Ideagen Healthcare Guardian 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Ideagen Healthcare Guardian

5.0

(11)

Pricing

Pricing available upon request

About Ideagen Healthcare Guardian

Ideagen Healthcare Guardian (formerly Ideagen InPhase) is a cloud-based business management solution that offers enterprise reporting and analytics. It is used by businesses of all sizes across sectors such as finance, housing and health care.

The solution supports integrated report creation, customization and distribution. Personalized homepages are available for different teams, departments and individuals. Users can create ad-hoc queries by applying filters to pre-created reports. Interactive storyboards, categorized contents and infographics are available for sharing information within the organization. Open data portals allow users to share public information such as corporate plans. Ideagen Healthcare Guardian allows users to create management presentations that get updated in real time.

The solution also enables users to extract information from existing data sets to predict trends and future outcomes. It deploys statistical process control for tracking quality specifications.

The solution is available on a monthly subscription basis and support is provided via email, phone and an online ticketing system.

Ideagen Healthcare Guardian Screenshots

Ideagen Healthcare Guardian Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Ideagen Healthcare Guardian Features

Popular features found in Project Management
Billing & Invoicing
Budget Management
Document Management
File Sharing
Gantt/Timeline View
Issue Management
Kanban Board
Milestone Tracking
Multiple Projects
Prioritization
Resource Management
Time & Expense Tracking
More features of Ideagen Healthcare Guardian
Activity Dashboard
Activity/News Feed
Activity Tracking
Ad hoc Reporting
Agile Methodologies
Alerts/Escalation
Alerts/Notifications
Approval Process Control
Asset Tracking
Audit Management
Audit Planning
Audit Trail
Benchmarking
Budgeting/Forecasting
Business Plan Templates
Charting
Collaboration Tools
Compliance Management
Compliance Tracking
Corrective and Preventive Actions (CAPA)
Cost-to-Completion Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Security
Data Visualization
Deadline Management
Document Storage
Drag & Drop
Email Alerts
Email-to-Task Conversion
Environmental Compliance
Event Logs
Financial Analysis
Financial Modeling
Financial Templates
Forecasting
Forms Management
Gamification
Goal Setting/Tracking
Governance
Idea Management
Idea Ranking
Ideation
Incident Management
Inspection Management
Internal Controls Management
Issue Tracking
IT Risk Management
Key Performance Indicators
KPI Monitoring
Mobile Access
Mobile Alerts
Mobile App
Modeling & Simulation
Monitoring
Operational Risk Management
Percent-Complete Tracking
Performance Management
Performance Metrics
Planning Tools
Policy Management
Portfolio Management
Predictive Analytics
Progress Reports
Progress Tracking
Project Accounting
Projections
Project Management
Project Planning
Project Planning/Scheduling
Project Tracking
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Tasks
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Risk Alerts
Risk Analysis
Risk Assessment
Risk Management
Roadmapping
Role-Based Permissions
Safety Incident Management
Scenario Planning
Scorecards
Search/Filter
Spreadsheet View
Status Tracking
Step-by-Step Wizard
Strategic Planning
Sub-Task Management
Surveys & Feedback
Task Board View
Task Editing
Task Import
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Template Management
Testing/QA Management
Third-Party Integrations
Time Tracking
To-Do List
Traditional Methodologies
"What If" Scenarios
Workflow Management

Ideagen Healthcare Guardian User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

5.0

Functionality

4.9

Have you used Ideagen Healthcare Guardian and would like to share your experience with others?

Alex S.

Verified reviewer

Government Administration

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed January 2018

Modern user friendly Performance Management System

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Essentially manages performance, not just monitoring, with clear lines of responsibility and ownership. - Focuses departments on what needs to get done, eliminating unnecessary work through the use of objectives, policies and performance metrics. - Shifts focus from performance as a yearly event to an on-going process. - Contributes looking at the goals and KPIs that will make a real difference. - Provides management an easy to absorb view of the elements that impact performance. - Improves links between internal initiatives and promotes cross-functional working. - Flexibility to customise the system look/feel to suit our needs and corporate branding protocols. - Eas of organization integrations with other data capturing system, which suits either complex or simple combinations. Our core purpose using InPhase is to ensure our services are carrying out their duties which they are employed to do in an effective and satisfactory manner, which is contributing to the overall business objectives. Using InPhase for performance reporting and action planning which with employees across the council, saving us time and money. We have also been able to embed all our performance measures, Service Plans, Audit and Risk actions to capture service delivery requests the `once and use numerous times; reducing duplication and officer time. InPhase support team always has time for the customer. InPhase has proved to be a superb value for money performance management solution.

