Is the Weave app free?

No, Weave is not free. It is a subscription-based app that comes with four different plan options, Ultimate, Elite, Pro, and Enterprise. To get pricing information, users have to reach out to Weave directly. On the company’s website, you can get a quote after entering your name, email, phone number, and industry.

Weave works by integrating with a business’s phone system and practice management software. It pulls and manages data with other apps a healthcare practice uses and automatically syncs important data, such as patient contact and appointment information.

What services does Weave offer?

Weave offers integration with a business’s phone system, text messaging, email marketing, online review management, payment processing, and appointment scheduling. Weave also gives medical practices automated reminders about upcoming appointments. So each practitioner can get an alert about upcoming appointments.

Is Weave HIPAA compliant?

Yes, Weave provides features that make it easier for healthcare practices to comply with HIPAA standards. Some key HIPAA compliance tools include encrypted customer communications and patient data, limited access to health information, and a Business Associate Agreement, which is required by HIPAA whenever a practice works with third-party vendors.

Updated May 20, 2025 at 2:28 AM

Weave 2026: Benefits, Features & Pricing

Written by Molly Burke

Senior Specialist Analyst

Edited by Caroline Rousseau

Senior Editor

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

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Wondering if Weave is right for your practice?

Our Appointment Reminder Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

Weave

4.3

(664)

Pros:

Real-time communication
User-friendly interface

Cons:

Customer service
Glitches and bugs

Pricing

Starting at $249.00 per month

What is Weave:

Weave is a communications and engagement solution designed to help healthcare businesses connect with patients. It comes with tools for keeping track of customer reviews, managing customer interactions, and improving the customer experience. Weave also serves as a communications hub, integrating several services, such as voice calling, texting, and emailing. Teams also use Weave to market healthcare services and expand their customer base.

Why we like Weave:

Weave made Software Advice’s Best Appointment Reminder Software list for 2025, partially due to its automated response, review request, and SMS messaging features. It’s also a relatively intuitive application: Across 605 reviews on Software Advice, Weave scores 4.5 out of 5 stars for ease of use.

Who should use Weave:

Weave is designed for smaller healthcare businesses that need a solution for attracting and retaining customers. A total of 91% of its reviews come from businesses with between two and 50 employees, underscoring its effectiveness for small organizations.

Weave Screenshots

Weave Overview

Weave is a communication platform designed for small businesses that combines a phone system and communication tools to automate tasks, keep schedules full, get paid faster, and collect more reviews. Weave caters to various industries, including healthcare practices, home services, and other small businesses that rely on effective communication to drive growth.

Businesses can use AI-driven tools such as call intelligence, response assistant, and email assistant to streamline workflows, enhance customer experiences, and boost productivity. The platform also offers flexible...

Weave Pricing and Plans

Starting price: $249.00 per month

Free Trial

Free Version

Weave Software Plans

$249.00

usage based, per month

Plan includes:

Appointment Reminders
Schedule Confirmations
Two-Way Text Messaging
Overdue Patients List
Phone Tree
Call Queue
Call Analytics
Fax
Weave Call Pop
VOIP Phones

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Compare Pricing

Compare pricing across our most frequently recommended Appointment Reminder products.

Software options

Starting price*

User rating

NextGen Office

$300.00

4.02(1276 reviews)

103

recommendations

Intelligent Medical Software

$199.00 per month

4.26(54 reviews)

recommendations

DaySmart Appointments

$99.00 per month

4.11(194 reviews)

recommendations

*Defined as the price above any available free plan

Weave Features

Drawn from insights across 664 verified reviews, we've outlined Weave's best and worst rated features and how they stack up against the average rating.

