Desku 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Desku

4.7

(36)

Pricing

Starting at $19.00 per month

About Desku

Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations.

Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand.

Desku Screenshots

Desku Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Startup

$19.00

per user, per month

Plan includes:

Ticketing System
AI Powered Shared Inbox
AI Knowledge Base
Eva AI Chatbots
Eva AI CoPilot
Eva AI Team Assist
Saved Replies

Team

$39.00

per user, per month

Plan includes:

Ticketing System
AI Powered Shared Inbox
AI Knowledge Base
Eva AI Chatbots
Eva AI CoPilot
Eva AI Team Assist
Saved Replies
Shopify Integration
WooCommerce Integration
Zapier Integration

Business

$49.00

per user, per month

Plan includes:

Ticketing System
AI Powered Shared Inbox
AI Knowledge Base
Eva AI Chatbots
Eva AI CoPilot
Eva AI Team Assist
Saved Replies
Shopify Integration
WooCommerce Integration
Zapier Integration

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Desku Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Desku
API
Chatbot
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Email Management
Interaction Tracking
Knowledge Base Management
Live Chat
Performance Metrics
Prioritization
Process/Workflow Automation
Real-Time Chat
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Ticket Management

Desku Integrations

Shopify Plus

Messenger

WooCommerce

Zapier

Instagram

See all 7 integrations

Desku User Reviews

Overall Rating

4.7

Ratings Breakdown

72%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.9

Customer support

4.6

Functionality

4.3

Erik W.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Pretty well developed new player

Have enjoyed using it. It's a lot cheaper than some of the more established help desk solutions. We are price sensitive so it works for us. And even though it's newer and less expensive, it does some things better than the tool we were using before. Also, I had a couple small issues and got an immediate reply back from the founder.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like the FAQ portal. It looks stunning and is light years beyond the tools we had used before. I also like that it is easy to have multiple agents working together on a ticket. The knowledge management feature (which populates the portal) is also well done. The mobile app is also pretty good.

Cons:

Marking a ticket as spam doesn't delete it or block or delete the sender. This is mildly annoying. Also, as an admin, if I want to view things as another agent, I have to log out and log back in as that agent. There is no easy way to update my admin view as a user.

Reasons for switching to Desku

Helpscout failed to continue to innovate, costs were going up, they started to charge for views or something strange so we said, enough. We found a very good deal and are happy we moved.

Vendor Response

Thankyou Eric

Replied October 2022

Verified

Reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed December 2022

The Ultimate Customer Support Platform

Excellent overall. The support and continues development of the tool keep me hopeful and excited. This is a fantastic alternative to Zendesk, Live chat and Freshdesk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and clear onboarding instructions. The features and price are extremely affordable considering the features and roadmap they are actively developing.

Cons:

Rome wasn't built in one day and Desku won't be either. There are missing integrations and the UI could be improved. But overall the site is beautifully designed and everything works as advertised. It's hard to argue against the overall value proposition. This is where you can maximize your return on this investment.

Reasons for choosing Desku

I believe when compared side by side. Desku.io adds the same functions and capabilities at an affordable price. I truly believe once you make the switch you'll be happy you did. Your customer will be happy for it, and you'll cut operating expenses without losing an excellent customer experience.

Reasons for switching to Desku

The cost and value were of the roof with Desku.io vs Zendesk. A Desku.io is quickly catching up and developing new features and capabilities on a weekly basis.

Johnny R.

Verified reviewer

Consumer Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed June 2022

A solid ticket management system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of setup is great. The support that I did receive was prompt and responsive.

Cons:

Integration with Shopify are lacking for users like me who sell digital products.

Vendor Response

Thankyou Johnny we will surely improve shopify integration in coming months.

Replied October 2022

Verified

Reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Replaced Freshdesk with Desku

Overall, I have great experience with Desku and keep using it for my helpdesk. A lot of new features and UX improvements are coming so it will only get better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate, UI and UX is pretty good, very generous limit for multiple workspaces / brands, great features including chatbot, live chat, knowledge base, shared inbox, social inbox. Compared to other newcomers in the Helpdesk software space like LabiDesk and Thrivedesk, Desku is clearly the winner by miles.

