation Rental PMS
Accounting
Activity Dashboard
Alerts/Notifications
API
Calendar Management
Campaign Management
Channel Management
Commission Management
Content Management
Dashboard
Email Management
Financial Reporting
For Property Managers
For Vacation Rentals
General Ledger
Guest Communications
Guest Experience Management
Housekeeping Management
Lead Management
Maintenance Management
Maintenance Scheduling
Marketing Automation
Multi-Channel Management
Online Booking
Owner Portal
Owner Statements
Payment Processing
Price/Margin Management
Property Management
Reservations Management
Tenant Portal
Third-Party Integrations
Trust Accounting
Vacancy Management
Vendor Management
Website Management

Track Vacation Rental PMS Integrations

RoomKeyPMS

WebRezPro

Beyond

Tableau

Maestro PMS

Virtual Resort Manager

See all 16 integrations

Track Vacation Rental PMS User Reviews

Overall Rating

3.7

Ratings Breakdown

38%

31%

15%

Secondary Ratings

Ease of Use

3.9

Value for money

3.5

Customer support

3.6

Functionality

3.5

Have you used Track Vacation Rental PMS and would like to share your experience with others?

Alaina D.

Verified reviewer

Events Services

Used daily for less than 2 years

Review source

Reviewed April 2018

Track Pulse lead tracking is great!

I like the software in general as it is very similar to other property management software at a lower price point.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.

Cons:

You cannot merge leads together once created which is helpful is someone is calling from a different phone number. I have used Navis software and this is a great tool to make sure conversions are accurate.

Vendor Response

Hi Alaina- Thanks for your review. We are very excited to hear that you are so happy with our product and we are continuing to innovate TRACK to make it the best possible software for all of our user's unique needs. Thanks so much for providing this feedback!

Replied May 2018

Nikki L.

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2017

Product is easy to set up and very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very cost effective for our company which we have over 850 properties. New features are added throughout the year which gives us more functionality with the product and shows it is continually growing to fit our needs. Track is very interactive on hearing our requests on implementing new features that helps with our business.

Cons:

On certain periods of software updates we experience some errors on which we will have to send support tickets to have those resolved. Usually, it only takes a quick refresh to resolve but knowing beforehand when these updates will happen will help eliminate this issue.

Vendor Response

Thank you for your review! We are glad you are happy with TRACK and we are working to make sure you are aware of all major releases ahead of time!

Replied July 2017

Jeff C.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Falling way behind competitors

When we started with TRACK in 2020 - our experience was satisfactory. But for some reason, that changed in 2022. It's a revolving door of "customer success reps" and their support has become almost non-existent. If you submit a ticket - there is only a 50% chance you'll receive a reply, and an even smaller chance that you'll get a helpful response. The biggest issue I have with TRACK - is how they treat customers who explain these frustrations. TRACK (without our consent) raised our pricing. When we immediately told them we did not want to continue because of the price increase - their response was "Sorry, we actually just auto-renewed your contract and you're required to pay us for another 12 months before you can leave." Most reputable companies would realize the absurdity of this bait and switch and allow some kind of exit with an unhappy customer. But not TRACK. They will threaten legal action and force you to pay them for an additional year. But if you think about it, it makes sense. They've fallen so far behind other leading PMS providers that their only option is to squeeze their current customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The accounting & tax side of TRACK is its strongest feature. The triggers and automations were satisfactory.

Cons:

Bugs - the software consistently behaved erratically. Customer support would take (a minimum) of 3 business days to reply IF they ever replied at all. TRACK used to be a good platform, but they have been completely surpassed by larger (and cheaper) competitors who are innovating and adding features. For example - TRACK just recently released an integration with Booking.com. This is 2024, and if your PMS system is making a big deal about this "new" integration, that's an indicator that they are years behind their competitors. TRACK lacks the very basic features that almost every other competitor offers. Their unified inbox is almost unusable. No mobile app. Their channel manager is riddled with bugs. If you're going to try and compete with other vacation rental managers using more modern systems, you're going to need multiple 3rd party integrations to stay with TRACK. Want to send SMS messages to your guest? You'll need a 3rd party integration.

