Callbox 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Callbox

4.9

(7)

Pricing

Starting at R$34.00 per month

About Callbox

Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools.

Callbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp.

The Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus.

Callbox Screenshots

Callbox Pricing and Plans

Starting price: R$34.00 per month

Free Trial

Free Version

Basic

R$34.00

per user, per month

No plan information available

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Callbox Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Callbox
Active Directory Integration
Activity Dashboard
Activity/News Feed
Activity Tracking
Agent Interface
AI Copilot
Alerts/Escalation
Alerts/Notifications
Analytics
API
Archiving & Retention
Attendance Management
Audio Calls
Audio/Video Conferencing
Auto-Dialer
Automated Responses
Automated Routing
Automatic Call Distribution
Autoresponders
Billing & Invoicing
Blended Call Center
By-Extension Reporting
Calendar Management
Calendar Sync
Callback Scheduling
Call Center Management
Call Disposition
Call Duration
Call List Management
Call Reporting
Call Tracking
Call Transcription
Call Transfer
Call Volume
Campaign Analytics
Campaign Management
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Configurable Workflow
Contract/License Management
Cost Analysis
Customer Communication
Customer Database
Customer History
Customer Support
Customer Surveys
Customizable Caller ID
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Document Management
Document Storage
Drag & Drop
Electronic Faxes
Electronic Hand Raising
Email Templates
Employee Communities
Employee Database
Employee Management
Employee Photos
Employee Scheduling
Employee Time Tracking
Event Calendar
Event Scheduling
Event Triggered Actions
Fax Management
Feedback Management
File Management
File Transfer
For Call Centers
For Cloud Phone Systems
For Sales/Marketing
Fraud Detection
Group Messaging
Help Desk Management
Inbound Call Center
Inbound Reporting
Incident Management
Interaction Tracking
Labor Forecasting
Leave Tracking
Live Chat
Manual Dialer
Meeting Management
@mentions
Microsoft Outlook Integration
Mobile Access
Mobile Alerts
Monitoring
Multi-Campaign
Multi-Channel Communication
Multi-Channel Management
Multi-User Collaboration
Online Time Clock
Outbound Call Center
Outbound Reporting
Performance Management
Prioritization
Private Chat
Proactive Chat
Process/Workflow Automation
Productivity Analysis
Progressive Dialer
Quality Assurance
Quality Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real Time Screen Sharing
Real-Time Updates
Recording
Reminders
Remote Access/Control
Reporting & Statistics
Ring Groups
Role-Based Permissions
Scheduled/Automated Reports
Scheduling
Screen Sharing
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
SIP Trunking
SMS Marketing
SMS Messaging
Social Media Integration
Speech-to-Text Analysis
SSL Security
Support Ticket Management
Surveys & Feedback
Tagging
Task Management
Text to Speech
Third-Party Integrations
Time Off Management
Transcripts/Chat History
Transfers/Routing
Two Way Audio & Video
Two-Way Audio & Video
Unattended Call Management
Unified Communications
Usage Tracking/Analytics
User Management
Video Conferencing
Video Support
Virtual Backgrounds
Virtual Extensions
Virtual Voicemail
Visual Analytics
Voice Mail
VoIP
VoIP Connection
Website Integration
Widgets
Workflow Management

Callbox Integrations

Messenger

Dynamics TMS

Google Voice

Google Workspace

Fleeg

See all 15 integrations

Callbox User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.8

Functionality

4.9

Have you used Callbox and would like to share your experience with others?

Andre G.

Verified reviewer

Construction

501-1000 employees

Used daily for less than 2 years

Reviewed November 2023

Avaliação Callbox

A contratação do Callbox foi importante para a Companhia em diversos aspectos. Além das funcionalidades que não possuíamos no sistema anterior, como integração com o CRM e com o Teams, foi possível reduzirmos os custos de telefonia em mais de 50%. A gestão das linhas telefonicas e dos ramais também ficou mais eficiente. Além disso, a L5 possui uma área de CS que realmente se preocupa com o cliente e que não mede esforços para viabilizar um projeto ou resolver possíveis problemas.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Implantação do sistema na Companhia, que substituiu outra solução de mercado, foi rápida e não causou nenhuma interrupção no serviço de telefonia; - A gestão dos recursos do sistema, através do painel de controle, é eficiente; - O Callbox possui integração com o Teams e com ferramentas de CRM; - As recepcionistas dos stands e escritórios possuem acesso a visualização do uso dos ramais da localidade, o que facilita a transferência de chamadas.

Cons:

Não foram encontrados pontos negativos no uso do Callbox.

Reasons for switching to Callbox

Decidimos fazer a troca devido aos custos elevados com a solução anterior e novas funcionalidades que o Callbox proporciona.

Luciana A.

Verified reviewer

Information Services

201-500 employees

Used daily for less than 2 years

Reviewed November 2023

Avaliação de Usuário

Gosto muito da ferramenta call box.. eh uma ferramenta facil de manusear... Mas acredito que podemos aproximar relacionamento para conhecer as novas funcionalidades e trazer novas experiências para o cliente.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* Relatorios * Monitoramento * intuitivo

Cons:

* Sensibilidade da interna..qq oscilações compromete o desempenho do atendente * A ferramenta nao tem arvores de classificação travada por produto.. isso gera um retrabalho enorme no final do mes pra ajustar Ainda na classificação o % de classificação de chamadas eh baixo.. pois nao eh obrigatório.

Reasons for switching to Callbox

Custo e alto indice de problemas sem atenção do fornecedor Fornecedor hosanna ... na relacao acima nao aparecia

Jefferson V.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 2 years

Reviewed October 2023

Callbox a ferramenta fácil para seu negócio

Em geral, de todas as aexperiências que tive é uma ferramenta que facilida o dia a dia de qualquer tipo de operação, facilidade e acessibilidade em desenvolver e criar conforme ser negócio precisa, caso não tenha a funcionalidade possuimos aberturas para buscar melhorias em conjunto com o time da L5

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Facilidade em configurar e suporte sempre disponível para auxiliar quando necessário.

Cons:

Otimizar layout das telas administrativas/configuração

Djael David B.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Reviewed October 2023

Avaliação Callbox Grupo Bem

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Suporte e facilidade de contato com gerentes para resolver situações criticas

Cons:

Retorno de informações em algumas questões criticas

Vinicius d.

Verified reviewer

Banking

1001-5000 employees

Used daily for more than 2 years

Reviewed September 2023

Avaliação Callbox

Hoje sou responsavel técnico do Software Cloud PBX, faço a administração de 550 ramais administrativos, atuo com esta ferramenta desde 2018.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

O que mais gosto no callbox é a facilidade no uso e administração, busca de relatórios e gravações tudo no mesmo portal, fora as diversas possibilidade de uso de softphone instalado, web, via api Google Workspace, entre outras.

Cons:

Não há nada que eu não goste na aplicação callbox neste momento.

Reasons for choosing Callbox

Custo x Benefício

Valdeilton Q.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Reviewed October 2023

Satisfação Garantida.