Weave's score

Category average

Weave's Best Rated Features

Communication Management

5.0

4.21 category average

SMS Messaging

4.90

4.21 category average

HIPAA Compliant

4.80

4.43 category average

Weave's Worst Rated Features

IVR

3.33

4.17 category average

Call Conferencing

3.45

3.45 category average

PBX

3.50

3.50 category average

Popular features found in Appointment Reminder
Appointment Scheduling
Calendar Sync
Call Reminders
Customizable Templates
Payment Reminders
Recurring Appointments
Rescheduling
Self Service Portal
SMS Messaging
Two-Way Communication
More features of Weave
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Appointment Management
Archiving & Retention
Audio Calls
Automated Attendant
Automated Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Call Conferencing
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking
Call Transfer
Chat/Messaging
Client Database
Client Management
Collaboration Tools
Communication Management
Computer Telephony Integration
Confirmations/Reminders
Contact Database
Contact Management
Credit Card Processing
CRM
Customer Database
Customer Experience Management
Customer History
Customizable Branding
Customizable Caller ID
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Dental Practice Management
Discussions/Forums
Electronic Payments
Email Campaign Management
Email Management
Email Marketing
Email Reminders
Engagement Tracking
Event Calendar
Fax Management
Feedback Management
File Sharing
File Storage
Forms Creation & Design
For Physical Therapy
HIPAA Compliant
Interaction Tracking
IVR
List Management
Live Chat
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Location
Multi-User Collaboration
Negative Feedback Management
Onboarding
On-Demand Recording
Online Booking
Online Payments
Online Scheduling
Online Voice Transmission
Patient Engagement
Patient Intake
Patient Scheduling
Payment Processing
PBX
Performance Metrics
Personalization
Practice Management
Progress Tracking
Project Management
Ratings/Reviews
Real-Time Analytics
Real-Time Chat
Real-Time Notifications
Real-Time Reporting
Recording
Reminders
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Role-Based Permissions
Scheduling
Search/Filter
SMS Reminders
Subscriber Management
Survey/Poll Management
Surveys & Feedback
Task Management
Text Analysis
Third-Party Integrations
Visual Analytics
Voice Mail
Wait List Management
Website Integration
Workflow Management

Weave Integrations

Based on 664 verified reviews, we've identified products most frequently integrated with Weave.

Dentrix

Integration rated 4.9 from 17 reviews

Brandy Silva

Office Manager

Used for more than 2 years

Reviewed June 2022

"Texting and phone calls Pulls patients from Dentrix"

RevolutionEHR

Integration rated 4.6 from 9 reviews

Open Dental

Integration rated 4.7 from 5 reviews

Curve Dental

Integration rated 5.0 from 5 reviews

Covetrus Pulse

Integration rated 3.0 from 4 reviews

DaySmart Vet

Integration rated 4.3 from 4 reviews

Eyefinity OfficeMate

Integration rated 4.5 from 3 reviews

See all 51 integrations

Weave Key Sentiments

We analyzed 664 verified reviews for Weave to find out what actual users really think.

Most Positive Sentiments

Patient communication

70% Positive

24% Neutral

6% Negative

Users appreciate how Weave makes patient communication more efficient through its texting capabilities. They find it convenient to send quick texts instead of making phone calls, which saves time and reduces phone traffic. Additionally, users highlight the ease of communicating with patients in the office or remotely, making patient interactions seamless and practical.

Office communication

59% Positive

27% Neutral

14% Negative

Weave significantly improves office efficiency and remote access capabilities, according to users. Reviewers appreciate how the software supports various office tasks, saving time and enhancing overall productivity. Additionally, users value the ability to access office communications and manage tasks from outside the office, making it a versatile tool for their operations.

Least Positive Sentiments

Call management

37% Positive

24% Neutral

39% Negative

Users value Weave's call management features, particularly call recording and caller ID, which help improve customer service and training. They appreciate the ability to review call recordings and see caller information on their screens. However, users report issues with call quality, caller ID accuracy, and occasional app crashes, which can hinder effective call management.

Customer service

38% Positive

14% Neutral

48% Negative

Weave's customer service generates mixed reviews from users. They appreciate the knowledgeable and helpful support team, which can at times provide quick responses and effective problem resolution. However, many users express frustration with long wait times, unresponsiveness, and difficulty reaching customer support, negatively impacting their overall experience.