Cons:

Vendor Response

Amazing thank you for the review Alex!

Replied January 2018

Katie W.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

A powerful, versatile and highly customisable platform.

The experience with Ideagen InPhase (Healthcare Guardian) has been overwhelmingly positive. One of the standout aspects of the system is its remarkable flexibility and the high degree of customisation, which has proven invaluable in adapting the platform to suit the bespoke needs of the organisation. Whether it’s building reports, or tailoring features to specific departmental requirements, the platform has enabled the creation of a system that works to truly support teams’ workflows and organisational objectives. Beyond its adaptability, the system's support for reporting has been particularly notable. The ability to create robust, real-time, reports and dashboards which triangulate data has significantly enhanced the ability to monitor performance and compliance. These features have not only streamlined day-to-day operations but have also help to ensure that the organisation remains aligned with governance standards. Overall, the combination of flexibility, ease of use, and powerful reporting tools has made InPhase (Healthcare Guardian) an indispensable resource and tool for the Trust.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The strength of Ideagen InPhase (Healthcare Guardian) is its platform. This allows it to offer a remarkable level of flexibility and adaptability. The system is powerful and comprehensive, but also highly customisable, meaning it can easily fit a diverse range of organisational needs. The user interface is both clean and visually appealing, making it accessible and intuitive across all devices – whether that is on a computer, tablet, or mobile telephone – and has a clear focus on ease of use for end users. However, it also makes many administrative tasks, such as managing application forms or adding or amending fields, straightforward, helping to streamline daily system operations. Once an administrative user is familiar with the way that the system works, its flexibility is immediately obvious. Given this versatility, pages can be customised and tailored towards an organisation’s bespoke requirements. This can be anything from adding personalised branding or styling, through to deeper features that can expand the system’s abilities. In addition to this, InPhase excels in supporting reporting, providing robust real-time reports, dynamic infographics, and interactive dashboards. These features work to facilitate strategic alignment and the triangulation of data, enhancing decision-making processes at every level whilst supporting governance and compliance requirements.

Cons:

While InPhase offers impressive flexibility and functionality, there are a few areas that could perhaps be enhanced. The front-end is user-friendly and simple to learn, yet administrative tasks may take more of an adjustment period. After gaining this familiarity, the system works well; however, these complexities might pose challenges for individuals with less technical experience.

Reasons for choosing Ideagen Healthcare Guardian

InPhase was chosen primarily due to its greater configurability, customisability, ease of use and the flexibility of its unique platform.

Reasons for switching to Ideagen Healthcare Guardian

The original Datix web solution was becoming outdated and a more advanced, adaptable solution was required.

Helena R.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Improved Communications

Overall good system, improved communication.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support has definitely improved throughout the time we've had with Inphase, a lot of our support tickets are resolved within 1 day, and that is great to ensure the continuity of our support to service users.

Cons:

Communication at the beginning wasn't the best, but as I said before this has greatly improved.

Justice O.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Great Interface and User Friendly.

It is user friendly, great Interface and we were able to migrate all data from our old system to Inphase.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is a great incident reporting system, Brilliant for risk management and superb for doing our H&S Audits.

Cons:

We have been using for almost 2 years now, so far brilliant cant complain as it is way better than the previous DATIX.

