eTailPet 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

eTailPet

4.1

(10)

Pricing

Starting at $149.00 per month

About eTailPet

eTailPet is a full-service point of sale solution created for pet businesses. eTailPet’s all-in-one platform allows independent pet retailers to set up a fully integrated retail point of sale and online store that syncs inventory in real-time. Its product catalog offers more than 120,000 pre-built products, and an exclusive integration with Astro Loyalty simplifies the steps required to access its benefits for your customer and you.

eTailPet POS unites inventory management, online-selling, and marketing in one place–giving you complete control over your business.

eTailPet Screenshots

eTailPet Pricing and Plans

Starting price: $149.00 per month

Free Trial

Free Version

Core

$149.00

flat rate, per month

No plan information available

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eTailPet Features

Popular features found in Point of Sale
Accounting Integration
Barcode/Ticket Scanning
Customer Accounts
Discount Management
eCommerce Management
Electronic Payments
Electronic Signature
Gift Card Management
Inventory Management
Multi-Location
Order Management
More features of eTailPet
Access Controls/Permissions
Animal Database
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Availability Management
Barcode Recognition
Booking Management
Calendar Management
Calendar Sync
Client Management
Client Portal
Confirmations/Reminders
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Management
Customer Service Management
Customizable Branding
Customization
Document Storage
Drag & Drop
Email Alerts
Email Reminders
Employee Management
Event Calendar
Facility Scheduling
Inventory Tracking
Loyalty Program
Mobile Access
Mobile Grooming
Multiple User Accounts
Online Booking
Ordering Automation
Payment Processing
Personalization
Pet Birthday Tracking
Pet Grooming
Photo Management
Point of Sale (POS)
Promotions Management
Purchase Order Management
Real-Time Data
Real-Time Reporting
Receipt Management
Records Management
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Retail POS
Returns Management
Sales Order Management
Sales Reports
Sales Tax Management
Sales Trend Analysis
Scheduling
Search/Filter
Service Catalog
SMS Messaging
SMS Reminders
Stock Management
Task Scheduling
Third-Party Integrations
Transaction History
User Management
Vaccine Management

eTailPet Integrations

Mailchimp

ShipStation

TaxJar

accessiBe

Postmates

eTailPet User Reviews

Overall Rating

4.1

Ratings Breakdown

50%

30%

10%

Secondary Ratings

Ease of Use

4.0

Value for money

3.4

Customer support

3.7

Functionality

3.6

Stephen M.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Industry focused POS is fantastic

Great experience with eTailPet. We have opened two new locations and the onboarding was seamless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

eTailPet is functional, easy-to-use, and intuitive. Using an industry-focused POS and inventory management system saves time and money. We switched from Shopify, which worked, but demanded tons of extra time and effort to use.

Cons:

eTailPet is still improving. There are a couple small things that could be tweaked to work better for us, but they are not critical.

Reasons for switching to eTailPet

We were attracted to the industry focus of eTailPet, rather than continuing with a generic, one-size-fits-all point of sale.

mellisa r.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Great POS system!

It was a relatively easy transition to start using it and

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy for our clerks to use and with the Astro and Credit Card integration's fewer mistakes are made by the clerks.

Cons:

Having to enter a pin for so many functions.

Reasons for switching to eTailPet

We wanted to use ecommerce and lightspeed would not work with a 3rd party to allow it so we switched to etailpet.

Joseph P.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2024

Bought out by an investment firm

ETailPet has been bought out by Quilt Software, a software investment firm. Firms like this buy software that's considered "Mature" with a userbase, and provide as little service or features as possible to maintain an income flow. They promise a lot, and provide very little. My experience was the worst of any company I have worked with. They promised several features specifically that it was later discovered they did not have. Managers admitted to the misrepresentation, blaming the fact they sell different programs, and agreed to cancel and refund but when I requested it, they refused. They also delayed the cancellation until after the next billing cycle so they could get another months fees out of me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have a decent Astro Integration and a nice catalog of products. But the issues make these benefits worthless

Cons:

They do not have integrated printing, you have to print through a print dialog from your browser, its slow and prone to errors. They try to claim this is "Integrated". They use PAX payment devices that are meant to be behind a counter (Violating the EMV requirements of not handling customers cards.) They can not handle vendor price files, you have to reformat and layout the data for their importer, and then it can not handle case qtys, multi vendors, or really anything you need for a pet store inventory.

Vendor Response

Hi Joseph, Thank you so much for being honest with your feedback. This definitely provides insight as to where holes are and where we need to close the gap. We are looking to make changes for the better and really appreciate your honesty. We hope to continue to grow together! Thank you!

Replied June 2024

LeAnn D.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Recommendation

Ratings Breakdown

Ease of use

Functionality

Pros:

We really like the automated features for inventory.

Cons:

We came in early on and the data transfer was less than desireable.

Reasons for switching to eTailPet

Quickbooks was no longer an option and had no support available.

Vendor Response

Hi LeAnn, Thank you so much for your response. We know the data and migration was a struggle and we have grown a ton since you have onboarded. Thank you for your honest feedback as we utilize it to make changes for the better!

Replied June 2024

Tracy A.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2024

On its way...

Great to start, normal blips along the way to learn and how to adapt our business to what they offer. They are very open to comments and suggestions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Onboarding was easy and converting my existing data. Easy to use and get started.

