Trimble Cityworks 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Trimble Cityworks

4.4

(27)

Pricing

Starting at $1,995.00 one time

About Trimble Cityworks

Trimble Cityworks is a geographic information system (GIS)-centric asset lifecycle management system. It is designed to help local governments, utilities, airports, and public works agencies manage and maintain their infrastructure. The system leverages authoritative GIS data to improve operations from the office to the field, enabling users to better serve their communities.

The platform's enterprise asset management capabilities allow users to inspect, manage, analyze, and score each asset. This supports data-driven decision-making. Trimble Cityworks also streamlines the permitting process by providing digitized workflows for permitting, licensing, and land management. This enables seamless communication with customers and stakeholders. Additionally, the work management features of the system help to streamline maintenance operations and boost efficiency, both in the office and in the field.

Trimble Cityworks is a comprehensive solution that helps organizations plan, build, operate, and maintain their critical infrastructure. By harnessing the power of connected data and integrated workflows, the platform delivers value across the entire asset lifecycle, improving efficiency, p...

Trimble Cityworks Screenshots

Trimble Cityworks Pricing and Plans

Starting price: $1,995.00 one time

Free Trial

Free Version

Basic

$1,995.00

one time

No plan information available

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Trimble Cityworks Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of Trimble Cityworks
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Asset Lifecycle Management
Asset Tracking
Audit Trail
Budgeting/Forecasting
Building Permits
Code Enforcement
Contract/License Management
Customizable Reports
Data Visualization
Equipment Tracking
Fixed Asset Management
For Government
Geographic Maps
Historical Reporting
Inspection Management
Inventory Tracking
Job Management
Maintenance Scheduling
Map Creation
Monitoring
Permit Issuance
Process/Workflow Automation
Real-Time Reporting
Renewal Management
Reporting/Analytics
Reporting & Statistics
Risk Assessment
Scheduling
Self Service Portal
Spatial Analysis
Workflow Management
Work Order Creation
Work Order Management

Trimble Cityworks User Reviews

Overall Rating

4.4

Ratings Breakdown

44%

48%

Secondary Ratings

Ease of Use

4.1

Value for money

4.0

Customer support

4.2

Functionality

4.2

Robert B.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Ultimate Enterprise Application

Long time administrator and user of Cityworks who has watched the evolution of the system over many years. Ease of use and setup is great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cityworks AMS and PLL offers a complete enterprise solution for maintaining a city with asset management and permitting process control all in one place.

Cons:

Not really much. The solution is always evolving to fit user needs and address issues and make enhancements.

Erik D.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

City Works Review

Good so far. Biggest problem is employee buy in.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of communication. Tracking assets, service requests, and work orders.

Cons:

Repsond. Getting used to it after office. Also, it seems like it was pushed out before it was developed enough, to many updates to responds, admin, styles ect...

Reasons for switching to Trimble Cityworks

Needing better application. SAW Grant through MDEQ paid for the upgrade to CityWorks.

David M.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Personal Opinion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Work order creation, management, and asset history.

Cons:

Clunky UI, customizing ability especially in an enterprise environment.

Johnathan G.

Verified reviewer

Utilities

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Daphne Utilities Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

viewing historical trends, asset tracking

Cons:

Implementation was, of course, a long and arduous effort, but it was expected

Reasons for switching to Trimble Cityworks

Lack of functionality on UMS. We were not able to capture asset information like we needed

Tyler K.

Verified reviewer

Utilities

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Cityworks for Utilities

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Robust Asset Management: Efficient tracking and maintenance scheduling reduce downtime and extend asset life. 2. GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making. 3. Customizable and Scalable: Adaptable to the specific needs of utility companies, accommodating growth and complexity. 4. Mobile Accessibility: Field workers can access and update data in real-time, improving communication and data accuracy. 5. Work Order Management: Robust capabilities streamline task creation, tracking, and completion, enhancing workflow efficiency. 6. Regulatory Compliance:Detailed records and reports assist in maintaining compliance with industry regulations.

Cons:

1. Implementation Cost and Time: Significant upfront investment and time required for setup may deter smaller companies. 2. Steep Learning Curve: Extensive features necessitate considerable training, with ongoing sessions possibly required. 3. Customization Complexity: Customizing the software can be complex, potentially needing additional technical expertise. 4. Performance Issues: Some users report performance bottlenecks with larger datasets, impacting efficiency.

Nathan S.

Verified reviewer

Information Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Industry leading software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and clean UX. Seamless integration with Esri.

Cons:

Respond UI moves around a lot when clicking and navigating. Frustrating for my users. PLL is not easy to administer given all of the nuances. Notifications are also tough to manage and limited in their functionality.

Reasons for switching to Trimble Cityworks

Terrible vendor relations and tech support.

Verified

Reviewer

Utilities

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Cityworks - It really works

Overall experience has been great. With how quickly the technological landscape is shifting, Trimble has done very well to keep up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of installation and administration. The technical support and extensive documentation available to help admins and users is pretty awesome. All the partners available are experts and do a very good job.

Cons:

Cityworks has API and webhooks to help connect with other Information Systems but they do not cover all bases and force us to go with custom solutions.

Elayna L.

Verified reviewer

Political Organization

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

A plug for Newedge

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Newedge implemented Cityworks for our loval government and the transition and ease of use has made development in Beaumont, Texas easier than ever. Having contractors able to submit plans for development without having to physically be in Beaumont has development booming.

Cons:

No more office updates, seriously respond is coming and we know but I like office haha.

Michael M.

Verified reviewer

Government Administration

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Great product