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Salesforce for Retail

Overview

Salesforce for Retail 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Salesforce for Retail
Salesforce for Retail
4.5
(12)

Pricing

Starting at $25.00 per month

About Salesforce for Retail

Salesforce Retail CRM is a retail management system designed to help eCommerce businesses identify customers’ requirements and deliver personalized experiences. Administrators can organize and manage multiple marketing campaigns across various social media platforms and generate reports to gain insights into advertising performances.

The platform enables managers to create and share personalized offers with shoppers through email, mobile applications, web and social networking sites. Salesforce Retail CRM offers omnichannel order management capabilities, which allow retailers to sell items on a unified interface. Additionally, marketers can send predictive recommendations and communicate via live chat to assist buyers.

Salesforce Retail CRM lets businesses integrate the system with several third-party applications including Gmail and Microsoft Outlook. Pricing is based on monthly subscriptions and support is extended via knowledgebase, FAQs, forum, chat and an online contact form.

Salesforce for Retail Screenshots

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Salesforce for Retail Pricing and Plans

Starting price: $25.00 per month
Free Trial
Free Version

Basic

$25.00

flat rate, per month

No plan information available

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    Salesforce for Retail Features

    • Popular features found in Customer Journey Mapping Tools
      Behavioral Analytics
      Collaboration Tools
      Customer Experience Management
      Customer Profiles
      Customer Segmentation
      Data Import/Export
      Performance Metrics
      Reporting & Statistics
    • More features of Salesforce for Retail
      Activity Dashboard
      API
      Behavioral Targeting
      Campaign Analytics
      Communication Management
      Contact Management
      CRM
      Customer Database
      Customer History
      Discount Management
      Display Ad Management
      eCommerce Management
      Email Marketing
      Forecasting
      Interaction Tracking
      Inventory Management
      Inventory Optimization
      Inventory Tracking
      Lead Management
      Live Chat
      Loyalty Program
      Multi-Currency
      Multi-Location
      Order Management
      Personalization
      Purchase Order Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Reporting
      Real-Time Updates
      Recommendations
      Reporting/Analytics
      Retail Inventory Management
      Returns Management
      Rewards Management
      Sales Order Management
      Sales Reports
      Shipping Management
      Stock Management
      Third-Party Integrations
      Warehouse Management
      Website Analytics

    Salesforce for Retail Integrations

    Microsoft Outlook
    Microsoft Outlook
    Gmail
    Gmail

    Salesforce for Retail User Reviews

    Overall Rating

    4.5

    Ratings Breakdown

    5

    50%

    4

    50%

    3

    0%

    2

    0%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.3

    Value for money

    4.2

    Customer support

    4.5

    Functionality

    4.6

    Have you used Salesforce for Retail and would like to share your experience with others?

    Tapiwa's profile

    Tapiwa T.

    Verified reviewer

    Food Production

    11-50 employees

    Used daily for less than 12 months

    Review source

    Reviewed November 2021

    Sales for Profit go for Salesforce Retail CRM

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Selling support tools, analysis and report feedback tools with live feedback or current activities of the company
    Cons:
    Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM

    Read More

    Aman Preet's profile

    Aman Preet S.

    Verified reviewer

    Retail

    10000+ employees

    Used daily for less than 6 months

    Review source

    Reviewed July 2022

    How Salesforce retail CRM is better than its competitors

    4

    Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.

    Ratings Breakdown

    4
    Ease of use
    3
    Value for money
    3
    Customer support
    5
    Functionality
    icon
    Pros:
    Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.
    Cons:
    Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.

    Reasons for switching to Salesforce for Retail

    CRMnext, Zendesk and Zoho CRM lacks the durability which is way better in the case of Salesforce retail CRM alongside it has better reputation with strategies acquisition which we are experiencing in here.

    Read More

    Raúl's profile

    Raúl S.

    Verified reviewer

    Marketing and Advertising

    51-200 employees

    Used daily for less than 12 months

    Review source

    Reviewed July 2022

    Engage customers and earn loyalty

    4

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.
    Cons:
    The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.

    Read More

    GB

    Gabriel B.

    Verified reviewer

    Civil Engineering

    51-200 employees

    Used daily for less than 2 years

    Review source

    Reviewed April 2025

    A must try Love it !

    4

    My experience has been short of amazing. I always tell others I meet who are in the same line of work that this is a must have.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    For me it has been one of the best rewards program for retail and I have been in the industry for a long time.
    Cons:
    I really dont have any cons about the program. It was easy to use since the very first day.

    Read More

    AK

    Adhya K.

    Verified reviewer

    Computer & Network Security

    10000+ employees

    Used daily for less than 12 months

    Review source

    Reviewed August 2022

    Salesforce and it's benefits

    5

    My overall experience is superb as it is easy to use and beginner friendly

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    Dashboards, Display Ad management and recommendations
    Cons:
    Email marketing as I have not explored it much

    Read More

    Gustavo's profile

    Gustavo O.

    Verified reviewer

    Financial Services

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2022

    Essential tool in your Tech Stack

    5

    Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.
    Cons:
    I understand that this tool can be expensive. It is probably not the best for smaller organizations.

    Read More

    Akanksha's profile

    Akanksha R.

    Verified reviewer

    Apparel & Fashion

    1001-5000 employees

    Used daily for more than 2 years

    Review source

    Reviewed March 2022

    The best CRM that i have ever used

    5

    It was a good experience overall

    Ratings Breakdown

    3
    Ease of use
    3
    Value for money
    4
    Customer support
    4
    Functionality
    icon
    Pros:
    1. Detailed reporting. 2. They have test environment to test the cases & scenarios 3. UI/UX. 4. Lots of plugins
    Cons:
    1. The price is very expensive. 2. Support from Salesforce is not that great. 3. The Sales team don't negotiate during purchasing

    Read More

    Abhishek's profile

    Abhishek K.

    Verified reviewer

    Real Estate

    201-500 employees

    Used daily for more than 2 years

    Review source

    Reviewed March 2022

    Incredible CRM to use

    4

    Great Experience

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    1. Ease of use 2. Detailed implementation 3. Task management 4. Work flow management
    Cons:
    1. Too costly for licence 2. Implementation is slow

    Read More

    Shivakumar's profile

    Shivakumar Y.

    Verified reviewer

    Human Resources

    201-500 employees

    Used daily for less than 2 years

    Review source

    Reviewed March 2022

    The Best CRM out there

    5

    SF is the best CRM that i ever used. It's just amazing. Only Pricing is its downside.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    4
    Customer support
    5
    Functionality
    icon
    Pros:
    1. Integrations. 2. UI/UX. 3. Plugins availability
    Cons:
    1. Price is very high. 2. Support could have been better 3. Implementation is too long

    Read More

    VR

    Verified
    Reviewer

    Real Estate

    51-200 employees

    Used daily for less than 6 months

    Review source

    Reviewed December 2022

    Best for Cx interaction

    4

    Ratings Breakdown

    4
    Ease of use
    4
    Functionality
    icon
    Pros:
    It’s allows me to document customer interaction easily
    Cons:
    It could be difficult to understand at first use

    Read More

    Showing 1 - 10 of 12 Reviews
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