ClickHelp 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ClickHelp

4.7

(19)

Pricing

Starting at $185.00 per month

About ClickHelp

ClickHelp is an AI-powered online documentation solution. Tailored for teams of all sizes, it enables seamless collaboration through cloud-based functionality and a user-friendly interface.

With ClickHelp, users can create structured and visually appealing documentation using built-in templates, collaborate with team members in real-time with role-based access controls, publish across multiple channels, including websites and PDFs, ensuring consistent branding and accessibility.
It tracks performance through detailed analytics, allowing you to refine content based on user engagement. ClickHelp integrates with various platforms, supports single-sourcing for content reuse, and offers customization options to meet various business needs.

ClickHelp Screenshots

ClickHelp Pricing and Plans

Starting price: $185.00 per month

Free Trial

Free Version

Starter

$185.00

per month

No plan information available

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ClickHelp Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of ClickHelp
Alerts/Notifications
API
Change Tracking
Content Library
Customizable Branding
Customizable Templates
Documentation Management
Drag & Drop
For the IT sector
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Multi-Language
Process/Workflow Automation
Project Tracking
Reporting/Analytics
Reporting & Statistics
Search/Filter
Security Management
Single Sign On
SSL Security
Templates
Third-Party Integrations
Version Control
Workflow Management

ClickHelp Integrations

Jotform

Microsoft Azure

Zendesk Suite

Salesforce Sales Cloud

LiveChat

Google Analytics 360

See all 11 integrations

ClickHelp User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

5.0

Functionality

4.7

Have you used ClickHelp and would like to share your experience with others?

Karen Z.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed December 2023

Best value, long term solution

They have always been responsive. We had some custom work done and it was delivered on time in and with in budget.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I reviewed 5 platforms, and chose ClickHelp because the features and cost made sense. I doubt we will ever need to move again, based on how powerful their solution is.

Cons:

The company took care if the one complaint I had which had to do with speed. They added servers closer and so we really have no complaints or wishes, at this point.

Reasons for choosing ClickHelp

I wanted to migrate our help guide once and not again for a long time. I wanted a product that would be easy for clients to navigate and search. The solution had to be easy for my staff and colleagues to adopt. ClickHelp checked all the boxes. Great company and great software.

Reasons for switching to ClickHelp

I did NOT switch from anything in the drop down list - please fix this question.

Eric L.

Verified reviewer

Publishing

11-50 employees

Used daily for less than 6 months

Reviewed June 2019

Great Infrastructure

It's been great. From my first communications with representative before purchasing (and then the many many questions I asked that were all responded to within a day or so) to my interaction with the help team, it's been fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

• That this is an SaaS is so convenient for me. I've looked at other authoring tools in the last couple of years, even bought one that ended up sitting on the shelf because of the complexity of getting it off the ground. • Amount of functionality and customizability is fantastic. At first this can be slightly overwhelming; I wanted to get right into the "create my guide" mode, but how my org. is going to use ClickHelp required many hours of thinking, tinkering, and seeing how various projects would publish out to online and how I was going to set that up for the end user. Having all of the settings and ability to mod look and function, etc., has been great. • Customer service and support is stellar. Even when a problem is resolved, the team has written back to me because they're wanting to make sure, first, that it stayed resolved, and second, to ask a few follow-up questions about my incident in order to help them troubleshoot and ensure it doesn't happen to other customers as well.

Cons:

I would like templates that aren't as boxy as the six offered. I've used the templates as a starting point but in the end so heavily modified them that they're not at all what I started with. I would have liked something with an interface that feels more 2019 rather than have a web look/feel that's mid- to late aughts. But I can't have it all.

Reasons for choosing ClickHelp

MadCap is great but our team's too small and resourcing isn't there. The other two are not designed for user guides specifically. There's no doubt about ClickHelp being the superior product here.

