Mercury Medical 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Mercury Medical

4.8

(16)

Pricing

Pricing available upon request

About Mercury Medical

Mercury Medical, by CrisSoft, is a practice management solution suitable for a variety of specialties and practices offered on SaaS or On-Site.

Mercury Medical enables users to customize the solution with the table-driven interface to meet operational designations for any specialty and RCM process, including CMS 1500 and UB04 claim requirements; as well as Patient and Business Statements.

Mercury Medical has 62 reports that are configured with filters, providing data analytics which allows users to supplement business decisions. Business-intelligent reporting can provide information to negotiate terms for contracts and ensure compliance.

Mercury Medical provides a customized HL7 interface which integrates to electronic clinical systems and proprietary inbound and outbound connections. Mercury Medical is competent in MIPS & MACRA; Mercury Medical users can manage bundled payments. The system is fully HIPAA compliant.

Mercury Medical Screenshots

Mercury Medical Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Mercury Medical Features

Popular features found in Medical Billing
Billing & Invoicing
Claims Management
Code & Charge Entry
Compliance Tracking
Dunning Management
Insurance Eligibility Verification
Practice Management
Quotes/Estimates
Remittance Advice
More features of Mercury Medical
API
Appointment Management
Appointment Scheduling
Assessment Management
Audit Trail
Charting
Claims Scrubbing
Co-Pay & Deductible Tracking
Credit Card Processing
Customer Database
Customer Management
Customizable Dashboard
Diagnostic Reports
EDI
Electronic Claims
Electronic Payments
Employee Management
EMR/EHR
EMR HL7 Bridge
Facility Scheduling
Faculty/Staff Management
For Anesthesiologists
For Family Medicine
Forms Management
For Ophthalmologists
For Orthopedics
HIPAA Compliant
Insurance Management
Inventory Management
Invoice History
Medical Billing
Medication Management
Multi-Location
Multi-Physician
PACS Integration
Paper-Based Claims
Patient Intake
Patient Management
Patient Portal
Patient Records Management
Patient Scheduling
Payor Management
Physician Management
Physician Scheduling
Progress Notes
Progress Tracking
Records Management
Recurring Appointments
Scanning Input
Scheduling
Self Service Portal
Task Scheduling
Treatment Planning

Mercury Medical User Reviews

Overall Rating

4.8

Ratings Breakdown

88%

13%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.8

Functionality

4.9

Have you used Mercury Medical and would like to share your experience with others?

PAULA J.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

AWESOME SYSTEM AND SUPPORT

I LOVE THE SUPOPRT STAFF AND THE SYSTEM MEETS MY MEDICAL BILLING NEEDS BETTER THAN ANY SYSTEM I HAVE USED IN 30 YEARS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

THE SYSTEM IS SET UP TO HANDLE AUTOMATION TO STREAM.INE MEDICAL BILLING

Cons:

I WISH THIS WAS THE SYSTEM WE USED FOR ALL OF OUR CLIENTS

Reasons for choosing Mercury Medical

THE BETTER SYSTEM

Reasons for switching to Mercury Medical

MERCURY MEDICAL IS MORE FUNCTIONAL AND USER FRIENDLY AND HAS A BETTER OVERALL HANDLE OF MY BUSINESS NEEDS

Tanner B.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Impressive Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When you learn Mercury the program is a really nice program to use. The support staff if we ever needed anything has been top tier getting back with answers quickly. I really like their batch system for posting things in the program. Also being able to recall statements from previous months is also a lovely addition! I think the program is cared for by people who truly want it to become a better program, they are always willing to take feedback and even take suggestions on things you may want.

Cons:

I feel like learning the program is probably the hardest thing to learn with there being so many menus and other things. However if you are just a regular user most of the other things should be hidden to you. I really wish there was a button to go back to the main menu right away instead of clicking exit till you get out.

Albert P.

Financial Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2016

Mercury Medical Billing Software

Sales staff: Knows the product well and promptly responds to all queries. They provide detailed responses to queries to ensure the client query is fully addressed. The product demonstration was comprehensive and flawless. It was the best prepared and carried out demonstration of all the products we looked at. Software product: Well constructed, intuitive and easy to use Technical expertise: The technical team is very knowledgeable and knows their product very well. Support team: The support team was very good, however, appeared to be short-staffed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is excellent, well structured and easy to use. This was evidenced by their ability to incorporate our specific requirements that were essential for us to abide by California guidelines. The technical team had excellent understanding of their product The entire team was friendly and very accommodating of the number of questions and requests made. Training program was good.

