Health Cloud 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Health Cloud

4.5

(13)

Pricing

Starting at $350.00 per month

About Health Cloud

Salesforce Health Cloud is a patient management platform designed to help medium to large healthcare organizations manage inquiries, track issues, deliver post-acute care processes and more. Key features include clinical data management, event monitoring, custom care plans and team collaboration.

Salesforce Health Cloud provides a 360-degree view of patients’ details and enables agents to create personalized and concurrent recovery plans, facilitating communication with caregivers in real-time. Its contact center module helps connect patients with physicians for scheduling appointments, resolving inquiries and giving care recommendations using a centralized platform. Additionally, it comes with a patient segmentation and lists module which allows users to manage tasks and assessments, improving productivity across care teams.

Salesforce Health Cloud integrates with various third-party applications such as Field Service Lightning, AppExchange and Google applications. Pricing is available on monthly subscriptions and support is extended via live chat, phone and documentation.

Health Cloud Screenshots

Health Cloud Pricing and Plans

Starting price: $350.00 per month

Free Trial

Free Version

Health Cloud Enterprise

$350.00

per user, per month

Plan includes:

Clinical and Insurance Data Models
Integrated Care Management
Omnistudio and FlexCards

Health Cloud Unlimited

$525.00

per user, per month

Plan includes:

Everything in Enterprise, plus More Storage and Automation
Predictive and Generative AI
Premier Success Plan and Full Sandbox

Health Cloud Agentforce 1 for Service

$750.00

per user, per month

Plan includes:

Service AI
Customer Communities
Slack Collaboration and Productivity

Health Cloud Agentforce 1 for Sales

$750.00

per user, per month

Plan includes:

Sales AI
Partner Apps
Slack Collaboration and Productivity

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Health Cloud Features

Popular features found in Insurance
Activity Tracking
Audit Trail
Contact Management
Document Management
Insurance Rating
Policy Management
Quotes/Estimates
Self Service Portal
Workflow Management
More features of Health Cloud
21 CFR Part 11 Compliance
Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Monitoring
Ad hoc Reporting
Admissions Management
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Audit Management
Authorization Tracking
Automated Routing
Automated Scheduling
Bed Management
Billing & Invoicing
Calendar Management
Calendar/Reminder System
Calendar Sync
Campaign Management
Candidate Profiles
Care Plan Management
Case List Management
Case Management
Charting
Chat/Messaging
Claims Management
Client Chart Audit Tools
Client Management
Client Portal
Clinical Study Management
Collaboration Tools
Commission Management
Communication Management
Compliance Management
Compliance Tracking
Configurable Alerts
Confirmations/Reminders
Contact Database
Cost Tracking
Customer Database
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Aggregation
Data Capture and Transfer
Data Import/Export
Data Security
Data Synchronization
Data Verification
Data Visualization
Digital Signature
Discharge Management
Document Imaging
Document Storage
Double Data Entry
Drag & Drop
Electronic Data Capture
Electronic Payments
Electronic Signature
Eligibility Verification
Email Alerts
Email Management
Email Reminders
Employee Management
EMR/EHR
Expiration Date Management
Financial Management
Forecasting
For Healthcare
For Medical Purposes
Forms Management
Goal Setting/Tracking
Graphical Data Presentation
Group Notes
HIPAA Compliant
Historical Reporting
Immunization & Allergy Tracking
In-Patient Management
Insurance Policy Management
Inventory Management
Inventory Optimization
Inventory Tracking
Invoice Management
Lab Information Management
Lead Management
Level of Care Evaluation
Life & Health
Live Chat
Marketing Automation
Mass Notifications
Medical Billing
Medical History Records
Message Personalization
Messaging
Mobile Access
Mobile Alerts
Monitoring
Multi-Currency
Multi-Location
Order Management
Order Tracking
Out-Patient Management
Patient Communications
Patient Education
Patient Engagement
Patient Flow Management
Patient Location Tracking
Patient Management
Patient Monitoring
Patient Portal
Patient Records Management
Patient Recruiting
Patient Scheduling
Payment Processing
Payroll Management
Pharmacy
Physician Management
Pipeline Management
Predictive Analytics
Product Identification
Progress Reports
Progress Tracking
Property & Casualty
Purchase Order Management
Purchasing & Receiving
Randomization
Real-time Alerts
Real-Time Data
Real Time Data Collection
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Records Management
Referral Management
Referral Tracking
Registration Management
Reminders
Reorder Management
Reporting/Analytics
Reporting & Statistics
Risk Assessment
Role-Based Permissions
Sales Order Management
Scheduled Messaging
Scheduling
Search/Filter
Segmentation
Self Payment
Shipping Management
SMS Messaging
SMS Reminders
Social Media Integration
Stock Management
Supply Management
Task Management
Task Progress Tracking
Task Scheduling
Team Notes
Template Management
Third-Party Integrations
Time Tracking
Training Management
Treatment Planning
Trial Design
Usage Tracking/Analytics
User Management
Waiting Time Tracking
Wait List Management

Health Cloud Integrations

Tableau

Health Cloud User Reviews

Overall Rating

4.5

Ratings Breakdown

46%

54%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.3

Functionality

4.4

Have you used Health Cloud and would like to share your experience with others?