Cons:

Their knowledge base needs to be cleaned up and better easy of finding information. Would like to see a better scheduling system in place for our groomers. No transparency in billing plans. If not using services like scheduling would like to pay less. I know other vendors are paying 20% less than us.

Reasons for choosing eTailPet

ease of onboarding and presentation of online website

Reasons for switching to eTailPet

To get a better website and to offer online purchasing/delivery.

Vendor Response

Tracy, Thank you so much for your honest feedback! Knowing where our holes are makes it easier to pinpoint where we need to focus some time and energy. We hope to have better knowledge base needs and make changes more conducive to customers needs. Thank you!

Replied June 2024

Chris A.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2024

My ETailPet tale

Good Etails gave us the ability to increase our sales last year and we are happy overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Teaching someone the system

Cons:

I know I pay 20% more than other businesses that use the same services of etails but they pay a one time annual fee. I would like some transparency on billing plans or the option for a one time fee for the year. Lack of SEO tools or services, for the price I’m paying we should have some reporting tools on hand for our dashboard The scheduling features are terrible for grooming. Not intuitive, labor intensive setup and poor functionality.

Reasons for choosing eTailPet

Pet focused inventory management. Testimonials from other retailers.

Reasons for switching to eTailPet

Wanted e commerce and to bolster our online presence

Vendor Response

Thank you Chris for your feedback! We will have someone reach out to you to discuss billing more in detail for you so we all can be on the same page. Thank you again for your partnership and we hope to continue to grow together!

Replied June 2024

Janet M.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Great POS

Great and always helpful. Troubleshooting is quick.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They have thought of everything for the pet industry. Their product universe is wonderful

Cons:

Time zone difference is a problem at times.

Reasons for switching to eTailPet

This was geared for pet industry. Made it easier.

Vendor Response

Janet, thank you for your review. We're glad to hear that you're benefitting from our vendor catalogs via the eTailPet Product Universe; it's certainly one of our most popular features! We're currently working on expanding service hours. Right now we're available for live support from 9:00 AM to 6:00 PM ET, but would love to have more availability. Stay tuned!

Replied March 2024

Chris H.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Great System, Great Customer Service

In a sentence: good, with some hiccups, but continuing to improve. The X factor here is the support that we receive from [sensitive content hidden]. He has always been very helpful and has an intimate understanding of the technical elements of the system. He is easy to reach and will spend time with you rolling up his sleeves to dig into a particular problem. [sensitive content hidden] has figured out/troubleshot problems more than he has had to "check with someone else and get back to us". We are lucky to have him in our corner!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I am in eTail almost daily, running reports on reports. The data I am able to grab has been extremely useful in making strategic finance decisions. It is incredibly detailed but gives lots of options for grouping/different angles to look at transaction level data. eTail has a lot of awesome functionality which is continuously being iterated on which has been incrementally beneficial to RPC

Cons:

It can sometimes be a bit choppy with load times, often timing out (reports limits are tight for me). Its inability to speak to QuickBooks can be a challenge from an accounting standpoint and from what I have gathered certain elements such as the inability to go to negative inventory does create inventory tracking discrepancies. This is a bit nuanced but there are some reports that don't have the same data output, so, for example, you have to run each store separately since there is no column which shows that detail. If there is a date output, it will pull in time and creates an added step to scrub that data into a date format that will pivot by day/month/year. It would be great if there were other modifiers in the output that auto populate this date information. There are so many reports that do not show any detail surrounding date.

Vendor Response

Chris, thank you so much for your candor. We appreciate the honest feedback! We are making changes to further enhance our reporting capabilities but it definitely helps us learn more about the what and why needs fixing. Thank you for your partnership and we hope to grow together!

Replied June 2024

Roberto H.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2024

Easy to Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease to updating and manage customers, auto orders and online management.

Cons:

None at this time.

Vendor Response

Roberto! Thank you so much for your partnership! We appreciate your feedback and look forward to growing together. Thanks!

Replied June 2024

Patricia J.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

A Company that Promises a lot, but fails horribly.

Started out ok, they kept promising to add our "outside" products so it would show up online. Guess what, they never did, kept just ignoring the request. Our online presence dropped to nil. Their hosting gives "don't trust this site". They will not let you out without paying a year even if you don't want the product. If you are a business wanting to be online and POS, you better have some serious help working this program AND getting out!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NOTHING, we have pages of tickets for help, emails from day two trying to get them to help us.

Cons:

The entire program only works if your store only stocks what they have access to. They build their database off of you entering your products in the "universe" world. We asked specifically if our items that our common in pet stores and local people we buy from will be on our website. They said yes, turns out no it will not. It will only appear on the website if you pay money, for certain things, but no guarantee. They also kept our bank information on file. We had not intention of renewing with them after the first year. They took the $4k and said in a voice mail... when I said we are not renewing... Too bad, you didn't tell us (they didn't even contact us and we were not using the system) sucks to be you, no refund, use it if you want or not, we are keeping your money. Even amazon lets you return unwanted products. Go read employee reviews if you don't believe me.

Reasons for choosing eTailPet

They sell a good game!! A real good game! End of day it is about the $$

Reasons for switching to eTailPet

They promised our entire store and website would be live time inventory and sales. NOPE

Vendor Response

Hi Patricia, Although disheartening to read the review as it is we definitely appreciate you being so honest. This helps show where gaps are in our company and where we need to focus time and attention. We hope to further prove changes for the better and to earn your trust. Thank you again for providing such honest feedback!

Replied June 2024

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