Mteja 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Mteja

4.8

(35)

Pricing

Pricing available upon request

About Mteja

Mteja is a cloud-based customer engagement platform that integrates multiple communication channels into one system. It serves businesses in industries such as human resources, agriculture, transport and logistics, non-profit organizations, fintech and edtech across Africa. Mteja enhances customer service operations through multichannel engagement.

The platform includes a web-based call center with IVR functionality, a team inbox for consolidating messages and customizable chatbots for automating customer interactions. It offers campaign management tools for sending bulk messages, a visual USSD application builder and a ticketing system for tracking customer issues. Businesses can engage with customers via calls, SMS, WhatsApp and USSD from a single interface.

Mteja allows organizations to build detailed customer profiles, providing insights into preferences, behaviors, and interaction history. It includes tools for measuring customer satisfaction, such as NPS, CSAT and sentiment analysis, to monitor experiences in real-time. These insights help businesses identify opportunities for personalized engagement strategies.

Mteja Screenshots

Mteja Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Mteja Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Mteja
API
Campaign Management
CRM
Sentiment Analysis

Mteja User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.7

Functionality

4.8

Have you used Mteja and would like to share your experience with others?

Ankit P.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Fantastic for Customer communication

If we talk about overall experience , mine is perfect .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many features in Mteja which attracts us like its helpful to track customer conversation conversation o n multiple channel's . It's really easy to use and user friendly .there is a feature of automation which I like the most .

Cons:

There is nothing bad about Mteja , it's an perfect software and I trust there it will be most likely software in future because it's rapidly growing.

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

Great software for the reaching customer

It's great experience with Mteja, easy to maintain details, making pipeline for the comming event and easy to integrate with all features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's trusted and incredible software, easy to Store information and details of customer multiple features allowed you use.

Cons:

Nothing much difficult with Mteja, good to use and understand

masakala c.

Verified reviewer

Building Materials

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

user friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

expensive and hard to use or new clients hence costly

Cons:

support doesnot respond to clients on the free mode

Verified

Reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

Why I suggest Mteja

As per my overall experience it is one of the best for professional use and easy for beginners to understand

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As per my personal experience and my colleagues experience Mteja enhances the customer engagement with multiple channels and helps in track the activities. Comparing the othere software it is one of the best to consider

Cons:

Tracking can be made with few extra features and some downloading and data sharing options can be added.

John M.

Verified reviewer

Environmental Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

MTEJA Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer management and customer history

Cons:

Nothing worth mentioning. I believe more could get done but the app has no issues for now

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed October 2023

Mteja - An Interesting Self-Published Novel

Overall, A well-written and interesting book, Mteja examines difficult social and political themes. It is understandable why this book is one of my favorites.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The characters have depth and are likable. Both [sensitive content hidden] and [sensitive content hidden] are complicated and compelling characters, and the reader is deeply invested in their fates.The book offers a window into the African drug trafficking industry. The intricate social and economic aspects that contribute to the issue are well-explained by [sensitive content hidden].

Cons:

I found some of the books are distressing due to the depictions of violence and drug use.The book's conclusion is not entirely clear. The book's ending may not please since it raises too many more questions than it answers.

Mugdha S.

Verified reviewer

Computer Software

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

Mteja reviews

I can track how a customer conversation flows and evolved through mteja.It is best saas product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very user friendly and very easy to use..

Cons:

All the features are good and I don't see any negative points

Verified

Reviewer

Computer Software

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed November 2023

Why you should use Mteja

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interaction with customers become easy and more productive by using Mteja. It make easy to manage customer engagment and help to track all activities going on. It is simple and easy to use and also integration part is simple and has lot of feature to use. It is good and better than other similar products in market.

Cons:

Overall product is good , but one can add more features in tracking and provide some feature for data sharing and downloading

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

"Communication Center for the customer"

Overall it's good experience with Mteja, we can easy get details and communicate with clients, my team can easy connect with project manager and clients, it's calling feature is also good, we are love to use it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mteja is good tool to communicate with ongoing clients, we can easily connect with them, can track them, team can easy connected, it's easy to use and lot's of feature that can help in business

Cons:

it's good tool, nothing for disliking for Mteja now.

Asmita S.

Verified reviewer

Leisure, Travel & Tourism

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2023

platform for connections

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It helps or offers a variety of features that give you the solution or the way to engage the customer such as live chats, surveys, workshops and loyalty programs.

Cons:

If I talk about the usage, then it will be difficult for the users at some point of time, as it is a little challenging to search for the exact features that you actually need.

Showing 1 - 10 of 35 Reviews

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