Vendor Response

Eric, thank you for your feedback, great to hear you like the product! We'll certainly consider updating our templates in the future. In fact, many of our clients use flexible branding capabilities of ClickHelp to style their portals according to their company style guides so that they match their designs exactly. We even have a gallery demonstrating some of the customized portals here: https://clickhelp.com/portal-gallery/

Replied July 2019

Supriya A.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

One of the best tools for product documentation

A great tool for creating content. ClickHelp also provides a way to create a landing page for your doc sets. If you are planning to move to another Help Authoring tool, do explore ClickHelp.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ClickHelp has provided me with an easy to use tool for creating technical docs, FAQs, help topics, etc. I have been able to use different templates for different deliverables and have been able to increase user readability and retention.

Cons:

I would make the UI more user-friendly and bring in more DITA features such as templates for task, topic, concept, etc.

Vendor Response

Supriya, thank you for your review! We have added your improvement request to our DB, thanks so much for sharing your feedback!

Replied May 2019

Hana H.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 6 months

Reviewed April 2019

Useful tool for basic technical writer documentation

Overall, I have a good experience with ClickHelp despite having to learn a bit about the tool initially before being able to properly use it (which was made easy due to their tutorial videos). Their staff is very friendly, proactive, and efficient in communication, and I was glad that some of the improvements me any my colleagues have suggested were actually implemented in the newest Aurora Polaris release. I am also impressed by their blog full of useful and well-written articles, which have helped me a lot in my career.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- Accessibility: the fact that the tool is online means that it is reachable from any platform no matter where you are, which is a great advantage compared to other offline writing editors. - Structurality: the tool is nicely structural and well arranged - it is always clear where to go/what to click on depending on what the user wants - Plenty of features: the tool itself presents a plethora of features that would be otherwise done by extrenal/3rd party programs - such as editing of inserted images, tables, etc. - Great customer support: quick and helpful in their communication - Plenty of learning materials: even though it might not be clear at the beginning sometimes how to do what exactly there are plenty of learning tutorials which make your work easier and even teach you a few tricks

Cons:

There are some small things that could be improved (such as the size of the actual content writing window, TOC to the content writing table ratio, etc.), however, I would be just nit-picking at this point :). The biggest struggle for me, however, is moving of the Chapters in TOC - one wrong move and everything can go awry :(

Vendor Response

Thank you for the feedback! Please note that you can switch the topic editor to the Full-Screen mode via the F11 shortcut or the "View | Full Screen" button on the Home tab of the editor ribbon. As for your other improvement suggestions, we've registered them in our DB and will consider implementing them. Feel free to contact us if you have more improvement ideas or need help with the product - we treat customer feedback seriously and we're happy to listen.

Replied April 2019

Aryeh S.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Super satisfied

We moved our documentation on-line, including SSO access and a whole lot more. The start-up was great, and the ongoing support stupendous..really!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ClickHelp is very easy to use, and the support is legendary.

Cons:

I don't know HTML. If I had spent a few days learning that first, it would be better. I miss word's "Track Changes" option, though there is a way to see all changes.

Reasons for switching to ClickHelp

We wanted to get on-line, quick. We looked at much larger products, but decided that ClickHelp was the fastest, simplest way. Haven't looked back. There is only one writer at this company.

Vendor Response

Great feedback, thank you so much for your kind words about ClickHelp! We're happy to hear you're super satisfied!

Replied March 2020

Rob C.

Verified reviewer

Retail

201-500 employees

Used daily for less than 12 months

Reviewed November 2018

Best product I found for our needs!

More than satisfied with ClickHelp. It has given me the ability to provide a tool to over 1000 end users that has not existed in the past and that I had been unable to build with other programs.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The software is easy to use for even the most basic author. Many of the features might be considered advanced with other programs but are completely attainable by someone with mid-range technical skill.

Cons:

The "Home" screen has been difficult for me to customize with my own background and buttons. I would like to see a more detailed topic created to help guide through that process.

Vendor Response

Rob, we appreciate your feedback! Note taken about the Home screen customization!

