Cisco CDR Reporting & Analytics 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Cisco CDR Reporting & Analytics

5.0

(3)

Pricing

Starting at $3,000.00 per year

About Cisco CDR Reporting & Analytics

Cisco CDR Reporting and Analytics utilizes the power of Splunk to provide users with deep insights into CallManager data. The app's custom and flexible reporting can be used to investigate data around agent hunt groups, concurrency and utilization, call volume and quality, failed calls, site analysis, and compliance.

Cisco CDR Reporting's pricing details are available on request and support is provided directly by product developers.

Cisco CDR Reporting & Analytics Screenshots

Cisco CDR Reporting & Analytics Pricing and Plans

Starting price: $3,000.00 per year

Free Trial

Free Version

Base Tier

$3,000.00

flat rate, per year

No plan information available

Standard Pricing

$3,000.00

per year

No plan information available

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Cisco CDR Reporting & Analytics Features

Popular features found in Reporting
Ad hoc Query
Customizable Dashboard
Dashboard Creation
Data Import/Export
Drag & Drop
Forecasting
Multiple Data Sources
OLAP
Performance Metrics
Scheduled/Automated Reports
Search/Filter
More features of Cisco CDR Reporting & Analytics
Ad hoc Reporting
Audit Management
Call Volume
Charting
Customizable Reports
Dashboard
Data Visualization
Monitoring
Performance Management
Real-Time Analytics
Reporting/Analytics
Reporting & Statistics
Trend Analysis
Visual Analytics
Workflow Management

Cisco CDR Reporting & Analytics User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

5.0

Functionality

4.7

Have you used Cisco CDR Reporting & Analytics and would like to share your experience with others?

Scott F.

Verified reviewer

Education Management

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed September 2024

Top level support especially for how little we spend for CDR/Canary

Getting call data out of Cisco CAR requires training. I was able to start using CDR reporting immediately

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support is top tier. It isn't needed often but when I have reached out for an issue it was responded to promptly and with resolution. Even resolved an issue that wasn't caused by CDR.

Cons:

Not a complaint with CDR but with Splunk not having a lower data level that would be less expensive.

Tracy S.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Reviewed February 2024

Awesome product and even better support!

Overall, we could not do our job without Sideviews Cisco CDR Reporting without having to have to purchase multiple products. Alerting and reporting and trouble shooting needs all in one product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The main thing was fact that it did not need to come with a big price tag. Easy to setup and use and it meets the needs of both IT and our EU's reporting needs.

Cons:

Do not really have any complaints at this time, maybe just for info.

Reasons for choosing Cisco CDR Reporting & Analytics

It fit all our needs, and the cost was just right.

Reasons for switching to Cisco CDR Reporting & Analytics

Did not provide call reporting and analytics..

Aaron M.

Verified reviewer

Financial Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

SideView = Money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Cisco CDR Reporting tool is something you didn't know you needed until you have it. Prior to this tool calls were basically a black void that we would have to muddle around in endless txt files provided by RTMT. The only real way to extrapolate data was from sitting on a call with Cisco TAC, or worse yet, not hearing from TAC for weeks. CCDRR&A puts the power in the hands of those that crucially need it and can provide instantly valuable data to the troubleshooters and decision makers in a matter of seconds. I wouldn't be able to do my job if it wasn't for this tool.

Cons:

I'm not sure I can speak to this, because I think I'm only utilizing half of its potential.

Showing 1 - 3 of 3 Reviews