GuestXM 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

GuestXM

4.9

(15)

Pricing

Starting at €49.00 per year

About GuestXM

GuestXM is a customer experience management and intelligence platform with AI-powered social listening, sentiment analysis, and online engagement tools to keep your brand reputation at your strategic advantage.

Feedback & Sentiment Analysis - all guest experience feedback across all social, review, and survey channels.

Brand Reputation Management - monitor, respond to and promote your guest interactions.

Market Intelligence - benchmark performance to local, regional, and national.

GuestXM Screenshots

GuestXM Pricing and Plans

Starting price: €49.00 per year

Free Trial

Free Version

Basic

€49.00

per year

No plan information available

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GuestXM Features

Popular features found in Restaurant Management
Employee Management
Inventory Management
Kitchen/Menu Management
Online Ordering
Order Entry
Point of Sale (POS)
Real-Time Notifications
Reporting/Analytics
Sales Reports
Wait List Management
More features of GuestXM
Access Controls/Permissions
Account Management
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
API
Benchmarking
Brand Tracking
Calendar Management
Campaign Management
Charting
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Configurable Workflow
Content Library
Content Management
Customer Engagement
Customer Experience Management
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Drag & Drop
Email Reminders
Engagement Tracking
Feedback Management
Health Score
Image Library
Impact Measurement
Influencer Tracking
@mentions
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Location
Negative Feedback Management
NPS of Customers
Performance Metrics
Post Scheduling
Predictive Analytics
Project Management
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Role-Based Permissions
Search/Filter
Sentiment Analysis
Social Listening
Social Media Integration
Social Media Monitoring
Social Performance Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Widgets
Win/Loss Analysis
Workflow Management

GuestXM Integrations

Instagram

Twitter/X

Zomato for Business

Microsoft Outlook

Formitable

Meta for Business

GuestXM User Reviews

Overall Rating

4.9

Ratings Breakdown

87%

13%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

5.0

Functionality

4.6

Tobi L.

Verified reviewer

Hospitality

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed April 2021

ATH is a fantastic tool to help listen to and understand customers in an increasingly online world!

AreTheyHappy has been a game changer for us. With ATH we are able to manage our online reputation more efficiently and more effectively than ever. Key to ATH’s value-add for us is it allows us to aggregate our guests’ reviews/rating/sentiments from a multitude of different channels (i.e. Google, TripAdvisor, Instagram, Twitter, Facebook & more) into one Central Dashboard – so that we can not only reply to each guests’ feedback seamlessly, but in turn ATH’s simple to use dashboards thereon produces easy to understand, data driven insights & trends we can act on. And last but not least, a massive thank you to ATH’s [SENSITIVE CONTENT HIDDEN] who regularly drive the launch of new features such as NPS surveys, ticket system and email integrations. All in all, ATH is a fantastic tool to help companies listen to and understand their customers in an increase online world!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- aggregatation of reviews/rating/sentiments from a multitude of different channels (i.e. google, tripadvisor, instagram, twitter, facebook & more) into one Central Dashboard - easy to understand data driven insights - superbly user-friendly - time saving technology

Cons:

there is genuinely nothing to list here, ATH does exactly what it says it does really well

Reasons for choosing GuestXM

best fit, and a great team driving the tool's continuous development

Vendor Response

Hi Tobi, we're excited to be part of Rocket Restaurants' strategy with regards to improving the overall Customer Experience. Thank you for this awesome review, the trust and the constant feedback you and the team are giving us so that we can improve every day. Stijn

Replied May 2021

Nathalie T.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Experience Are They Happy

As mentioned earlier, we are very satisfied with Are They Happy. Everyone in the organization is very enthusiastic. It saves a lot of time, is conveniently arranged and we get a lot of information out of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We think Are They Happy is an incredibly fine tool. Previously, all reviews were answered on different platforms. Thanks to Are They Happy we now only do this through one platform. This saves a lot of time and it also makes it more organized. We can now see all the reviews of all 10 of our restaurants in one overview and we can easily filter the positive and negative reviews. Thanks to the tags we attach to the reviews, we can also easily search for certain topics or dishes. In addition, the communication with the support team is also very nice. You get quick and clear answers and they are very involved.

Cons:

Sometimes there are bugs in certain platforms that prevent us from responding via Are They Happy. This is sometimes annoying. Are They Happy cannot do anything about this. They keep a close eye on this and do research into it.

