Raisely 2026: Benefits, Features & Pricing

Of all the donation platforms I've explored and used, Raisely has the most features, the best integrations, the most customisability, the most exciting roadmap, and the best support team. The thing I like most – apart from the fact that it's completely free to use and free to donors – is that you can create almost any kind of fundraising or donation site that you want, complete with custom styling and javascript features.

I honestly cannot think of anything I'd like the platform to feature, apart from zero payment processing fees, but that would inevitably result in platform fees which I prefer to be zero.

In June 2019 we trialled Raisely for our bi-yearly fundraising Appeal. We were so impressed that Raisely ticked all our boxes and more! - It's completely FREE! Such a win as we're a non profit community radio station. - Extensive customisation for features that other platforms would usually charge for under a "pro" membership. If a feature wasn't there or we had questions, the Raisely team would help us achieve it. We were able to have a peer-to-peer sign up option AND donation option + tally on the home page. - High level of support! Huge shoutout to our reps! The chat function was extremely helpful and response time was quick. During the time that we were building our page, Raisely launched an improved version of the platform. The team went above and beyond to move us onto the new version with a theme that best fit our needs. Besides, that their extensive support documents will answer most FAQs! - Visually appealing, user friendly and mobile responsive. This was a big factor in looking for a new platform. Loved that there were so many themes that looked incredible and provided a smooth user experience. - The platform keeps improving and actively seeks feedback. Since using Raisely in June there continues to be improvements made and we are excited to use it again since the updates. - Sms Feature. We trialled this to message fundraisers about important updates during the Appeal

(Not sure if these have been improved since we used it in June 2019) - Insights for the email and SMS feature were limited - could see the no. of messages sent and failed, but not to who i.e. their number or email address. - More customisation of reporting would be fantastic i.e. being able to filter what fields you want. - The Facebook share feature image for fundraisers looked a bit clunky with profile photo and name overlayed on the theme image. Could be improved aesthetically - Page builder didn't allow elements or rows to be easily dragged and moved around the page which was time consuming. - Not being able to customise a stand alone button colour, meant we had to be more thoughtful about planning that our button colours complemented the backgrounds they would be on e.g. on white, on theme colour, on dark etc. This is good because it promotes cohesion, but was also tricky to work with as a first time user.

We’re currently using Raisely as our main donation and fundraising platform. It has been a solid choice in many ways, but there are now key limitations that are affecting operations and donor experience. That said, there are still a number of features and strengths that made it appealing to us originally — and some that still hold up well. Fast setup We can create graphically strong fundraising campaigns quickly and easily, without needing developer time. It’s straightforward to use and visually polished, which means our team can launch campaigns fast with minimal training or fuss. Reliable and stable It’s reliable at processing donations — we haven’t experienced downtime or transaction issues. This matters a lot when running live campaigns or donation pushes. Peer-to-peer fundraising Peer-to-peer campaigns are one of Raisely’s stronger areas. The system makes it easy to create branded, good-looking supporter pages. While there are some notable limitations (like no support for recurring PayPal donations and poor reporting for recurring donors), the framework is solid. I even built a custom widget to get around some of these gaps — and thankfully, Raisely allows for that kind of custom code injection. Decent API access The API is robust and flexible. We’ve used it to integrate data across our systems and automate reporting. While it doesn’t go deep enough on recurring donors (a theme you’ll see in my review), the rest of the API offering is excellent and well-documented. Australian-based support One of the most refreshing aspects of Raisely is their support model — it’s local. Being based in Australia means their team understands our regulatory and operational environment. We’ve had great experiences with fast responses and useful help, without needing to wait two or three days for someone overseas to respond. Thoughtful feature set (pre-2023) It’s clear the platform was originally built with care and insight into what nonprofits need. The documentation is incredibly well-written, the UX is mostly intuitive, and you can tell a lot of effort went into making it a flexible, empowering platform — up until 2023 when it was sold to Keela. Since then, updates have slowed, and a few key features have been neglected or abandoned, but the original build quality still shows.

