Weave 2026: Benefits, Features & Pricing

Amazing- have not had complaints from any of our customers. It is a great platform for scheduling and for keeping the lines of communication open

It was good they had good customer service, and I liked their reminder services. again, they just kept changing things and then saying it would be a separate charge.

Leaving Weave was ridiculous. I was forced to go through a phone conversation with a rep named [sensitive content hidden] who tried every guilt tactic she could think of to make us stay. At that point I knew I was done. They are now holding 2 of our phones hostage and will not unlock them claiming they need to be returned, despite the fact that they initially told us they were "ours to keep"

Overall, my experience with Weave has been frustrating and disappointing. While the platform itself has potential, the lack of reliable support has been a major issue. From the beginning, we’ve struggled to get help with problems—especially with Weave Help not working—and despite numerous calls and emails over the past year, no one has followed up or resolved the issue. It feels like once we signed the contract, we were no longer a priority. I expected much better service and responsiveness, and unfortunately, Weave has not delivered on either.

We have been using weave for about 3 years now and so fair its been a decent program overall. Ive had frustrating moments but i dont feel other programs would have had other outcomes

Our experience with Weave started off strong. It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders. The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning. However, over time, we encountered some challenges. The software didn’t evolve with our growing needs, and we found certain features lacking or less customizable compared to other platforms. Additionally, customer support response times were inconsistent, and the cost became harder to justify. In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality, support, and value.

This has literally been one of the worst experiences working with a service company I have had. It has cost us money by ways of additional hours of staff having to continually contact weave support and chase down problems. There are multiple missing files from faxes being missed and confusion trying to work with other providers and facilities with a temporary fax number. I am basically paying hundreds of dollars to be able to text. I could have upgraded my free Google number for the same service.

Avoid and look for alternatives, they also downplay their competitors like Adit and RevenueWell instead of actually learning from them and making their product better. For the price you pay, I'd look else where.