DialLink 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DialLink

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Pricing

Starting at $15.00 per month

About DialLink

DialLink is a business phone system built specifically for SMBs and startups. It brings calling, messaging, and AI voice agents together in one platform.

Make and receive calls, send SMS, and manage WhatsApp for Business from one centralized workspace. Each contact has a unified thread displaying their complete communication history: calls, texts, and voicemails, so you never lose context.

Сollaborate within the same thread by tagging colleagues, adding private notes, and coordinating follow-ups without switching between apps or platforms.

Never miss an important call again. DialLink's built-in AI voice agents answer calls 24/7, take messages, and even schedule appointments automatically. The AI generates accurate call transcriptions, summaries, and action items after each conversation, while also suggesting contextually relevant message replies to help your team respond faster.

Designed for today's mobile and distributed teams, DialLink fully supports remote, hybrid, and in-office work environments with complete BYOD (bring your own device) compatibility. Whether using a smartphone, desktop, or desk phone, your team stays connected and productive on any device, from anywh...

DialLink Screenshots

DialLink Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Essential

$15.00

per user, per month

Plan includes:

Unlimited calling & messaging (US & Canada)*
Porting of phone numbers from other carriers
High-definition (HD) voice
Contact management (contact sharing & syncing)
Call recording
Call forwarding
Voicemail & Voicemail transcription
Ring groups
Parallel calls
Call history

Professional

$25.00

per user, per month

Plan includes:

All Essentials features, plus...
Contact enrichment
Warm transfers
Multi-level IVR menus
Group calling
Call holding
Call queues
On-duty status for operators
Alerts for no on-duty operators
Caller overflow handling

Enterprise

Pricing available upon request

Plan includes:

All Professional features, plus...
Unlimited AI voice agents
RCS messaging
Service level agreement (SLA)
HIPAA/BAA compliance (as per request)
SOC 2 reporting (as per request)
Automated callback

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DialLink Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of DialLink
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Automated Routing
Automatic Call Distribution
Automatic Transcription
Callback Scheduling
Call Center Management
Call Conferencing
Caller ID
Call List Management
Call Queues
Call Reporting
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Chatbot
Chat/Messaging
Code-free Development
Communication Management
Contact Database
Contact Management
CRM
Customer Database
Customizable Caller ID
Inbound Call Center
Intent Recognition
IVR
Knowledge Base Management
Lead Capture
Lead Qualification
Monitoring
Multi-Channel Communication
Multi-Language
Natural Language Processing
Notes Management
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting & Statistics
Sentiment Analysis
SMS Messaging
Speech Recognition
Speech Synthesis
Tagging
Third-Party Integrations
Voice Mail