Replied November 2018

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

It's actually enjoyable to work with the ClickHelp product and team

Our training and product documentation was scattered all over our repository. "Where's the latest product guide was a common question. Now we have our documentation readily available for access by both our customers and internal resources; ClickHelp is our "one-stop shop". Being able to set permissions and visibility of publications is another key benefit, as is the ability to continuously improve and re-publish.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ClickHelp product is intuitive and easy to use, yet robust and feature-rich. We're delighted with how fast and accurate the import process is, and with the ease of authoring, reviewing and publishing our documentation. The ClickHelp team has surpassed any expectation I had in terms of professionalism, responsiveness, friendliness, and the prompt delivery of quality support. I highly recommend ClickHelp!

Cons:

We've made a few enhancement requests, but nothing major.

Vendor Response

Thank you for your great feedback! We have passed your comments to the support team, thanks for your kind words. We will keep working to make our product and service even better!

Replied August 2018

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2022

A good documentation tool

Previously 5

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

Clickhelp is excellent for sw documentation. You can create small pieces of content that can be reused. Moreover, it allows you to use variables, this is, words that, depending on your publication requirements, can be translated as different words.

Cons:

The fact of not having isolated categories, more focused to the creation of a knowledge base.

Aleš J.

Paper & Forest Products

10000+ employees

Used daily for less than 6 months

Reviewed November 2018

Fulfills our current needs and prepared for our future needs

I'm a ClickHelp beginner (3 months) but experienced technical documentation writer (15 years). I have my concepts of documentation structure, gathering information, reviewing and publishing process. With some adjustments the ClickHelp meets my requirements.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The single source concept - one database of topics which can be published in various formats, some parts can be tagged not to be published in some output versions. Especially nice tool for creating on-line help. In addition to unlimited formatting options (css) definable in various Styles, there are those smart web objects like drop-down texts, pop-up windows, embedded topics, links to other parts of the book or other files, pictures, videos. I also appreciate the cloud concept - every change can be quickly updated for all readers, authors can login everywhere, no software to be installed, no updates, patch sets, service packs. And of course the mighty user rights configuration - both on the editor/reviewer side and the audience side. Icing on the cake is the reader's feedback - for each topic the authors can see the total number of its readers and number of their thumb ups/downs.

Cons:

Sometimes there are too many user controls and options. Like on ancient Japanese hi-fi, while the user actually needs only the on/off switch and volume knob. And I'm afraid that ClickHelp makes me feel like learning HTML (although I have enough experts all around).

Vendor Response

Ales, thank you for your review and the improvement ideas you submitted to us! Your feedback is much appreciated!

Replied November 2018

Vanessa G.

Used daily for less than 6 months

Review source

Reviewed April 2018

Intuitive product layout that allowed us to hit-the-ground-running & excellent customer support!

You can really hit the ground running with this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having tried out several others, ClickHelp was the most intuitive and easy to use, plus it offers reviewer workflow that many competitors do not. They have several how-to videos but I didn't need many of them because the layout is elegant and easy to figure out. Of course I had a few questions, and our account rep was very responsive and helpful. Likewise I found a few small bugs but support fixed them within days both while we were still in trial and after purchase. Since it's hosted, the fixes were immediately applied to our portal, so no cumbersome installs to get a feature fixed. It was also very easy to import an existing Word doc, maintained styles, auto-separated into the appropriate topics, then re-exported to Word looking very similar to original.

Cons:

Every once in a while it does seem to run a little slow. For example, I may be editing multiple topics, navigating around a lot, and sometimes when I click "Unlock & Edit" on a topic it might hang. I usually have to go back to the dashboard and try again a time or two, and then it keeps working. Also reviewer process is a bit clunky, but otoh, very few competitors even have this feature.

Vendor Response

Vanessa, thank you for your feedback on ClickHelp! We are always doing our best to provide fast and professional assistance. Regarding the Cons you pointed out, we will contact you directly to help you sort things out. Thanks again for the great feedback!

Replied May 2018

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