MyAlice 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

MyAlice

4.7

(17)

Pricing

Pricing available upon request

About MyAlice

MyAlice is a customer support and sales automation platform designed for growing ecommerce and direct-to-consumer brands. The platform centralizes interactions across multiple messaging channels such as WhatsApp, Instagram, Facebook, Telegram, Line, and Viber. This allows businesses to automate cart recovery, order notifications, and build long-lasting customer relationships.

The platform is designed specifically for ecommerce, integrating seamlessly with Shopify and WooCommerce. It provides a comprehensive conversational suite that enables conversational marketing, commerce, support, and care. Businesses can use MyAlice to deliver personalized messages at key moments throughout the customer journey, with the goal of increasing sales and engagement.

MyAlice Screenshots

MyAlice Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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MyAlice Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of MyAlice
Chatbot
Customer Database
Email Management
Email Templates
Interaction Tracking
Knowledge Base Management
Ticket Management

MyAlice User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

29%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.8

Functionality

4.5

Have you used MyAlice and would like to share your experience with others?

Rocco C.

Verified reviewer

Food & Beverages

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed February 2022

Solid Product!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I rarely do reviews, but I have to say that MyAlice really surprised me :) Compared to other competing tools, MyAlice really has everything you can hope for. It integrates perfectly with my WooCommerce store and at the same time with the social channels I currently use for my store (Facebook and Instagram) I can manage everything from one place and that's great! In addition, my team and I can manage and see the same chats from a single place, a very useful function for live chat on the website, but above all for Whatsapp. Also, even if we are not online, the automated bots respond to customers. Their Roadmap is very promising and even if the product is great right now, it will surely be a market leader if all the features in the roadmap are implemented. The UI is beautiful to look at and use, which makes it great for both me and agencies that want to sell the service to their clients. The product is solid and it works. The team is very attentive and responds quickly to both emails and the Facebook group. They have a solid vision. Highly recommended.

Cons:

MyAlice still has something to add and improve, in my opinion on these points: - Add my various company emails as channels (already on the roadmap) - Make the app completely multilingual, both in the backend and above all in the front end (in the actual chat) - Also add a desktop app beyond the browser version - have all the functions of the desktop version in the mobile app, so that you can also use only the one on the go. - To be able to program the messages to be sent - Abandoned cart recovery function, both by chat and by email. - The chat should be able to collect contact details, such as name, surname, email and telephone. Luckily the Team has already ensured that these points are on the roadmap, so they will definitely be implemented in the coming months of this year!

Vendor Response

Thank you so much Rocco! Glad you're loving our platform. Please stay tuned for more amazing features scheduled in our roadmap!

Replied March 2022

Verified

Reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Good value multi-channel support solution

Very good. It's good value compared to the extablished players and works as well, with (most of) the bells and whistles. Support is good too

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It makes it easy to manage customer queries team and we can manage and view the same chats from one centralised location, instead of 10 difference places as we had to before. BEing able to see customer order history in shopify is great

Cons:

There's a bit of a learning curve, the UI could be improved a bit. That's all I can say though

Reasons for choosing MyAlice

Gorgias is great but it's just too expensive. MyAlice is much better value for money.

Hermes L.

Verified reviewer

Restaurants

11-50 employees

Used daily for free trial

Review source

Reviewed March 2022

Clean and Neat UI but...

Nice App but, do have a bit learning curve.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the clean and neat interface of MyAlice. You can find what you are looking for very easily. The system responses are very quick and very customizable. Integrations are also very easy, just like a plug and use solution for the integration part.

Cons:

But... For setting up the chat flows or sequences, you need to spend some good time on it. Honestly, I'd like to have some generic flows built-in and just need to modify a bit then ready to go. From what I have learned so far, I need to build up everything on my own. Hope to see some short tutorial videos inside the chat builder.

Kanpong T.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

MyAlice with Very Promising Future for E-Commerce Sales and Support

We have searched for an omnichannel software that can integrate with LINE OA which is a WhatsApp-like chat application used in South East Asia. We have tried a few local one in Thailand, including some international ones (both established and newer ones). Some we did try out and did not continue using them either because of the prices, software’s speeds or barriers on basic functions (e.g. could not successfully integrate with LINE OA or slow). After testing out MyAlice, we decided to stick with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) The UX and UI are clean, and easy to navigate. My team can easily learn to use myalice’s basic function without a headache. 2) MyAlice can be accessed from a web browser as well as a mobile app which is important, especially for our team to respond to inquiries at anytime, and the speed load is good. 3) The comprehensive functions that serve our needs in addition to LINE OA integration include: a) The analytics and report on report menus which provide comprehensive data which can be used fro analytics, and b) chat assignment & internal note for internal collaboration, and woo commerce integration with product recommendation & check out from MyAlice. P.S. our sale admin can covert sales easier through product recommendation function, and create a new order right from the software.

