RetailOps 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

RetailOps

4.7

(9)

Pricing

Pricing available upon request

About RetailOps

RetailOps is a cloud-based solution designed to help retailers streamline operations. It can be used by multi-channel retailers, direct to consumer retailers, plus more. It combines key features, including order management, inventory details, contact data, and warehouse management. This solution also includes retail accounting, merchandise planning, real-time reporting, advanced analytics, plus more.

Inventory management features allow retail teams to order, save, and manage the flow of goods by keeping a record of product descriptions, numbers, and physical locations. RetailOps also helps teams manage orders using different inventory methods for warehouses, drop-shippers, and 3PL partners.

RetailOps sets up customer business rules around shipping, marketplace feed management, and order routing. It can also help teams create, edit, and import product data. The solution is compatible with Android and iOS devices.

RetailOps Screenshots

RetailOps Pricing and Plans

Starting price: $2,500.00

Free Trial

Free Version

Basic

$2,500.00

No plan information available

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RetailOps Features

Popular features found in Enterprise Resource Planning
Accounting
Billing & Invoicing
Business Process Automation
CRM
HR Management
Inventory Management
Order Management
Project Management
Purchase Order Management
Reporting/Analytics
Supply Chain Management
Task Management
More features of RetailOps
Catalog Management
Delivery Management
eCommerce Management
EDI
Forecasting
Inventory Auditing
Inventory Control
Inventory Tracking
Loyalty Program
Manufacturing Inventory Management
Multi-Location
Order Fulfillment
Order Routing
Point of Sale (POS)
Product Catalog
Product Identification
Retail Inventory Management
Returns Management
Search/Filter
Shipping Management
Vendor Management
Warehouse Management

RetailOps User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.6

Value for money

4.8

Customer support

4.1

Functionality

4.1

Have you used RetailOps and would like to share your experience with others?

Alisdair T.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Flexible and Robust all in one solution

Speed, Efficiency, all the other various SaaS benefits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is tremendous flexibility within the platform to change the configuration to meet the ever-changing demands of internal colleagues and external partners. The all in one solution allows a completely integrated approach which significantly speeds up all the related processes and minimises the risk of anything being missed.

Cons:

New features have been slow to come to fruition and customer support for non-critical issues is slow.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed April 2018

RetailOps provides a one-stop-shop for all of our e-commerce needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The bulk upload functionality of this platform helps to streamline an otherwise tedious process of uploading inventory. Before RO, the warehouse was an organizational mess and now we are experiencing less inventory and shipping errors.

Cons:

The platform can be extremely finnicky. Especially when uploading new inventory CSVs, the errors that come about when the sheet is uploaded to RetailOps. It can also be really glitchy sometimes.

Jacob B.

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2017

Great features and integration but customer service needs a little help

Getting products received, listed, and shipped is faster now for us than ever! Our oversells have decreased dramatically as well. The integration with ChannelAdvisor is seamless. The only problem we currently have is with customer service. If we have a bug that isn't urgent it takes forever to get it resolved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration and operations management

Cons:

Customer service

Michael R.

Used unspecified for unspecified

Review source

Reviewed December 2015

RetailOps offers something unmatched by any other platform currently available.

Simply put as CTO of a fast-growing retail company we have compared more than a dozen platforms to narrow down to choosing RetailOps as the platform that powers our multi channel retail business - we sell across multiple branded sites and marketplaces (as well as a few brick and mortar locations) and grossed about $25 million in top line sales when we transitioned onto Retailops. I can say that the processes and capabilities of the platform has been a huge contributor to us growing to now just over $95 million in 3 short years. It is not all things to all people but if you're out comparing the Netsuites of the world Retailops is worth a serious look. There is no SaaS platform out there that has the breadth and depth of Retailops' functionality pound-for-pound tailored to the unique challenges of an eCommerce-heavy or multichannel retail business with a big online component. For us it's been transformational from the way we account to purchases (and send POs) to how it's streamlined receiving, not to mention full-blown WMS warehouse management that is leaps and bounds better than our old "Manhattan" set-up that was costly to set up and even more costly to fix. We also have so much data granularity at our fingertips in the Retailops system that reporting has been a real easy on-the-fly type exercise for our finance team. Highly recommended enterprise solution and easy to use and thus fast to adopt for your standard users. Their monthly service includes unlimited users to number of "seats" is never even an issue, which I love.

Ratings Breakdown

Ease of use

Customer support

Vendor Response

Michael, Thank you for the kind words! We believe retailers should have tools and automation they need to focus on their business...not their technology. We've been very excited to help you grow at a quick clip the past few years and look forward to continuing to be a great partner and platform for continued growth in the future.

Replied December 2015

Jason S.

Used daily for more than 2 years

Review source

Reviewed October 2017

Solid platform for ecommerce growth

Significant efficiency gains in operations processes. Inventory accuracy to prevent oversolds. Improved granular data reporting. One system to replace 3 previously.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product information management, strong inventory management capabilities, powerful data extraction capabilities, scalable and efficient receiving, fulfillment, shipping, and inventory processes. handheld functions.

Cons:

Breadth of features takes a little while to fully grasp. Data extraction UI could be simplified. Secondary marketplaces require custom setup

Verified

Reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

The Sweet Spot for Warehouse and Order Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Before discovering Retail Ops we found all other order and management to be laughably rudimentary or outrageously expensive. RO turned out to be the perfect for our growing business. They helped us to eliminate manual processes, organize our warehouse and simplify complexities.

Cons:

Third party hardware and software integrations are sometimes limited. For example, we had to buy all new scanners across our organization when we launched.

Sarahi R.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Best thing

We been using Retail Ops for a while and its made it easy to manage orders

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love how easy it is to check on an order status

Cons:

We have issues with cancelling orders from time to time

Kelsey H.

Used daily for more than 2 years

Review source

Reviewed October 2017

RetailOps helped us streamline many ops processes including product creation, receiving and go-live.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- We have streamlined our product creation process and reduced the time from product receipt to go-live. - Intergrations - Scalability

Cons:

- Customer service takes awhile to respond and get results. - Limited visibility to backend - Reporting needs improvement

Aaron G.

Used daily for less than 2 years

Review source

Reviewed October 2017

Tons of

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly interface that allows me to navigate quickly between functions. One place to manage customer transactions for multiple channels, product catalog, purchase orders and receiving, inventory adjustments and transfers, data feeds with other systems, and more.

Cons:

Reporting tool could use some better documentation to help user identify correct parameters for desired results.

Showing 1 - 9 of 9 Reviews