Trail 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Trail

4.9

(7)

Pricing

Starting at £38.00 per month

About Trail

Trail helps hospitality and leisure allows businesses to manage customer check-ins. Users can track guests and offer personalized service accordingly.

Trail supports reservations, table management, automatic check-in, point of sale (POS), stock control, scheduling, marketing and reporting operations. Trail includes an order management system that helps businesses deliver customer service by automating sales and taking orders.

Trail Screenshots

Trail Pricing and Plans

Starting price: £38.00 per month

Free Trial

Free Version

Team

£38.00

usage based, per month

Plan includes:

Mobile & Desktop Optimised
Custom Tasks
Record Logs
Custom Audits
Task History
In-App Support

Standard

£75.00

usage based, per month

Plan includes:

Mobile & Desktop Optimised
Custom Tasks
Record Logs
Custom Audits
Task History
In-App Support
Reporting Dashboards
Task Prioritisation
Custom User Roles
Corrective Actions

Trail Evo

£82.50

usage based, per month

Plan includes:

Mobile & Desktop Optimised
Custom Tasks
Record Logs
Custom Audits
Task History
In-App Support
Reporting Dashboards
Task Prioritisation
Custom User Roles
Corrective Actions

Enterprise

Pricing available upon request

Plan includes:

Mobile & Desktop Optimised
Custom Tasks
Record Logs
Custom Audits
Task History
In-App Support
Reporting Dashboards
Task Prioritisation
Custom User Roles
Corrective Actions

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Trail Features

Popular features found in Restaurant Management
Employee Management
Inventory Management
Kitchen/Menu Management
Online Ordering
Order Entry
Point of Sale (POS)
Real-Time Notifications
Reporting/Analytics
Sales Reports
Wait List Management
More features of Trail
Access Controls/Permissions
Activity Dashboard
AI Copilot
Alerts/Notifications
API
Billing & Invoicing
Customer History
Customizable Reports
Multi-Location
Order Management
Performance Metrics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Stock Management
Third-Party Integrations

Trail Integrations

Microsoft Excel

Epos Now

SafetyCulture

Google Drive

Deputy

Zapier

See all 11 integrations

Trail User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

5.0

Functionality

4.4

Have you used Trail and would like to share your experience with others?

Georgia P.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Amazing features and even better customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Taking our old open and close lists and various forms required by council to online.

Cons:

The generated reports take some time (no more than 30 minutes though) to generate which is a bit annoying.

Reasons for choosing Trail

We compared many programs/apps for taking all our paperwork and procedures digital. The pros list for Trail far outdid its competitors with very little cons. The 30 day free trial meant that we could upload and create the content before implementing and make sure that we get it right before introducing it to the team. The other companies wanted us to pay up front, with many hidden fees and setup costs whereas the Trail team helped us set it up, and optimise the tools from the get go without any credit card details. It was the personalised service the Trail team offered me and answered all my questions super quickly. Getting Trail was one of the best decisions we made. To sum it up - easy, friendly and effective service, has tidied up our office and streamlined our procedures more than we thought imaginable!

Vendor Response

Glad to help!

Replied February 2022

Marcus B.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Great Software, Excellent Support

We have a 5 start score from our EHO. I am very much looking forward to exploring the options that the reporting functions will bring.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used Trail primarily to deal with the transition from a paper system to a digital system and it has worked perfectly, I never have to worry about losing records and most importantly, our EHO is very impressed with it. Trail is very easy to use, it can be customised easily to accommodate those little eccentricates that businesses have, if you are not sure what you need then there are also loads and loads of templates to use. There were a few unique data forms that we use and were not initially available on the Trail library, but the incredibly helpful team built them for us bespoke, and they were in use by our team the very next day. The Trail team are extremely helpful, they are always on hand to provide clear and prompt solutions to any issues I present to them.

Cons:

Any issues that I have had seem to have been promptly sorted by the Trail team.

Reasons for choosing Trail

Trail seemed to be more in tune with our requirements.

Vendor Response

Congrats on the 5 stars!

Replied February 2022

Hugh P.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Trail Review from IP

Very positive, it's a tool we are using more and more with a variety of additional uses such as internal audits and alerts. The Trail team have been great in any support we need, and super responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a great way for task managing a multi-site business, maintaining both consistency in our operation and keeping on top of all our key daily tasks. We can also keep a live track of how each of our sites operate and help out on any issues that occur over the day.

Cons:

It would be great to have the software as an app in time, as its a little clunky to use while out an about on mobile. Better data collection for audits and analytics would be a nice feature.

Vendor Response

Hey Hugh, Thanks for taking the time to give feedback. It's so great to hear you've had such a positive experience with our support team. We hear you on the native app. We've recently added faster photo uploads and full offline functionality to the web app but there are definitely still benefits to an iOS/Android app. We have some more advanced reporting coming your way early next year and then hopefully we can look at native apps. As always, we'll keep you posted. We're delighted to have been part of your growth and look forward to your exciting growth plans for next year and beyond! Thanks, Team Trail

Replied April 2021

Katrin T.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that its simple to use, we rarely provide training to our guys, they just bought into the idea straight away. Easy to chop and change as and when I need to. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it.

Cons:

I honestly don't have anything negative to say. Few tweaks may have needed in the beginning that these were all addressed promptly. Development guys are clearly working very hard to ensure that software is at its best.

Vendor Response

Hey Kat, Thank you for such lovely feedback. I can't believe it's already been 2+ years since we started working together! We are so pleased to be part of the incredible culture you've built at NWTC. We have some exciting developments coming up and as always will be reaching out for your feedback to make sure we are building the right things! Thanks, Team Trail

Replied November 2019

Cally B.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Game Changing Tool and Customer Service is Second to None

The customer service is genuinely second to none. Everyone is so helpful and always willing to try and make things work the way the business needs it to. Help is always accessible - both for technical issues/queries and for practical advise.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and ability to amend and add tasks as and when needed. The versatility of the tasks for different uses is brilliant and being able to manage everything directly from your phone or laptop, rather than large folders of paperwork being reprinted is eco friendly, cost effective and convenient.

Cons:

There are still few outstanding functions that would be really helpful but there is always an open dialogue on this and development is constant.

Reasons for choosing Trail

Very user friendly and accessible.

Vendor Response

Hey Cally, Thank you so much for your kind words and for being an absolute pleasure to work with. We see customer support as one of Trail's core values and so we couldn't be more proud of this review And of course our incredible support team! Thanks, Team Trail

Replied November 2019

Nicole P.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Trail Revolutionised School Kitchens