Desku 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
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User Reviews
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Overview

Desku

4.7

(36)

Pricing

Starting at $19.00 per month

About Desku

Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.

Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.

Desku Screenshots

Desku Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Startup

$19.00

per user, per month

Plan includes:

Ticketing System
AI Powered Shared Inbox
AI Knowledge Base
Eva AI Chatbots
Eva AI CoPilot
Eva AI Team Assist
Saved Replies

Team

$39.00

per user, per month

Plan includes:

Ticketing System
AI Powered Shared Inbox
AI Knowledge Base
Eva AI Chatbots
Eva AI CoPilot
Eva AI Team Assist
Saved Replies
Shopify Integration
WooCommerce Integration
Zapier Integration

Business

$49.00

per user, per month

Plan includes:

Ticketing System
AI Powered Shared Inbox
AI Knowledge Base
Eva AI Chatbots
Eva AI CoPilot
Eva AI Team Assist
Saved Replies
Shopify Integration
WooCommerce Integration
Zapier Integration

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Desku Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Desku
API
Chatbot
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Email Management
Interaction Tracking
Knowledge Base Management
Live Chat
Performance Metrics
Prioritization
Process/Workflow Automation
Real-Time Chat
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management

Desku Integrations

Shopify Plus

Messenger

WooCommerce

Zapier

Instagram

See all 7 integrations

Desku User Reviews

Overall Rating

4.7

Ratings Breakdown

72%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.9

Customer support

4.6

Functionality

4.3

David D.

Verified reviewer

Design

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed March 2022

I am ready to move from the larger, most established and very expensive Help Desk platforms, are u?

I am surprised, in a good way! To be honest I had not considered a HelpDesk solution for my endeavors, just because how expensive a scaling solutions becomes in time, I have done support for many years and have helped in the implementation of most of the systems I have used and know this first hand. DeskU has allowed me to lay out a plan to offer to our customers, sponsors and brand ambassador with a personalized platform. It has also opened the window to even offer HelpDesk services for a limited number of clients as part of our e-commerce solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy of deployment, integration, scalability and access to [SENSITIVE CONTENT] has me convinced this is a great opportunity! Having used Help Desk platforms for my former corporate world jobs makes me certain!

Cons:

While I would not consider it cons, because the platform is in its early stages, they are definitely things to consider before a full switcheroo, not able to introduce approvals or SLA compliance are heavy on the list.

Juan Diego P.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

The best HelpDesk System we have tried

Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its own support service is fast and solves any problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, it provides a cool way to follow your interactions with customers thanks to their main features: the support ticketing system, knowledge base, shared inbox and live chat.

Cons:

Desku is a young and developing product, which means that some bugs may occasionally appear, but they are corrected very quickly.

Reasons for choosing Desku

Lower price and similar features

Reasons for switching to Desku

Price and features included

Anh L.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2022

Promising product but need more polish.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Feature-rich - Deep integration with Woocommerce - Good pricing

Cons:

Cons: - The website loads very slow from our location (Vietnam); on every page - UX is not good - Slower development recently

Reasons for choosing Desku

It is cheaper and has Woocommerce integration

Vendor Response

Thankyou Ahn for recommendation. we are looking forward to update it for sure.

Replied September 2022

Verified

Reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

New Contender in the Customer Support Space

Unifying our customer support channels was a priority for us. Previously we were using 3-4 different apps to accomplish what Desku does. Bringing everything together in Desku has really helped our support team streamline their workflows and decrease our response times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Although Desku is a relatively new product, the team over there appears to be developing the app very quickly with new feature releases almost weekly. They seem to really understand their niche so the features they are releasing are very useful whereas sometimes other software developers focus on features that aren't very relevant for their users. These guys really get it.

Cons:

The app does a lot of things: web chat, knowledge base, ticketing, etc. In the beginning the modules felt a bit disjointed, but over the last few months the UI has been updated several times and it the overall user experience is getting much better.

JaKia G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2022

Thankful To Have Found Desku

I'm thankful to have found Desku when I did. I've been managing my customer support via email and using Trello as a knowledge base. It worked but it's definitely not what I wanted long-term. I transitioned to HelpScout and that was great until my credit card expired while I was in the hospital with covid. I've yet to regain access to all of the data inside of that account so I'm basically starting from what I had in Trello. I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support. The chat bot works just fine. I can't say that I've encountered any problems that I didn't create and even then the support team were quick to reply to me and solve my problem. It was easy to install, really no heavy lifting and the interface is easy to navigate for me. It pretty much has every feature that I need at the moment in a help desk. I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that you have the option to choose what email platform you want to integrate if you don't want to use Desku mail.

Cons:

I really wish that they had more native integrations. I also don't like that thy sidebar is compact. I haven't yet memorized the icons so seeing them without a name beside it makes me think a bit more than I would like but that's super small. I did also have a bit of trouble signing up via appsumo but that was my fault. They solved that really fast.

Reasons for switching to Desku

Lost access to all of the data inside of that account and decided to start fresh with Desku. I also caught an LTD on this software so that factored in a lot lol.

Ramsey S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2022

Desku Is The Best

Overall the best right now for a chat and ticketing system with lots of future updates

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use and the team bringing updates constantly to their current user base.

Cons:

Haven't found anything wrong with the product.

Reasons for switching to Desku

I was going to use them but they dont do nearly as much ad desku

Verified

Reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Fast and easy bot builder.

Simple and straight forward. Easy to build with. UI takes a bit to get used to, but works well after you learn how to click the right place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Recipes are simple and easy to create. There isn't a lot of complicated functionality. Simple bot that gets the job done. Excited that this will integrate directly with Desku helpdesk to create tickets for service work.

Cons:

No advanced bot features for a more complicated workflow. But

Reasons for choosing Desku

I have Desku helpdesk.

Vendor Response

Thankyou

Replied October 2022

Charly W.

Verified reviewer

Online Media

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

5 Stars ⭐ All-in-One Customer Support Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a early Desku adopter, I have seen new features being added to the platform on a regular basis since the begining. The only thing that would be great to be added to the Desku ecosystem to make it the ultimate Customer Support SaaS offering would be an AI for Deskubot, but I'm pretty sure it is somewhere in their features roadmap.

Cons:

Documentation is not always covering all there is to know but the UI is pretty intuitive and getting support is quite fast.

Chirag P.

Verified reviewer

Apparel & Fashion

Self-Employed

Used daily for less than 12 months

Review source

Reviewed September 2022

A toolkit that we business needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A wholesome tool to solve problems for communication and resolution.

Cons:

Personally, a few additions for knowledge base would be appreciated

Verified

Reviewer

Management Consulting

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2022

Desku.io is a clear winner in easy-to-use contact center software. I would highly recommend you at

It is well worth the money for me and should at least make your short list of software to look at for help desk/support needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pros: Easy to use compared to other support platforms Desku Helpdesk app is available on both iPhone and Android Ability to manage multiple inboxes and brand Support via live chat/chatbot, shared tickets, and a knowledge base They have an active Facebook community Attractive Pricing compared to other platforms

Cons:

Cons: Roadmap timeline is a behind Is a bit slow at times (probably growing pains)

Reasons for switching to Desku

Price

Showing 1 - 10 of 36 Reviews

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