Splunk On-Call 2026: Benefits, Features & Pricing

Prior to Bluestem Technologies migration to VictorOps, only a few of our squads were using Pagerduty for on-call incident management. Our major goals and justifications for switching to VictorOps was onboarding our entire technology team onto one on-call solution as well increasing our major incident responsiveness. VictorOps was chosen over PagerDuty for it’s people-centric focus, feature capabilities and cost.

VictorOps was the default on-call software for a couple of years for various teams in the organization. It works amazingly most of the time. Only issue that was faced was after Zabbix changed their alerting mechanism which somewhat broke the VictorOps. VictorOps team was quick to devise a solution using webhooks, which worked immediately. They however, took some time to figure out the ack-back solution for Zabbix 4.4, and had a bug which delayed the deployment. However, VictorOps support was really good throughout this time, they stayed in contact, and even let developers do live debugging to figure out the bug, and the solution was solved. All in all, I have nice things to say about VictorOps.

IMO, Splunk bought VictorOps to tick a checkbox and nothing more. It's cheap, but unless you're totally strapped for cash, look elsewhere.

For years we have had to manually manage our on call rotations throughout the organization. This linked with the wide range of monitoring tools, problem management has been difficult. VictorOps has allowed us to jump into the future of Outage Management! This has allowed us to reduce our MTTR (mean time to resolution) for outages. I highly recommend this tool!

Splunk's purchase of VictorOps gives the opportunity for major improvement and excellent customer support.

When we went looking for an alerting solution, we wanted something that would make life easier for our folks on-call, as well as something that would help us clean up and make sense of the nigh-impassable flood of alert emails we were seeing constantly from our monitoring. Allowing folks to use their own devices also meant that there was no confusion as to how to reach out to someone, and it's something they always have on them. We were immediately captured by the Twitter-like timeline, so that every person (on-call or not) could view the incoming stream from the entire environment, and the rest of the features common in this space seemed very well-implemented. Since then, they've added tons of new features (the Transmogrifier and Control Calls each were game-changers) that have only made the service better. My director has identified this as the single best product we've implemented in the past two years, based on its impact to our team's efficiency and happiness.

VictorOps has been used in our environment for over a year. This has been an invaluable tool to making sure our staff are aware of what's happening in the environment and pulling in alerts from a couple of different systems. The Transmorgrifier is my favorite feature that I cannot find anywhere else. We've completely transformed at least one custom alert so that our techs don't have to dig for relevant information, they can just find it right in front of them. The best non-replicable asset going, however, is the staff and the culture at VictorOps. They genuinely care about their customers and have even worked with us to develop an integration that we wanted to use in our environment.

We recently switched over from PagerDuty to VictorOps while refactoring our monitoring and alerting infrastructure. We wanted to go with a more ChatOps approach and we were ready for something new. The support at VictorOps has been great, and they have responded to every request we've made. They are adding features with every release that are rounding out their offering and adding even more value to their product.

We've been using VictorOps for close to 2 years now and both the app and the service behind it are fantastic. Being able to funnel all of our alerts into 1 alerting system where we manage schedules is a great feature..but others have this. What really makes VictorOps shine is the timeline feature where you can see full history of alerts in a simple timeline view and then 'loop in' team members for help if needed.

Very customizable, easy to use, and fantastic support. This has really made managing alerts and on-call so much easier, and we've always had helpful and friendly support when needed.