Karina M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed January 2026

Recommend - would give 5/5

I would recommend Health Cloud to anyone that is looking a practice management tool with a good value for money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Used it with a client, and we were able to pull different dashboards for reporting without any issues. Whenever we encountered one, we had fast responses from the customer support team.

Cons:

I think that the only issue we had is that sometimes we were not able to find some patients but that was mostly our own fault.

Melissa L.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

SalesForce Health Cloud is the BEST!

Our company has enjoyed using Health Cloud. We have specific requirements that were needed for the data we are tracking, and Health Cloud was the perfect system for this. The platform was custom built to accommodate our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. The compatibility the system has with other applications and the amount of functionality the system has. The ability to personalize the system to accommodate the needs of the user is wonderful.

Cons:

The IT support system. It seems as though they weren't familiar with the design of our specific data system platform and usage, therefore they were unable to assist with many issues that we were experiencing.

Reasons for choosing Health Cloud

We ultimately chose Salesforce Health Cloud due to the number of customizable objects the system was able to provide us with.

Reasons for switching to Health Cloud

Health Management Solutions was outdated and they were not going to be doing anymore software updates to the system.

Olga D.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2026

Salesforce health cloud review from regular long-term user

I enjoy working in this platform, but I think there a few aspects that could be developed further, such as pre-typed medication names, sig codes and medical conditions for increased efficiency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy working in Health Cloud due to the ample amount of information that is able to fit on one screen, which allows for more efficient patient management. Also, bugs and issues are fixed promptly.

Cons:

When having multiple patient tabs open and trying to organize them in particular order, the order changes when another tab is opened.

Lynworth v.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used monthly for free trial

Review source

Reviewed January 2026

Health cloud: an objective review

It allows one to securely manage, organise, store healthcare data that allows healthcare systems to move from on premises systems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They offer significant potential to improve care delivery and efficiency but come with implementation challenges, costs, and risks

Cons:

Subscription costs can be high and although cloud based systems are becoming more secure, there are still risks involved

COURTNEY M.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2025

HEALTH CLOUD REVIEW

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SALESFORCE IS VERY EASY TO USE. I LIKE THAT EVEN WHEN USING THE SEARCH BAR, IF YOU HAPPEN TO MAKE A MISTAKE, IT WILL NORMALLY STILL BRING UP WHAT YOU WOULD BE SEARCHING FOR.

Cons:

SOMETIMES WHEN DOCUMENTING, IT FEELS LIKE A VERY LONG PROCESS. ESPECIALLY WHEN YOU HAVE JUST A QUICK NOTE TO PUT IN.

Brazola M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Very Satisfied

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Health Cloud has low IT cost which I love. I can manage patient interactions and scheduling. For the most part it is easy to use.

Cons:

Some cons for Health Cloud are the reliance on the internet. If you don’t have internet it will not work. The possibility of security risk as well. Using third party software you can’t be sure on who really owns the data.

Verified

Reviewer

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Extremely customizable and scalable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Meets the needs of multiple departments across provider organizations. Highly customizable and robust data capabilities.

Cons:

Integration out of the box is somewhat limited but anything can be built. Storage costs & licensing.

Jamey D.

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2023

Future of healthcare data management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of integration into our workplace and staff satisfaction.

Cons:

Process of switching to a new system and staff orientation.

Madhur D.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed January 2023

Salesforce Health Cloud - 1 single place for entire Health Management system

Awesome. Easy out the entire cycle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you buy this product, best thing you got everything on a single platform related to health management.

Cons:

Its a little expensive but worth it as now everything is managed on single platform.

Psalm L.

Used daily for less than 6 months

Review source

Reviewed April 2018

The new upgrades to lightning experience for pt call logs have been an easy transition

I feel comfortable recommending this product to any office. I think they would be able to use the templates and customization to suit the offices' needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The format s easier to read, less eye strain. The colors are easy to distinguish from the font color. I spend a lot of the time in front of the computer.

Cons:

almost too cute icons, Some of the transitions have these little cartoons. Maybe this is targeting the younger workforce.

Showing 1 - 10 of 13 Reviews

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