Weave User Reviews

Overall Rating

4.3

Ratings Breakdown

62%

23%

Secondary Ratings

Ease of Use

4.5

Value for money

4.1

Customer support

3.9

Functionality

4.3

Lauren H.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Weave in the office

Amazing- have not had complaints from any of our customers. It is a great platform for scheduling and for keeping the lines of communication open

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Value for money, customer support, payment processing, security, appointment management, appointment scheduling

Cons:

The price would be the only drawback that I can think of at this time and it is quite expensive when comparing with other platforms

Mandi S.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

I use Weave

We have been using weave for about 3 years now and so fair its been a decent program overall. Ive had frustrating moments but i dont feel other programs would have had other outcomes

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that its easy to use and over all pretty reliable. It makes communication with my clients quick and all in one spot

Cons:

After integration to change anything takes a ton of effort. Sometimes customer support is great, othetimes its like pulling teeth. I found the chat option to be most reliable.

Reasons for switching to Weave

Weave had more features and we were using more than one system

Lori P.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Costly, and frustrating

Previously 4

Leaving Weave was ridiculous. I was forced to go through a phone conversation with a rep named [sensitive content hidden] who tried every guilt tactic she could think of to make us stay. At that point I knew I was done. They are now holding 2 of our phones hostage and will not unlock them claiming they need to be returned, despite the fact that they initially told us they were "ours to keep"

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 4

Functionality

Previously 4

Pros:

We used Weave for several years and loved the text to pay feature. We loved the integration with Revolution, and loved the customer service

Cons:

During COVID we lost the customer service. Then we started to see other changes in the company. BOT chat for example. Not being able to find a phone number to call customer service. Then they decided to roll out a whole new screen that was technical and difficult to use. That is when I started hearing complaints from my team. They hated it.

Reasons for choosing Weave

We chose Adit OVER Weave because of the changes they made to the company. Cost, and frustration over the screen changes.

Verified

Reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Just kept changing and wanted more money

It was good they had good customer service, and I liked their reminder services. again, they just kept changing things and then saying it would be a separate charge.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good company, easy to use, dashboard was user friendly. Reps were responsive to resolve issues and understood why we ended up leaving in the end.

Cons:

left only because we were trying to cut cost and not loose features. They kept separating things that we needed but keep bumping up the price on us for features

Reasons for switching to Weave

We switched due to features and overall cost.

Mere M.

Verified reviewer

Veterinary

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Love Weave

I have used Weave for over a year now. I love all the features. Weave does almost everyting we need. We use it daily for texting, phone calls, and reminders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used 3 other texting and phone systems and this one by far is the best. It is easy to use and setup. They are constantly adding new features that were recommended by users.

Cons:

The app version is not as good as the desktop or web version. Some things are unavailable. I am happy they just added the templates to the app though. Wish my signature would show up. If a client has multiple pets scheduled at the same time and they confirm their appointment, it only confirms 1.

Reasons for switching to Weave

Skype was hard to use and we had little support. Ultatel was limited and expensive. Heymarket did a lot more than the other 2 but less than Weave. HM was more expensive and was blocking some of our medical terminology and medication names. Weave has amazing customer support, great prices and does so much!

Amanda J.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Helpful Software, But Fell Short Over Time

Our experience with Weave started off strong. It provided a convenient all-in-one communication platform that helped streamline patient calls, texts, and appointment reminders. The system was user-friendly and integrated well with our practice, which made daily tasks more efficient in the beginning. However, over time, we encountered some challenges. The software didn’t evolve with our growing needs, and we found certain features lacking or less customizable compared to other platforms. Additionally, customer support response times were inconsistent, and the cost became harder to justify. In the end, while Weave served us well initially, we transitioned to a different platform that better fit our long-term needs for functionality, support, and value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Weave was a helpful tool for our practice for a while, offering solid communication features like phone integration, texting, and appointment reminders. The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team.

Cons:

We ran into some limitations that impacted our daily operations. The pricing felt a bit high compared to what we were getting, especially as our practice grew and needed more robust features. We also experienced occasional technical glitches and delays in customer support response, which became frustrating during busy times.