Reasons for choosing GuestXM

We have sat down with other parties on occasion, but none were as enthusiastic about them as Are They Happy. Are They Happy met all of our requirements.

Nico v.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

ATH does what we need

From day 1 we have been happy with ATH. They have a personal approach and are very proactive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ATH is flexible, manageable and reliable. It delivers for different needs in the company and connects with all our business partners. Are They Happy is happy with all feedback and listens to personal wishes when it comes to new functionalities. Can't wait for the AI feature to be released.

Cons:

G-mail integration would make it complete

Reasons for switching to GuestXM

Connection with reservation system

Vendor Response

Hi Nico, thank you for your review. As you know, we only go for 5 stars :). I can confirm that we're already working in the background to offer Gmail in the next couple of weeks!

Replied May 2021

Heather D.

Verified reviewer

Restaurants

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

AreTheyHappy will make your life much easier!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When people ask me advice on what social listening tool they should use, my answer will always be AreTheyHappy! It’s one of the most convenient platforms I have ever used and everything is pretty straight forward in use. By adding several connections like Google My Business, Tripadvisor, Facebook, Instagram, you get a great overview. You can easily manage complaints and reply from one place in stead of logging in to each platform separately. Reporting wise, AreTheyHappy is always open to listening to our needs and try to implement them as fast as possible in their sprints. We are glad to have a close relationship with a very personal customer service (Thanks [SENSITIVE CONTENT]!) By adding self-chosen tags to every review, we get a great weekly/monthly and yearly overview of what the pain points are of each restaurant and what to work on.

Cons:

There are no cons to using AreTheyHappy!

Kick S.

Verified reviewer

Restaurants

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Great system, easily usuable for improving your operations and guest experience.

We are using the aretheyhappy review to coach our managers and chefs into always working towards a better guest experience. We set our (yearly-quarterly-monthly) goals using aretheyhappy targets and our operational teams really know exactly what is going very well, and what can be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All of the major review sites are easily connected. The team helps setup everything, and there is a lot of room for feedback (with which they actually do something). Great people as well, fast response times on whatsapp or telephone.

Cons:

Nothing really, although some platforms are not yet connected, they are always working on getting things done for our side of the software (eg implementing new features).

Reasons for choosing GuestXM

The people

Vendor Response

Hi Kick, thank you for the great review and your continuous feedback!

Replied May 2021

Balder M.

Verified reviewer

Public Relations and Communications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Must have software for client reviews

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As branding and communication agency with a fair amount of customers in food and hospitality we use Are They Happy on a daily basis. It is very efficient, clear and above all very handy software that allows us to help our customers with insights and trends. Support and follow-up of any issues is fast and always helpful. [SENSITIVE CONTENT HIDDEN] and team!

Cons:

Nothing so far. We use ATH for more than three years. Happy customers.

Vendor Response

Thank you for the review, Balder! Looking forward to hear from you and the team how we can serve your hospitality customers even better Post-Covid!

Replied May 2021

Hanne V.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Happy AreTheyHappy user!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- Easy to use, very intuitive - Very good customer service - Clearly structured - Easy to manage roles & users

Cons:

Sometimes things go wrong and stop working and it's not always clear to me what is going wrong exactely or why. It might be useful to make "fault indications" a bit more informative?

Vendor Response

Hi Hanne, thank you for your great review and feedback. Yes, it does indeed happens that user tokens for e.g. Facebook or Instagram (or any other integration we offer) due to policies of those platforms. We're working hard on making sure that you'll be informed better so you know why we request to reconnect and make it as easy as possible for you to reconnect.

Replied May 2021

Bram W.

Verified reviewer

Restaurants

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2021

We're happy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is easy to use and easy to link to other platforms. In an accessible way it is possible to do social planning and manage our reviews. The product is continuously being developed, which I experience as very pleasant. The personal contact also ensures that problems are solved quickly

Cons:

There were features that I missed. I discussed this with the team and a solution has now been developed

Debby d.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 12 months

Review source

Reviewed May 2021

Must have product to grow with your company

Are they Happy is always making de product better as a user you grow with them. Effiencient tool with a good overvieuw with clear reports so you can optimice your own quallity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very easy in use, the implementation went fast , friendly staff This tool is a very important part of the total customer experience & total service level.

Cons:

In the beginning it was not possible to make the connecting with social platform, this was fast solved.

Maarten B.

Verified reviewer

Restaurants

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2021

Very easy tool