Helio 2026: Benefits, Features & Pricing

Helio is a patient engagement platform that combines phone, text, email, chat, forms, and task management into one system for healthcare clinics. It is designed to help medical practices streamline communication and operational workflows.

The platform includes tools such as voice queuing with call recording, two-way SMS messaging, team-level email inboxes, web chat with AI chatbots, and customizable web forms. Its ticketing feature helps businesses automate ticket creation, prioritize tasks, and centralize access to patient information. It operates on a HIPAA-compliant system with secure two-way EMR integration, ensuring patient data remains protected while allowing staff to access relevant medical details.

AI-based automation addresses common patient requests, reducing staff workload and providing 24/7 self-service options. Team collaboration tools support workflow efficiency and staff coordination. Real-time analytics dashboards display performance metrics and key indicators, helping clinic managers monitor operations. The platform is designed to help clinics manage scheduling, reduce no-shows, and maintain patient care standards while minimizing administrative challenges.