Reasons for choosing Weave

The customer service felt better at the time.

Vendor Response

Thank you for taking the time to share your thoughtful feedback. We're glad to hear that Weave helped streamline communication and daily operations early on, and that your team had a smooth onboarding experience. We’re truly sorry to hear that your needs outgrew the platform and that you encountered challenges with support and functionality. Your insights are incredibly valuable to us as we continue improving our features and service experience. If you're open to it, we’d appreciate the chance to learn more about your experience. Please reach out to us at pr@getweave.com—we’d love the opportunity to make things right.

Replied July 2025

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Peaceful nights after leaving

Avoid and look for alternatives, they also downplay their competitors like Adit and RevenueWell instead of actually learning from them and making their product better. For the price you pay, I'd look else where.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The login and system UI is quite fast, it has a good minimal UI and more detailed one

Cons:

With Weave, it's just a nightmare with the customer service and support. And guess what, any settings or setup you want to change, you only have to go through their customer support because whenever you make changes from their web portal, none of it gets actually reflected.

Reasons for choosing Weave

Good Sales demo and the features were explained well

Reasons for switching to Weave

Less functionality and features in RevenueWell when we switched

Vendor Response

Thank you for your honest feedback. We're truly sorry to hear that your experience with support and the portal didn’t meet expectations. We understand how frustrating that can be and are sharing your comments with our product and support teams for review. We also take your concerns about competitor comparisons seriously—our goal is to continually improve, and your feedback helps guide that. We wish you the best moving forward and appreciate the time you took to share your experience. If you have additional insight you'd like to share or need help escalating any support needs, please reach out to pr@getweave.com. Thank you.

Replied May 2025

Melissa W.

Verified reviewer

Veterinary

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Worth the switch!

Overall satisfied; the phones system work pretty consistently. I think it's a decent value for the price paid.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I love that people get a missed call text if our team is on another call & is unable to answer. This has helped us retain clients and keep clients really happy!

Cons:

Sometimes will crash; won't always connect with our software. When the phones go down, we can at least use our smart phones and their app

Reasons for switching to Weave

Vonage didn't have many of the features that weave does.

Brazola M.

Verified reviewer

Cosmetics

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Very satisfied and good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how the whole team can stay connected and assure messages are delivered. I love using it on my mobile device as well.

Cons:

I don’t really have any cons. It did take me a minute to figure out how to navigate. I do wish I could reply to someone by just tapping their message instead of @ing them.

Reasons for switching to Weave

I’m not sure, upper management made the decision.

Karen T.

Verified reviewer

Veterinary

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2026

Give Weave a try!

Overall, I recommend Weave. It is a great communication tool and has many features like scheduling and appointment management.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The communication and recordings logs. When speaking to clients on the phone, you can go back and play the recording after in case needed.

Cons:

I've never had any issues with Weave. We use it daily and have never encountered any problems, so I guess that is a good thing.

Showing 1 - 10 of 664 Reviews

See All Reviews

Weave FAQs

Is the Weave app free?
No, Weave is not free. It is a subscription-based app that comes with four different plan options, Ultimate, Elite, Pro, and Enterprise. To get pricing information, users have to reach out to Weave directly. On the company’s website, you can get a quote after entering your name, email, phone number, and industry.
How does Weave work?
Weave works by integrating with a business’s phone system and practice management software. It pulls and manages data with other apps a healthcare practice uses and automatically syncs important data, such as patient contact and appointment information.
What services does Weave offer?
Weave offers integration with a business’s phone system, text messaging, email marketing, online review management, payment processing, and appointment scheduling. Weave also gives medical practices automated reminders about upcoming appointments. So each practitioner can get an alert about upcoming appointments.
Is Weave HIPAA compliant?
Yes, Weave provides features that make it easier for healthcare practices to comply with HIPAA standards. Some key HIPAA compliance tools include encrypted customer communications and patient data, limited access to health information, and a Business Associate Agreement, which is required by HIPAA whenever a practice works with third-party vendors.