Cons:

The support team appeared to be short-staffed A better structured and planned implementation would have made the transition to the new system smoother and easier. They have an implementation approach that was not made clear in the beginning and as a result expectations were not managed well and led to a level of frustration from the client side. A better understanding and appreciation of the time constraint faced by the client would have helped them resource up and plan to ensure that they meet client expectations.

Joseph K.

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

With over a dozed years using Mercury Medical I have seen it evolve due to industry and user needs.

Nearly unlimited customization and the ability to account for everything with an audit trail that is ultimately detailed yet without superfluous data. The ability to expand without excessive costs related to fees for everything as so many software companies do. Customer service is top notch and extremely fast as well as friendly. Once they know you have an issue they seeming stop their world to get your back in order. In such and ever changing and dynamic environment it keeps things in perspective and allows efficiency where it can and accommodated all the customizations that are required that literally kill lesser equipped software. Finally, the software does render what few others actually do the ability to simply work and work well. Once the design, configuration and support data is processed onto the system it will allow the processes to simply run and run work and continue to work, and albeit incapable of self-healing it does allow with the support team the ability to resolve the growing pains forced upon it via regulations and users needs. It is truly dynamic in its approach of solving problems and being a solution juxtaposed to just another problem to be dealt with. May you have as good an experience with your software as I have had with Mercury Medical and the CrisSoft Solution. Thanks

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The literal volume of options the system allow you to use without paid programming support. The various settings allow the user to configure the system to handle nuances few if any other systems could do.

Cons:

With all the customization that can be configured and we have utilized most of it, it also necessitates the volume of maintenance requires to support the customization. This is only somewhat on the system and its parameters, but in like terms also due to the customization in the first place...what I am saying is the maintenance is the double edge sword, but it is doubtful that one could have the system configurations to handle everything thrown it's way without extra maintenance to support it.

brittany p.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

system review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that the system is color coded to make the accounts easy to read. i like that imputing new information into the software is easy and convenient. the overall system is great. i enjoy working in mercury medical.

Cons:

i would of like to see the rebilling of corrected claims to be done easier. if we did not have to go into the demografics to add the corrected claim information and then have to go back and take it out is time consuming if you have multiple claims to get out the door.

Deanna M.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Mercury Medical

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program has made processing claims and posting payments much faster. This has allowed our office to be more productive in completing other task.

Cons:

There is no manual but support is always there to help.

John P.

Verified reviewer

Accounting

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Mercury billing system

I've been using Mercury daily for over 15 years. Very reliable and the staff are the best. Always helpful and handle issues in a very timely maner.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Very easy to learn. All functions are easy to find.

Cons:

I was intimated by all the functions at first

Frank L.

Hospital & Health Care

Used unspecified for unspecified

Review source

Reviewed April 2014

Mercury Medical for Emergency Rooms Clients

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I spent over 18 months looking for the right software for our Medical RCM platform servicing Emergency Rooms, Urgent Care Clinics, and other high-encounter volume clients. Mercury Medical, by CrisSoft, Inc. was our final selection. We are very pleased with the software, as it is very flexible and configurable; it has replaced our previous platform, which was a combination of five separate software products "bolted" together. Mercury has allowed us to reduce our process times by as much as 65% for Claims and Payment posting, and our clients love the customizable performance reports that Mercury provides. Additionally, CrisSoft provides other services that allow us to scale for our clients. For instance, the ability to format and integrate customized HL7 messages allows us to integrate ACO participants and to use our RCM services platform as the backbone for Data Warehousing and Storage, as well as to provide business intelligence and analytics to capture and track the 26 quantifiable performance measurements for Accountable Care Organizations and Population Health Systems.

Cons:

There is very little that we do not like about the software. Their service and support teams are very responsive, and their ability to understand the unique business rules of our Emergency Room clients have been extremely helpful for use to secure new clients.

Silisa K.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Mercury Medical

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and very user friendly. The different colors make it easy to view the payment, any adjustments and patient balances

Cons:

I bill for oncologist so the claim has multiple lines, it would be nice to have feature to correct multiple lines instead of having to update each and every line

Joji V.

Verified reviewer

Computer Networking

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed November 2023

The best