Verified

Reviewer

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

User-friendly, customisable and visual performance management software

InPhase BMS has significantly improved our ability to collect, display, analyse and use the data within our organisation. The performance management culture within the organisation is enhanced, as its user-friendly but dynamic nature makes talking about and understanding performance far more engaging and relevant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Excellent training and set-up support - Software is entirely customisable so that it can reflect the branding of the organisation yet provide different reports for different internal customers - Easy to build new reports and maintain the system, eliminating duplication and focusing team resource - Has facilitated much more meaningful, dynamic and focused conversations about performance at every level in the organisation

Cons:

- The possibilities are almost endless, so requests for more reports, more visuals are endless! - It was a big task to get the system from a standing start due to the complex nature of the organisation. It was not difficult and the system can accommodate our needs - but it is time consuming and requires a plan before getting started.

Vendor Response

Thank you for a fabulous review! We're thrilled you love the product as much as we do!

Replied February 2019

Tarekk E.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Inphase, a great in office system

Love it. We are able to track all no future appointment patients in one clean system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Best missed appointment-no show tracking anywhere. (Called black hole).

Cons:

Not an online system. You need a server.

Craig N.

Verified reviewer

Used weekly for more than 2 years

Review source

Reviewed January 2018

Quite simply brilliant

Simply put, our information and performance culture improved dramatically.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One location, one product, one truth. The software allows you collect, capture, cleanse and standardise a wide range of information and data from different sources. The software then provides you the tools to present your findings/performance in a clear and concise format that suits you. These results can also be interrogated by the user. The ability to produce live reports: once a report has been built, you can rely on the report to update itself until you choose to stop it. The product is forever being enhanced features and abilities you didn't even know you needed it, but now can't live without. The Inphase team and family: The team could not be more helpful. The other users of the product seem to always be willing to pass on their knowledge, experience and solutions.

Cons:

As with all new software, this product can be quite daunting when you first learn/use it. The possibilities appear to be endless, especially to those not having to administer the product. The more you produce, the more you will be asked to produce.

Vendor Response

Incredible review Craig! Thank you!

Replied January 2018

Tobin S.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2018

Very well supported software that does everything we need from a performance reporting package

Performance monitoring presented in a variety of ways.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost of the system is reasonable compared to other systems we have used. The options to create your own style of dashboard and other reports is great. The external portal that we are about to launch is an excellent way for us to get key performance measures into the public domain. Upgrades have been adding some features that have raised interesting possibilities within our organisation.

Cons:

Cost of additional individual licences is higher than most other systems we have used. However, I understand a site licence can be purchased if you want to widen the use. We have found that at least one 'expert user' is required in order to use the system effectively.

Vendor Response

Thank you for your review Tobin!

Replied January 2018

Emma C.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Review of InPhase tool

We are using the Inphase tool as a governance framework to provide assurance on a number of different areas: - CQC self assessments and peer and leadership reviews - Compliance against NICE guidance - Procedural document tracking - Inspections - team leader checklist, hand hygiene and meds management - Health and care audit tracker and assurance level The tool has offered us more than we had initially hoped and the scope keeps growing. The benefits of the tool is that it is open and transparent for al staff to view compliance. This allows for easy identification of areas that require improvement that may otherwise be missed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to build in a number of different modules that can support with assurance around governance for our organisation

Cons:

Parts of the system are a little confusing e.g. actions, view dates that seem to change depending on the area of the software you are using

Vendor Response

Hi Emma, Thanks for your amazing review! From what we can see, we believe your page date issue could be down to your page settings that can either take a last saved date or view date. Feel free to reach out to the team and we'll be more than happy to show you how to fix this!

Replied June 2019

Rupesh J.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

New to Inphase

Hi Executives, Thank you for the session yesterday, it was very insightful especially for a new starter as myself. I have an IT background and I have been supporting the Council for the last 4 years in terms of ICT support. This new post has enabled me to learn InPhase and use the powerful tools available within InPhase. I am still learning as it's my first full week, but InPhase is interesting and I cannot wait to learn more from the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used the InPhase Help Centre as I was conducting an import for the first time. Instead of calling InPhase support desk, I used my intuitive and looked at the help centre website, The search engine was fantastic and easy to use, I found what I was looking for within seconds and the guide was spot in which helped my organisation perform the import successfully.

Cons:

I am new to InPhase, therefore I do not have any cons at the moment.

Vendor Response

Massive thank you Rupesh! We're really glad you like the platform and the new support system we've launched!

Replied September 2019

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