Cons:

MyAlice still lacks some of the functions which we would like to have which I have seen the feature requested added on their Roadmap. These include shared email inbox, and the knowledge base. The ability to reopen the closed ticket is important as well, and I believe the team is working on it. Also, I wish that the notes taken on chat with each customer can be recorded and viewed from the right side menu of the chat, and in the details of the customer(s) in the customer menu.

Reasons for switching to MyAlice

pricing, and myalice offer

Vendor Response

Thank you so much for the review. We're glad to know you have found our Line integration helpful and it is helping your business grow. About the new features, we hope you stay with us till features like email integration and knowledge base come to MyAlice. We're already working on it and should be live very soon! Wishing you all the best and thank you so much for using MyAlice!

Replied March 2022

Sajwal P.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Overall a very decent software with fast paced development

Overall a very good experience. It can be better, but the [SENSITIVE CONTENT] are working on making it better day and night and they are very responsive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After trying out a few similar solutions, I have to say the best part about MyAlice is that it comes with a bot builder tool, which allows you to build your own chatbot for your ecommerce business. This is just a cherry on top of the cake that is already filled with features such as allowing you to create a custom help desk, being able to set up multi-channel messaging, looking at customer data from all channels in one place, and more. I also like how the founders are responsive and get back to you on any issues you might have.

Cons:

There are still some minor bugs in the platform, I could also use a GMB chatbot which they do not have yet.

Reasons for switching to MyAlice

More channels offered.

Vendor Response

Thank you so much for your review! We're excited to hear that you are enjoying the chatbot builder segment of the solution. And about the Google My Business integration, we'll definitely integrate it in near future. Please stay tuned and keep using MyAlice!

Replied March 2022

Victor L.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Good tool for customer support for an online store

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MyAlice is a good customer support tool, and I like it how easy it is to talk with customers. I like the omni channel support and can connect my all major social media channels like whatsapp, FB messenger, instagram, telegram and also can chat my website visitors. The fun part is, can see the customers' orders right inside the dashboard and can I can handle their queries faster. I can also create new orders and can send payment links right from the dashboard to the customers. It saves a lot of time and makes the process simple and faster.

Cons:

I would like to see more integrations like with other e-commerce tools and chat applications like wechat, etc. Overall it is a great tool and team is working and dedicated to make this tool even better.

Verified

Reviewer

Transportation/ Trucking/ Railroad

Self-Employed

Used weekly for free trial

Review source

Reviewed February 2022

Tawk.to Alternative but Ecommerce Focused + Chatbot

MyAlice is affordable and has a lot of great integrations that help me manage my orders and conversations across multiple channels. I am able to connect with my customers better than ever before and I love that I am able to keep my team informed of every interaction that I am having with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MyAlice helps me manage my orders, respond to customer inquiries, and personalize conversations with my customers. I love using MyAlice for two reasons. One, it provides a centralized platform for my ecommerce needs. Two, the customer service is great. The reps are super helpful and knowledgeable and they always get back to me in a timely manner. I love the way the platform is set up. It is very easy to navigate and I love that I am able to set up my own customer service monitoring tools.

Cons:

I tried integrating myalice with my Brizy cloud website but I can't seem to get it working. I would love to also see a template for sequence/workflows to make it easier for users to setup depending on their usecase.

Vendor Response

Thank you for this great review. It is exciting to see you are finding value in our solution. Also, thank you so much for suggestion about template work flow. We will definitely work on it in near future.

Replied March 2022

Jorge Ricardo V.

Verified reviewer

Food Production

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Sell in all social networks with the help of AI and automted bots

it saves me a lot of space in my mobile and it allows me to have the big picture inside one place

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Connects with woocommerce and shopify, you can create customers journey with automated answers to give an excellent customer service to clients

Cons:

My only con at the moment is that is missing the feature to give to the customer the option to open my woocomerce catalog without human intervention from within any social network chat, but they are working on that! so my clients will see my products and place orders automatically from any social network without any human intervention, thanks to the bot!!

Reasons for switching to MyAlice

is automated, helps me to place order faster and looks very professional

Vikas P.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

The helpdesk software I have been waiting for...

The experience is great, I would refer this product to all the beginner e-commerce store owners.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been waiting for a help desk management tool that is fresh and dedicated to e-commerce. The best part of this tool is it connects to all channels and helps with all customer details.

Cons:

Sometimes it lags the conversation but thats just a glitch.

Reasons for choosing MyAlice

Kibo did not launch and freshdesk is costly...

Shlomo Z.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

MyAlice is Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’m a big fan of the team. They take feedback very seriously & listen to their users. This is one of my favorite things about MyAlice.

Cons:

The Ticketing system can use some more small features. Although they already have great features & they are constantly improving the system every day.

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