Mteja 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Mteja

4.8

(35)

Pricing

Pricing available upon request

About Mteja

Mteja is a cloud-based customer engagement platform that integrates multiple communication channels into one system. It serves businesses in industries such as human resources, agriculture, transport and logistics, non-profit organizations, fintech and edtech across Africa. Mteja enhances customer service operations through multichannel engagement.

The platform includes a web-based call center with IVR functionality, a team inbox for consolidating messages and customizable chatbots for automating customer interactions. It offers campaign management tools for sending bulk messages, a visual USSD application builder and a ticketing system for tracking customer issues. Businesses can engage with customers via calls, SMS, WhatsApp and USSD from a single interface.

Mteja allows organizations to build detailed customer profiles, providing insights into preferences, behaviors, and interaction history. It includes tools for measuring customer satisfaction, such as NPS, CSAT and sentiment analysis, to monitor experiences in real-time. These insights help businesses identify opportunities for personalized engagement strategies.

Mteja Screenshots

Mteja Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Mteja Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Mteja
API
Campaign Management
CRM
Sentiment Analysis

Mteja User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.7

Functionality

4.8

Have you used Mteja and would like to share your experience with others?

Ramya S.

Verified reviewer

Management Consulting

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

Mteja Review - Master of Customer/Audience Engagement

overall my experience with Mteja is decent. It is easy to use and pricing also affordable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mteja enhances the Customer Engagement with multiple channels of communication. This unified communication platform dashboard provides good insights and analytics about the customer complaints and feedbacks.

Cons:

Mteja has no downsides according to my experience with this application.

jamil w.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 12 months

Reviewed March 2024

A good tool to connect with customers.

Overall, the experience is good and it's amazing tool to connect with customer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mostly the survey and loyalty programs are very nice to connect and conversation with clients and customers. live chats are also I like it.

Cons:

pricing can me more better. UI is not beginner friendly.

Keerthana rai b.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Good dias to interact with customers

Overall experience with Mteja is great , I would say that kindly utilise this application which is very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mteja is a flexible platform to have a good communication with the customer as customer will be the main focus in this software .

Cons:

Most likely feature about Mteja is it gives an best opportunity to interact with the customer in a professional manner .

Piyush K.

Verified reviewer

Internet

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2023

One place for all customer related information

Overall experience has been great and really enjoy working with this.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked this as this has helped me greatly. You can store everything related to customers in this and individuals can add on their own if something comes up to add to their information. It is easy to use. and really easy to operate.

Cons:

really there is nothing to dislike in this. It works more than fine and it really is easy to use.

Raymond P.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 12 months

Reviewed November 2023

better communication with customers

this software is the best one can use for cloud calls and i would highly recommend it to any one who would love to make many calla and communicate with a bigger number of people at a less cost

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it has a an intuitive user interface which is easy to navigate ,has various various features like SMS broadcasts which have enabled us reach out to our customers at scale via outband SMS and comprehensive analytics on delivery and reach of the message, allows interact with customers in one place since it even it supports calls on cloud

Cons:

i have not found any problems using this software for the time i have used it,it has amazing features

Herbert L.

Verified reviewer

Media Production

11-50 employees

Used daily for less than 12 months

Reviewed November 2023

Customer centric platform

it is a good software for customer engagement with less efforts and easy to use with best customer interactions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

this software enables us interact with our customers easily, has advanced management tools that enable us effeciently manage customer interactions across all our company channels all in one place with collaborative inboxes, automatic workflows and advance reporting features with the best intergrations

Cons:

it is expensive to purchase incase one wants the business which is $50 per month and only has a maximum of 10 users, which does not favour us

Mugisa E.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Reviewed September 2023

Home of communication

Mteja unifies conversations from different channels with a customer, and provides a single customer view that allows you to track how a customer conversation evolves. Conversational markers like tags and notes allow users to provide additional context to conversations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mteja has enabled my medical business to easily structure and automate meaningful customer interactions on channels like SMS, Calls, USSD and WhatsApp.Mteja is easy to use

Cons:

It is easy to use and user friendly therefore no errors

oriokot i.

Verified reviewer

Accounting

11-50 employees

Used daily for less than 12 months

Reviewed November 2023

easy to integrate with other software

mteja provides the best calling solutions and i wold highlt recommend it for any one who needs cloud calling system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

i love this software because it has powerful and flexible APIs, contact APIs enable us synchronize all our customer contact data among our communication tools, chanel APIs help to set up callback triggers whenever we need specific interaction with our clients , and reach out to all customers from one place. this helps us improve on our relationship and improved communication with customers

Cons:

mteja is some times slow when the internet connection is not good

adrine t.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Reviewed November 2023

calling software

best cloud calling software for the best customer care

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the cloud hosted call recording features enables us record our calls with our customers, which helps us to improve on our customer service delivery , quality assurance and legal compliance. also helps us capture forgotten and missed details by reproducing the conversation. this has enables to offer the best customer care services to our clients

Cons:

it is expensive and hard to use , one needs some IT knowledge to operate the software

Goldin A.

Verified reviewer

Retail

51-200 employees

Used daily for less than 6 months

Reviewed November 2023

customer engagement software

helps us manage our calls in one place and enables us communicate effectively with our customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy deployment, it an online cloud solution that is easily deployed with convetional call infrastructure, with less maintainance costs since the sitee just needs to be installed' Automatic call management enables to make calls with our customers with ease, supports call recording which helps us keep evidence like payments agreements and essential information from our clients and also helps us check the quality of service to our customer and easily intergartes with other software

Cons:

the mteja customer support team takes long to respond to inquiries incase i need technical support from them which slows down our services

Showing 1 - 10 of 35 Reviews

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