While the foundation remains strong, there’s a fair few small bugs and inconsistencies in the page-building tools that impact how reliably we can launch or update campaigns. The mini-CRM, while functional for basic use, has significant limitations — particularly when it comes to managing supporter records. For example, it lacks modern search and filtering capabilities; we can’t run queries like “find me records with this name OR that tag, AND this words” and multi-condition searches are simply not supported. This makes day-to-day admin frustrating and forces us to use awkward workarounds just to perform routine tasks. The page building tools and login/management methods for P2P are very very restrictive and force user down a certain path, and after coming from a more open platform like GiveWP (which we moved off because it was so unreliable) we are really restricted in how it worked. No pledge or partial payment tracking There’s no way to handle pledges or scheduled gift commitments. Everything must be a one-off or recurring payment. This creates major issues for structured gifts, sponsorships, or offline donors who want to give in instalments. We track pledges manually outside the platform. The biggest issue, however, is that Raisely still does not support PayPal for recurring donations. That’s a serious blocker. A large portion of long-term sponsors prefer PayPal, not just out of habit but because it avoids issues like expiring credit cards. Some Raisely users that are logo'd on the website are actually using other tools for regular sponsorship's. You can’t get a clear view of who’s giving regularly, what they’re giving, or easily share that data with P2P fundraisers. We had to build our own widget to even make this visible. You cant create a peer and assign a peer owner and say "you need $10k a month" and that then displays on the site. Just donations. Event and gift tracking are basically non-existent Thin support for ticketing, no RSVPs, or managing events in a meaningful way. No proper way to track gifts from offline or third-party sources. You can’t link documents to supporter profiles or store any files — so even basic record-keeping has to happen elsewhere. They have after a long time announced an integration with Keela, which is made by the same company. But again, frustratingly they dont allow users to see or trial the platform. Instead they have a nag on the admin panel asking you to book in a meeting with Keela (Eg, sales presentation) and they dont provide any pricing or other information to consider prior to having that. Keela is an NFP CRM. It also supports Paypal Subscriptions and has more robust CRM/donor management capabilities, so imagine that we are now told that we need to pay even more money to get a feature that should already be in the package we are paying for already (and fees per transaction). When that happens, the first thing anyone does it look at the alternatives, as "if we are being pushed to spend more on another platform, to do what we need, lets look at more than one other platform" If I was Raisely/Keela, I would have simply turned the integration on, got people using it then made it an add on. At a reasonable price. Not a sales meeting. When we looked into it, Keela would have a significant cost for our donorbase (they charge a success tax based on how many subscribers in your donor list). So we have worked around that with Airtable. (Sidenote, one of the biggest detractors in all the approaches of assessing software are companies that will not provide you pricing or trial access without a meeting/sales presentation. That tells you they need to "sell you" on something)

It's fine for ticketing without paying a minimum fee, but you get next to nothing back from them. It's missing the most basic of features you would expect from ticketing - like sending a ticket reminder to customers

Even with all the fees my customers have paid, ALL normal features are locked behind a paywall, even if you've allowed for the ticketing fees/tips to be paid to them. You can't message customers. You can't send ticket reminders. The Stripe integrations are buggy. The reporting has zero information on ticket type vs. donation, just a nameless transaction which makes accounting impossible. There's no real customer support, just a bot who keeps telling you to upgrade, or email the office which doesn't respond in a reasonably manner. There's no chat or phone option if you need support.