Cons:

Ticketing UI is a bit messy. You can’t minimize or hide your ticket list (the left sidebar) and it takes a lot of screen area. You have widgets in the right sidebar and the text editor is left with small screen area which is quite annoying.

Reasons for choosing Desku

Desku is the most usable platform and has the most complete features compared to LabiDesk and Thrivedesk which in my opinion are not ready for live production environment. Desku is also more affordable than zohodesk

Reasons for switching to Desku

Freshdesk paid plan is too expensive for us and Desku provide better limits and similar features with more affordable pricing.

Jornes S.

Verified reviewer

Design

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

Desku is awesome

I am happy with Desku. Their tool is solid, and the dev is also working hard to improve their tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool is excellent. I like their knowledge base and ticketing system the most.

Cons:

Overall, everything is good. Need to improve the widget design, and add a few more features.

Reasons for choosing Desku

They prepared some documentation and expected me to refer to their documentation. As a result, I felt helpless when I need help.

Reasons for switching to Desku

Because BotgateAI is damn slow. They take forever to bring a minor update. Tired of being with them. And I found Desku. Lucky me.

Vendor Response

Thankyou for amazing review jornes

Replied October 2022

Oliver F.

Verified reviewer

Design

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed September 2022

Awesome and flexible

Desku is a great helpdesk solution. I love the live-chat option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's still in development to implement new feature and increase the usage.

Cons:

I need some time to find some options. But if you know theire structure, the dashbord is very easy to use.

Reasons for choosing Desku

good feeling

Reasons for switching to Desku

Desku has a great solution without a lot of unused features. It's smart and perfect.

Vendor Response

Thankyou Oliver for amazing words

Replied October 2022

Bhavik B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Excellent experience with help desk software

Ratings Breakdown

Ease of use

Functionality

Pros:

Desku is an excellent platform for managing user support. It is easy to navigate, and the user interface (UI) and user experience (UX) are top-notch. The custom domain feature is an absolute game-changer. Furthermore, the organization of tickets and the ability to effortlessly add tags have streamlined our workflow.

Cons:

Overall, everything is good. They are focusing on releasing more functionalities day by day.

Brian G.

Verified reviewer

Media Production

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2022

Desku.io is an amazing helpdesk solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The live chat and ticketing functionality is the main reason I started using DeskU. I have some other helpdesk/live chat solutions and DeskU is really starting to outgrow them in features/functionality. I also love the integrations - Woocommerce is a big part of my businesses so them offering an integration with Woo is huge for me. Looking forward to using the social integrations and really hoping for an EDD (Easy Digital Downloads) integration in the future!

Cons:

Like any new platform, there will be growing pains. DeskU has been buggy from time to time but generally seems to be sorted out quickly.

Reasons for choosing Desku

Price, features

Reasons for switching to Desku

Rake went out of business

Vendor Response

Thankyou for amazing review Brian

Replied October 2022

Alper U.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Made a switch from Crisp

So far so good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is amazing software. Custom domain feature is great. Organization of tickets and ability to add tags is awesome.

Cons:

Notifications need to be improved. Mobile app needs refactoring

Reasons for switching to Desku

Got a good deal

Jim Rune N.

Verified reviewer

Online Media

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Almost the only support tool you need is Desku

It is incredible software, highly recommended!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their was amount of functionalities and the quality of the product makes it a great product!

Cons:

Should integrate natively with Meta (Facebook and Instagram), Linkedin and other social media

Reasons for choosing Desku

Price

Vendor Response

Thankyou Jim It motivates us to move further and faster.

Replied October 2022

Showing 1 - 10 of 36 Reviews

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Desku 2026: Benefits, Features & Pricing

Overview

About Desku

Desku Screenshots

Desku Pricing and Plans

Desku Features

Desku Integrations

Desku User Reviews

Popular Desku Alternatives

Other Top Recommended Help Desk Software

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