Infor HMS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Infor HMS

3.3

(6)

Pricing

Starting at $15.00 per month

About Infor HMS

Infor Hospitality Management Solution (HMS) is a cloud-based property management solution (PMS) adaptive to meet today’s and tomorrow’s hospitality challenges. Infor HMS is used to manage a wide range of properties, and is recommended particularly for hotel chains, resorts, cruise lines, casinos, campgrounds, and government lodges. The system offers integrated hospitality management applications including front desk and property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence, analytics, and maintenance management. It can easily integrate with point of sale, sales and catering, price optimization, and other applications.
Infor HMS offers mobile functionality to engage with guests and empower staff:
• Offer mobile-based guest check-in and check-out.
• Provide easy hotel room key access.
• Reduce nonessential, face-to-face interactions with service staff via contactless processes.
• Improve visibility and precision with automated housekeeping and concierge task management.
• Make guest services available anywhere in the hotel.

The system is iPad and iPhone accessible and combines social, mobile, analytics and cloud...

Infor HMS Screenshots

Infor HMS Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per feature, per month

No plan information available

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Infor HMS Features

Features of Infor HMS
Accounting
Activity Dashboard
Analytics
Availability Management
Billing & Invoicing
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Catering Management
Channel Management
Communication Management
CRM
Customer Database
Customer History
Customer Support
Customizable Reports
Data Import/Export
Discount Management
Employee Management
Front Desk Management
Group Reservations
Guest Experience Management
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Language
Multi-Property
Online Booking
Online Payments
Payment Processing
Point of Sale (POS)
Promotions Management
Property Management
Rate Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Reviews Management
Role-Based Permissions
Room Booking
Single Property
Spa/Activity Management
Task Management
Third Party Booking

Infor HMS User Reviews

Overall Rating

3.3

Ratings Breakdown

33%

17%

Secondary Ratings

Ease of Use

3.5

Value for money

3.0

Customer support

2.7

Functionality

3.3

Have you used Infor HMS and would like to share your experience with others?

Verified

Reviewer

Hospitality

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

True Cloud PMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Infor HMS is a progress PMS solution, where new enhancements are released every quarter. Initially, our experience's were not great in 2016, as HMS was somewhat lacking in features. In 2018, we have integrated practically all our system's in Infor HMS, delivering best in Class functionality. Paperless check-in via IPad is the best product out there. Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC! New check-in app allow's you to provide VIP Check-in Expierence like no other!

Cons:

The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some.

Scott B.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

Satisfaction with INFOR HMS

Overall, we are very happy with the INFOR HMS. The onsite training was top notch, the functionality and ease of use is amazing, and the reports that are available give us the ability to forecast and adjust as needed to maximize profitability.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reports that are available are extremally helpful. Training time with new employees has been greatly reduced. This is the third PMS that we have had and by far the best. Functionality and ease of use is amazing.

Cons:

The lack of a Defense Travel Service Module. It would be very helpful if we could message all in our system via e-mail. We have new challenge that will affect all our out of state travelers. The lack of rental car availability in Alaska will no doubt have an adverse impact on the majority of our customers. Being able to send a PSA to all our inbound guest through INFOR would be very helpful.

Reasons for choosing Infor HMS

It was the desire of the Pacific Region to select a product that would best serve the multiple properties in the Recreation Lodging enterprise. We collectively found INFOR would best meet our needs.

Reasons for switching to Infor HMS

Galaxy was purchase by Marriott and they informed all independent properties they would not allow us to renew our contract.

Xin H.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

Terrible!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. This system single handling destroyed the hotel's staff morale. Only feature that is better is remote friendly, meaning you can log in at home and use it since it is web-based.

Cons:

Everything. Our hotel "upgraded" our system from OPERA to Infor HMS. After 3 months of using Infor HMS, clearly OPERA is way more advance in their program. Infor HMS can improve on their billing screen, room assignment, finding guest reservations past/future, everything you can think of as it is NOT USER FREINDLY, you have to take multiple steps to do a single thing. It's basically an EXCEL Sheet someone created from their mother's basement.

Reasons for switching to Infor HMS

"Better" Support

Abigail K.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

User Friendly!

I think its user friendly, but could use some change in its customer support features.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

HMS is incredibly user-friendly. It is easy to navigate using the drop down menus, and its bright, bold pages make it easy to read. Everything is fairly straight forward.

Cons:

I do not like the customer support options; often feels like phone tag and representatives can be hard to understand. HMS would also slow down somewhat regularly, causing a negative impact when we made reservations or checked people in, as we would be waiting a while for things to load.

Marianna M.

Hospitality

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2018

HMS uploaded new features. Not too crazy about it.

It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.

Cons:

Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.

Perrine L.

Used daily for less than 6 months

Review source

Reviewed January 2018

Waste of time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can choose a lot of different options to personnalize HMS for you hôtel. The support is always friendly as I have to contact them almost every day (which is not a good point of course).

Cons:

I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too. Too much crashs on the system, the support knows some of them but they can't do anything about it... Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue. If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!

Showing 1 - 6 of 6 Reviews