Shared Inbox by Canary 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Shared Inbox by Canary

5.0

(1)

Pricing

Starting at $10.00 per month

About Shared Inbox by Canary

Shared Inbox by Canary is an AI-enabled email management system designed to organize team emails into a streamlined workflow. It is suitable for email-focused teams across industries such as eCommerce, hospitality, SaaS support, education, legal services, real estate, and nonprofits. The platform provides tools to bring structure and clarity to communication processes.

The system includes email routing that assigns messages to team members based on relevance, reducing delays during busy periods. AI technology generates draft responses informed by previous communications, helping teams save time while maintaining a personalized approach. Features such as status tracking and ownership indicators offer visibility into message handling responsibilities. Shared Inbox centralizes multiple email accounts from providers such as Gmail, Microsoft 365, and IMAP services into a single interface.

The platform includes a chatbot that operates continuously to address repetitive questions and direct complex inquiries to the appropriate team member with relevant context. Incoming messages are automatically categorized by issue type, duplicate threads are merged, and workflows are organized. Repor...

Shared Inbox by Canary Screenshots

Shared Inbox by Canary Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Starter plan

$10.00

per user, per month

Plan includes:

AI Chatbot
Shared Inbox
Internal Chat & Mentions
Built-In Helpdesk
Ticket Status & Assignment
Shared Templates

Business plan

$20.00

per user, per month

Plan includes:

AI Agent Assistance
AI Issue Analyzer
Integrations (Lite)
Analytics (Lite)
CSAT

Scale plan

$30.00

per user, per month

Plan includes:

API Access
SSO & Directory Sync
Integrations (Advanced)
Analytics (Advanced)

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Shared Inbox by Canary Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Shared Inbox by Canary
Access Controls/Permissions
Activity Dashboard
Chat/Messaging
Collaboration Tools
Customizable Templates
Email Templates
Inbox Management
Mobile App
Multiple User Accounts
Prioritization
Process/Workflow Automation
Real-Time Analytics
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Response Management
Routing
Support Ticket Management
Tagging
Third-Party Integrations

Shared Inbox by Canary Integrations

Gmail

Yahoo Mail

iCloud

Zoho Mail

Shared Inbox by Canary User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used Shared Inbox by Canary and would like to share your experience with others?

Tan A.

Verified reviewer

Education Management

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed September 2025

Great experience for people that have to manage several emails at a time

We used to only use gmail and whatsapp and all the infomration got mixed or was hard to find. I had to open different emails and it was a nightmare.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really appreciate the fact you can comment over emails with your team without having to type a new email and have everything all over the place. The tasks, the zoom and google calendar APIs are great. The smart notifications are wonderful. The access to a single email from different team members and aldo different emails for just one person. Very well integrated.

Cons:

On this new update I find it harder to search for certain emails, sometimes the archive emails are not so easy to access. The searcher could have some improvement. Also I miss the discussions and assign to me folders

Showing 1 - 1 of 1 Reviews