Finn AI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Finn AI

4.5

(2)

Pricing

Starting at CA$1,000.00 per month

About Finn AI

Finn AI builds AI-Powered virtual assistants for banks and credit unions to improve their digital customer experience. Finn AI offers a better way to manage data across different channels and departments while refining customer service.

Finn AI's goal is to improve the digital customer experience by using Artificial Intelligence (AI) to automate the routine tasks customers face when working with their financial institutions. The Finn Hub guides customers through their banking journey from the very first question they ask until their banking needs are fulfilled.

Finn AI Screenshots

Finn AI Pricing and Plans

Starting price: CA$1,000.00 per month

Free Trial

Free Version

Basic

CA$1,000.00

per user, per month

No plan information available

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Finn AI Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Finn AI
AI/Machine Learning
API
Chatbot
Code-free Development
Customer Experience Management
Customizable Branding
Intent Recognition
Live Chat
Multi-Language
Natural Language Processing
Performance Metrics
Pre-Configured Bot
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Speech Recognition

Finn AI User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Have you used Finn AI and would like to share your experience with others?

Katie S.

Verified reviewer

Banking

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

ATB and Finn - A wonderful evolution

We aim to solve 2 main business goals with the Finn AI chat bot: 1. Reducing volume of calls to our care center by providing an easy, self serve way for our customers to get information about our products and processes. 2. Providing our customers with service in their channel of choice, specifically digital first. Although the Finn AI chatbot is relatively new at ATB in its current state, we are starting to see positive financial benefits, as well as positive customer feedback about the bot, and we look forward to leveraging it in new ways over the coming years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Finn team is incredibly dedicated, customer focused, and easy to work with. They are always prepared for calls, are transparent when they run into any issues or roadblocks, and are incredibly useful when it comes to solving problems even internally to the bank. Their people are knowledgeable about the technology, and I truly believe they are excellent at prioritizing their product backlog.

Cons:

We would like to be able to integrate our recommendation agent with the Finn offering, as well as "alerts" for when the bot or agent has responded to the user to grab their attention.

Reasons for choosing Finn AI

As an Alberta company, we wanted to support a Western-Canadian vendor. Finn AI was a home-grown start up that we felt aligned with our company values, and would allow us to build our roadmaps side by side. I truly feel we have built such a partnership over the last 2 years that allows us to grow our capabilities together and really tailor the chat bot to our unique needs as a Canadian bank.

Jennifer C.

Verified reviewer

Banking

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Finn AI is working hard to meet our needs

Our relationship with Finn thus far has been a positive one; the collaboration and communication is good. Our project partners are very accessible, actively listen, respond quickly, and return a well- thought out solution when asked for one. They pay close attention to the small needs and details, such as our restriction with Google docs for the project plan, and have been able to quickly pivot with a different solution that meets our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Alexa Voice, content writing structure, user analytics and KPI tools, AI logic and intuition.

Cons:

We are not yet live with the AI enabled chatbot and are in the "crawl" phase. We are looking forward to a successful implementation and launch of the bot in about 45 days.

Showing 1 - 2 of 2 Reviews