-The extensive customization offered in their featured tools. Pretty much anything you want to setup on your page is do-able. And if it's hard for you to do let me show you my other point. -Their customer service. MY GOODNESS. Is it amazing. I felt like I had my own personal waiter serving me at three star Michelin restaurant. Whenever I had trouble they would respond immediately and either give me the answer or do it themselves and fix it for us!!! -To iterate this point further we almost didn't use the platform because they way they charged their platform fee wasn't to our liking. I won't go into the details of what exactly we wanted changed, but when we asked them if this could be fixed they went out of their way to change the way the donation form and everything was set up!!! I have never seen a company go this far and beyond for us. -This is way better than Crowdrise or Classy. Especially for the price you are getting more and then some. -As well the integration is all there for anything from using your own heatmap, google analytics, A/B testing through google optimize, segment, etc. -Also, they have custom javascript available to use and their api documention that is great for a developer like me and the way they have their platform setup is not at all limiting to things I wan't to try and change and work around. -As well, the dashboard, and reports are easy for my team to get. Did I mention how easy it is?!? Most of my team understood how to use this platform qucikl

-Few bugs here and there. But, once we pointed it out to the team they fixed them either the day off or told us that they would be working in a week. -It's not as well known by others! GET THIS OUT TO MORE PEOPLE!

As a small non-profit organization, capacity is our largest limitation. Raisley made launching a fundraising campaign smooth and simple. It allowed us to customize a donation page populated with project information. For someone who isn't well versed in web development, the integration into our own website was simple. From building and updating a campaign page, to accepting donations this was a great platform that saved us time and resources. Raisley was a reliable site that collected donations while internal staff was able to focus on bringing this project to life!

Any issues or questions that came up were quickly answered by the Raisley Team. They were able to help with anything that was brought up in a timely and helpful manner.

Raisely is really user friendly and has a tonne of features that are designed to make for a successful campaign. We ran a global peer to peer campaign so the ability for users to easily select their own currency in the donation form was a huge pro. The platform has its own integrated email marketing system which allows you to send targeted and personalised emails. This has been great as we've been able to send encouragement emails to our participants who are on track to reach their fundraising goal. As well as to participants who might need a little extra nudge. Another pro would be the customisable donation forms that allow users to give regular donations. And the payment processors and other third party platforms like Google Analytics and facebook pixel are super easy to link up. The support team is highly responsive and were able to assist us with any questions we had when it came to setting up our site and running fundraising incentives like matched donations day. They also did some custom work on our site at no charge.

I've encountered a couple bugs while using the platform, however this hasn't been a big issue as they've been quickly addressed by the team.

I have been using Raisely for nearly 4 years and I love how much they have invested in improving the software - particularly the reporting and receipting. I also love integrating Raisely with Salesforce for my customers. I am a partner.

Mobile and Consent to market should be standard fields - not custom fields. A privacy policy template should be provided for small customers who do not understand that it is important to include this at all points where consent is sought. Each campaign template should have Address, Phone Number, Org Email and Privacy Policy as standard fields in the footer.

- Building and running fundraising campaigns, appeals and even building our primary website has been a dream. - Raisely’s builder is similar to Squarespace, in that it may not have the broadest feature set for endless customisation, but what it does offer covers almost all use cases, and does so excellently. - The payment processing is superb and importantly, mobile friendly! - Receipting works quite well too. - The ‘People’ and ‘Profile’ records in the CRM are fully featured and work well. - The tool is constantly being updated and improved!

- The CRM is limited in its ability to target groups of users - segmenting and tagging cannot really be done dynamically, and has prevented us from using Raisely to handle anything more complex than simple transactional emails such as donation receipts. - The Zapier integration is in its infancy and could benefit from a thorough review of use cases.

It was very easy to learn and set up our Raisely account, with integrations and some custom fields. I love how it covers to many use cases - we use it for fundraising campaigns, as a platform for our supporters to do "donate your birthday" style fundraisers, and as an embedded donation form in our non-profit's website. The support we have received is fantastic, and the team are incredibly well connected with their users. The free webinars with Q&A sessions etc are very useful and much appreciated.

Some of the documentation seems to be a little sparse, especially around merge fields, but this is only a minor issue as the fantastic support team are always more than happy to help out with any queries or issues.