Reasons for choosing Track Vacation Rental PMS

Trust Accounting and Owner Reporting and Taxes

Maria P.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

Frequent Improvements

I am really happy we decided to change our Vacation Rental software to Track, they are very knowledgeable and the product is as promised.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like that the system is very straight forward, you can always trace back your steps and find your way if a mistake is done. Also, they are constantly coming up with new improvements and they truly listen to our feedback on things we would like to see be available.

Cons:

Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.

Reasons for switching to Track Vacation Rental PMS

Because the previous company kept over promising, but never actually delivered and the accounting in that system was all sorts of messed up and no one knew what to do.

Sidney E.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great lead management software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a simplistic, yet in-depth, software product that keeps me organized on a daily basis.

Cons:

I wish that we would have implemented it sooner.

Sonny D.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Awful Company

They conned the owner of the company into it. Trying for over a year to get her to switch. When she did the entire website was messed up and they told us it would be the same, straight up lied about many things and take 4 days to complete tickets. It’s bizarre and no one should ever have to deal with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing, it was bad in each way. They make you set up your entire website and then there are errors each week

Cons:

Everything. They lie to you and scam you for your money constantly

Reasons for switching to Track Vacation Rental PMS

TravelNet pretty much forced my mom into it

Vinayak M.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2023

Lies Lies and more Lies

It's feels like you are on merry go round at a fun fair. It's all bright and shinny but you just keep going round in circles with a mirage of some thing special. Finally when you get off you realize you have been ripped off and sick in the stomach.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their pre sales and due diligence pitch before they sign you up- Its an impressive process

Cons:

1) They court you to sign a contract within 24 hours by offering a up to a 50% discount- limited for 24 hours only. Watch the contract because it they then change the costs. We sent it back 3 times because of errors ( always higher) costs than agreed2) They have a long drawn onboarding process- and keep charging you fees along the way. Our onboarding took over 6 months3) When the product was supposed to go live we were told we can not take direct payments and were asked to build it and they would compensation us. 4) 1 month after they missed the onboarding deadline- they realized they can not send messages from the system for the region we are in. Then the call center Pulse we paid for during the onboarding all of sudden could not work internationally. 5) They knew we were an international company from day 16) Finally they tell you they can not offer you a fully functioning software and admit mistakes where made and they are sorry7) Refuse the give any of the money back that you have paid despite admitting they messed up8) [sensitive content hidden] does not respond to messages 9) C level management keeps blaming the other department

Reasons for choosing Track Vacation Rental PMS

When they gave their sales pitch the [sensitive content hidden] and the sales team made a great effort- they showed extreme professionalism. Its unfortunate they do not have the product to deliver on that pitch

Mindy M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

I have never used a lead management system before using track. I now use it daily.

This software keeps me organized and in contact with my leads

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is great to keeping track of leads for inbound and outbound calls. It allows you to keep notes within the system as well. Their support team is excellent and always quick to respond when help is needed.

Cons:

It would be great if the system would combine leads. It isn't helpful for when my co-worker and have both been working on the same lead and one of us wins the lead which makes one of us have to close to a lost sale.

Vendor Response

Hi Mindy- Thank you so much for taking the time to review TRACK Pulse. We're so happy that you are utilizing our lead management software on a daily basis and that it was been beneficial to your business operations. We'd also like to thank you for the feedback on how we can improve the software. We will continue to innovate our product to help fit the needs of your unique business. Your insights are greatly appreciated!

Replied May 2018

Terri K.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

TRACK Hospitality Software review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use this as our phone system. Very easy to use, and the reports are accurate and hold the agents accountable.

Cons:

No customer support. We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.

John S.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2017

It's a modern, well-designed program that focuses strongly on revenue generation.