Infios Transportation Management System 2026: Benefits, Features & Pricing

So user friendly and can translate importance

If not properly studied can be hard to understand

Each row of the system shows all the essential shipment facts- load number, carrier, customer, carrier, stop, destination- and so it is easy to read and quick to find the essential information for each shipment. The fact that the shipper also has visiting to all the shipments streamlines the entire shipping process.

The initial user experience could be more intuitive. One you learn to use it, it is a great system. There is a significant learning curve for many new users.

- Web based - Variety of import/export options. - Ability to see underlying XML within TMS was helpful for developing "out of box" solution.

- Customer support lacking knowledge of system, delaying support. - Anything not native to MG (which is a lot) is extremely expensive to pay MG to develop. - Any custom developments become available for purchase by your competition if using MG. - Many integration options broken or require extensive ($$$) work to configure. - Shady business practices, such as blaming customers for server failures or outages when root cause is determined to be due to MG. - If on a shared server, no access to lower level configuration, you must pay to have developed/implemented. - SSO option is insecure and does not support modern authentication. - No working integration with financial software. - Paid services function poorly (such as P44 integration) - Custom code is not reviewed during forced releases, potentially breaking and requiring significant cost to have them fix. - No constraints or limits defined for web service interaction, which leads to a dedicated endpoint that costs $3000 USD/month. - Lack of accountability when MG goes down (5x in 1 year) with very vague root causes provided. - Look and feel is terrible, new visual does not work properly - requests to fix required billable time. - No visibility on EDI transactions and files, status updates are applied but no troubleshooting possible. - Most of our functionality was designed in house separate from MG to accommodate automation. - Generally all work in the TMS is manually done, one page at a time, many clicks needed.

This product is made for handling various modes. It is easy to use and companies can continue to extend its use and gain more value.

Implementations need to improve. Many implementations have not went well and JB Hunt had a major lawsuit with Mercurygate.

MercuryGate is a great system for people with shipment and freight needs. The Free Trial gave me a chance to check things out first.

It was really no use to my needs. I have no issues with it but was not what I intentionally needed it for.

This software really does have a lot of functionality but its over-engineered and pretty difficult to make the customizations.

How cumbersome it is. You have to look in various places to make changes. ALSO V3 is not a mirror of legacy when it comes to functions/features.

It was able to do most day to day needed functions.

It was not built to use in a traditional brokerage set up. It seemed like it was best suited for an LTL platform.

-You can work with the vendor to have the software customized to your specifications. -Can integrate with other corporate systems.

-The options are limitless....very hard to find standardization if you want to manage on premises. -The interface isn't very user friendly to begin with. Some tasks can be hidden and skipped by inexperienced users. -Requires an experienced engineer to implement, and can have lingering effects if done incorrectly. -Support is needed frequently, and is not cheap. -New interface is slow to produce search results.

What I like the most about this TMS is that when you already learn how to use it, it has all the tools available for you to update your load, to create a new one, to set up customers, get documentation need it when moving a shipment, verify claims and provide invoices.

The way it looks is not friendly for new users. You have to look for the options you want to use and sometimes there are several steps that need to be follow when you want to complete a simple action.