Track Pulse 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Track Pulse

3.6

(8)

Pricing

Pricing available upon request

About Track Pulse

TRACK Pulse is a cloud-based Customer Relationship Management (CRM) solution for hotels, resorts, and vacation rental management companies. The solution is platform agnostic and offers native mobile apps for Android, Windows Phone and iOS devices.

TRACK Pulse enables users to book reservations through a single screen with features such as an availability grid, quick-quote, auto-load and a property preview. It also provides housekeeping and maintenance workflows to automate spreadsheets and on-paper tracking process.

TRACK Pulse allows properties to track leads in a single location. It creates a conversion opportunity with every inbound call and tracks guests’ information as well as their preferences. It offers a smart call routing feature that automatically forward calls to the appropriate staff member. Users can also create and track marketing campaigns and segment them as per their requirements.

TRACK Pulse provides custom-built APIs that allows users to integrate the solution with third-party applications.

Track Pulse Screenshots

Track Pulse Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Track Pulse Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Track Pulse
Activity Dashboard
API
Campaign Management
Client Management
Contact Database
Contact Management
CRM
Customer Database
Email Marketing
Interaction Tracking
Lead Management
Lead Scoring
Mobile App
Reminders
Third-Party Integration
Third-Party Integrations

Track Pulse User Reviews

Overall Rating

3.6

Ratings Breakdown

63%

13%

25%

Secondary Ratings

Ease of Use

3.8

Value for money

3.9

Customer support

3.6

Functionality

3.5

Have you used Track Pulse and would like to share your experience with others?

Mykael L.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Excellent Software and Service

Changing software is not a decision anyone takes lightly. We had been using our previous software Escapia for 5 years. The last couple of years with Escapia had been an absolute nightmare of frustrations. We had to move or watch our company suffer needlessly. Our hope was to find a company that was sincerely interested in providing a superior product. Not only did we find that with TrackPM but we also found an incredibly helpful, friendly and most importantly knowledgeable on-boarding team and customer service department. We are very excited about the great improvement in functionality, great pricing and the ability to package our call center and website all into one streamlined system. We have it all without having to pay an exorbitant price. Change can be very painful but we are so thrilled that we made the move.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Track PM is extremely user friendly and intuitive.

Cons:

We would love to have the option to auto-charge final payments instead of having to always post each payment manually.

Terri K.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Ease of use is amazing

This has been the easiest product yet to keep track of our leads and manage our phone system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is so easy to use. The reports are easy to generate and everything is at your fingertips.

Cons:

No way to flag properties with messages. That is the only downside. Would like to be able to make notes that show an agent if something is going on with a property.

Reasons for switching to Track Pulse

Ring Central was very unreliable and cumbersome.

Vinayak M.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2023

Does not work internationally

Terrible- the "management" first passes you round to one another and blaming each other for the mess-ups. Then they try to buy time by taking an average of 10 days to respond to any email.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent sales pitch at the start- if only their product delivered the same quality

Cons:

1) They charge you upfront before they onboard you2) After 5 months of onboarding they realize the product does not work out side of the USA- they know they signed a contract with a company outside of the USA3) They then refuse to refund you the money paid towards the onboarding.

SHayla N.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

My Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, Reservations are easy to make

Cons:

It adds extra charged when switching a cabin to a different unit or changing dates it will multiply charges

Johan L.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Excellent Software

Exceptional service. Support team is extremely knowledgeable and fast with responses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is by far the most user friendly software out for the vacation Rental industry Very easy to learn and to use. Everything in one place from front desk, maintenance , housekeeping and Accounting. Best features are the messaging system for housekeeping and maintenance to inform them when a work order was created. Guest portal is a HUGE plus, with everything the guest needs for their stay. From directions, door codes plus many more

Cons:

Does not have the auto payment process for bundle credit card changes with one click, although they are working on getting this automated.

Katrina I.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Updates keep setting us back

I haven't liked working with TRACK. We beta tested the program and then got our needs left behind(I feel)

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use...when it is working properly

Cons:

Every time there is an update something else goes down. Tape chart has been awful to use and this is our busiest time of year and really rely on the tape chart.

Matthew E.

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2017

Pulse HR system is not ready to be on the market.

Pulse HR monitoring system is not anything I would recommend to anyone, it never connects, it was released too early, with too many glitches. It is more of a hassle then it is worth the time. I wish we would have kept the previous system to which we had no issues with. In conclusion yes they are cheaper but I would pay more to have a system which connects and is more accurate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Nikki J.

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

We love the Track Team and Products