Jelly 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Jelly

5.0

(1)

Pricing

Starting at $29.00 per month

About Jelly

Jelly is a web-based shared inbox designed specifically for small teams with shared email addresses. With Jelly, each team member has their own login, allowing them to take ownership of emails and ensuring everyone can see who is handling what at a glance.

The platform also enables private, behind-the-scenes discussions within the team on every email, facilitating collaboration and allowing members to ask questions before responding. Jelly's notification system and activity log help the team stay on top of all communications, preventing important conversations from getting lost in someone else's inbox.

Jelly Screenshots

Jelly Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Jelly

$29.00

flat rate, per month

Plan includes:

Unlimited team members
Unlimited conversations
Up to 3 shared email addresses
Real human support

Royal Jelly

$69.00

flat rate, per month

Plan includes:

Unlimited team members
Unlimited conversations
Unlimited shared email addresses
Real human support
Slack integration

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Jelly Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Jelly
Collaboration Tools
Email Tracking
Inbox Management
Response Management
Support Ticket Management
Tagging
Workflow Management

Jelly User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Jelly and would like to share your experience with others?

Murray S.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

A simple, affordable shared inbox for teams. Perfect.

Jelly has been great, we love working with a small company with real human support. It's the shared inbox software we always hoped for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Jelly is a simple and affordable shared inbox for teams that just need to share email addresses, without any of the complication or expense of bigger, more expensive products like ZenDesk. Jelly makes it easy to share responsibility for handling conversations our users start, and initiating new conversations. Any one of us can jump in and even take the lead on conversations after they've stated. It makes it trivial to see the whole conversation history. Flat-rate pricing really helps us; per-seat pricing penalises us every time a new volunteer wants to help out.

Cons:

It'd be good to have more collaboration features -- seeing who has read what, collaborating on drafts. I've spoken to the team though, and these are coming soon.

Reasons for choosing Jelly

All of these are way too expensive and do far more than we need. We don't like forcing all conversations to be "tickets"; these are just people asking questions, and we often need to start conversations too, it's not just about reacting to support requests. Per-seat pricing makes us wary every time a new user needs to access the software, and yet the software only works well when everyone in the group can use it. Jelly's flat rate is way better for us.

Showing 1 - 1 of 1 Reviews