Visual-Eyes 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Visual-Eyes

4.0

(15)

Pricing

Starting at $99.00 per month

About Visual-Eyes

Visual-Eyes is an electronic medical record (EMR) management solution that helps Optometry organizations streamline processes related to scheduling, invoicing, dispensing, and more from within a unified platform. It allows staff members to maintain a patient database with information, such as family details, appointments, job orders, invoices, and linked documents.

Visual-Eyes enables medical professionals to utilize the examination module to auto-generate referral letters, import testing results, monitor emerging trends, and manage data entry processes. Supervisors can generate scheduling reports to gain insights into doctors productivity, cancellation rates, bookings, no-shows, patient demographic, and other key metrics.

Visual-Eyes Screenshots

Visual-Eyes Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Basic

$99.00

flat rate, per month

No plan information available

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Visual-Eyes Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of Visual-Eyes
Appointment Management
Charting
Customizable Branding
Customizable Reports
Data Import/Export
Email Reminders
For Optometrists
Insurance Management
Inventory Management
Invoice Management
Order Entry
Patient Records Management
Recall Tracking
Records Management
Reminders
Reporting & Statistics
Scheduling
Self Service Portal
SMS Messaging
Third-Party Integrations

Visual-Eyes User Reviews

Overall Rating

4.0

Ratings Breakdown

40%

47%

13%

Secondary Ratings

Ease of Use

3.9

Value for money

4.6

Customer support

4.3

Functionality

4.2

David W.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

What is your data worth?

Visual Eyes is the most comprehensive optometric management software out there. We have been a client since 1999 and it keeps getting better and better. No software can guarantee 100% up time but Visual Eyes is close and we have never had a data corruption or lost any data. Pricing may appear high but I figure I can replace anything in my office in the event of a catastrophe except my data - that is the most valuable asset we have. Visual Eyes protects that. Visual Eyes is very feature rich and if you are willing to put in the effort to utilize the entire package the rewards are great in terms of saving staff time, marketing, statistical analysis etc. Patient communication tools are great. We have saved lots of money just by making use of the inventory management alone. The software is ever evolving and the tech support is very responsive and run by staff who care about my practice. I would be pleased to help out anyone who is interested in switching to Visual Eyes. This is a major practice decision and you should be thorough in your research. I don't work for this company but I feel like they have been a partner in helping me provide vision care for many years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Visual Eyes is customized for your individual practice.

Cons:

The setup process is not difficult but must be done thoughtfully to maximize efficiency and to maximize the use of your data.

Amy W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

VE Review

Overall experience with visual eyes has been good. I came from using another software program at a previous clinic which was far more complicated and did not have the ability to be customized at all. I have also trained lots of users on VE and find they adapt to the program quickly with very little issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the things I like the most about the VE software is the ability to customize from a clinic level. Whenever I need to alter anything I can do so easily and quickly and have the changes implemented right away.

Cons:

One of the things I like least right now is the rx screen. I find its very cluttered and overwhelming for new users. I do realize that a lot of it is due to the lens ordering system. But I find that there are a lot of unnecessary boxes and it could be cleaned up a bit. I am hoping there will be an option (at some point) of customizing this screen on a clinic level along with the other customization features within the program.

Reasons for switching to Visual-Eyes

Changed to a new clinic that had chosen VE.

Chris C.

Used unspecified for unspecified

Review source

Reviewed June 2015

Avoid this one at all costs. Interface is clunky and difficult to use.

Horrible horrible system to use. It's flakey and bug ridden, overly complicated interface and the most recent update makes it even more needlessly complicated. This program is embarrassing to try to use in front of a client. One of the worst things is how this ridiculous program thinks it's smarter than the person running out when it very obviously isn't. Customer care is there, but the guys are overly taxed and it takes as long as two or three days to have then return a call, though they usually do. The fact that home office is located in Red Deer, Alberta should be your biggest clue that the people creating this Mickey mouse program are rank amateurs. By eye doctors for eye doctors..... No, stick with what you know.

Ratings Breakdown

Ease of use

Customer support

Jeff G.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

Visual Eyes - Optimized for Optometrists

Excellent customer support. Each question/query/feature request is addressed in a timely and very professional manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software functionality is very powerful and many aspects of it are customizable at the practice level. Optometrists all practice differently so being able to tweak the functionality to meet our particular needs is very important to us. They are continually adding new features to the software based on user feedback and industry trends. Over the past few years, their patient communication system and online booking features have evolved such that it is very easy for patients to communicate with our office and book appointments online - they removed the friction found in many other systems and made it super easy for patients.

Cons:

Nothing really. The software is very powerful so there is a bit of a learning curve. However, everything we want it to do, it can.

Reasons for choosing Visual-Eyes

The power of the software, the fact that we did not have to add on other software solutions to get the functionality that we wanted and also the stability of the software. We have had 15 years of uptime with no interruption to date.

amy m.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for more than 2 years

Reviewed October 2019

Happy customer but needs a bit of work

I do like it and it is great to use but I wish yearly or every 6 mths you would do a suggestion that would love to be seen

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am a real supporter of visual eyes...there is so much good in this program and it is only getting better....I really like I really love the fact that if a pt has 2 appointments on that same day the appointment boxes light up...…

Cons:

1. how to do the reports or how to create reports....this could be soooo much better 2. I hate the fact that with blended families people have different names I wish that all the boxes who are assossiated with that FAMILY on that day would light up... 3. the invoice split payments are great however I wish you could print invoices from this screen....I wish you could do this on cash and I wish you could transfer credits to other peoples invoices without crazy amount of steps....

Dawn S.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

FAB Software and Support

We REALLY appreciate the techs on the other end of the phone! From the day we hunkered down over a full weekend with no patients to learn the software to today, we have had great support. I also like that the program is ever-evolving.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use - makes sense. It reminds us when we have left something out or when we need to add something. I also like the updates - no fuss no muss and all through the server.

Cons:

Not being able to see the top of the Rx orders without dragging down the side bar.

Reasons for switching to Visual-Eyes

Our owner doctors wanted something better.

Leslie N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed October 2019

Visual Eyes Software Revies

Our experience has been good. Any questions have been answered

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer support. Was able to get any help I needed at any time.

Cons:

The software is great my only complaint would be that custom reports and mail outs are difficult to perform on my own, Would like to be able to text our patients and was unable to hook up Visual Eyes with the company that wanted to do it for us. "Wish"

Sabrina S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

Sabrina's Review

I have had a very good experience with visual-eyes. The staff are all very friendly and easy to deal with and are always able to solve our problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how user friendly the software and is very easy to train new staff.

Cons:

The look is a bit outdated, there are a few glitches that always seem to be there but the staff is super easy to get a hold of and solve these glitches.

Jennifer S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed October 2019

Optometry office review