CallAI 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CallAI

4.7

(7)

Pricing

Starting at $49.99 per month

About CallAI

CallAI is one of the best analytics solutions that can help contact centers achieve these benefits. CallAI is a speech analytics solution developed by GoVivace Inc., a leading conversational AI and speech analytics solutions provider. It uses natural language processing and machine learning algorithms to analyze and extract insights from voice conversations between customers and agents. It can automatically generate quality assurance scorecards for agent training and performance tracking based on various metrics such as script compliance, customer sentiment, call driver trends, overtalk, and speaking rate. These metrics can help managers monitor and train their agents more effectively and efficiently by providing them with specific and targeted feedback on their strengths and weaknesses. CallAI can also help managers identify best practices and areas for improvement across the contact center.

CallAI can help businesses and organizations understand their customers better by analyzing their behavior, preferences, and sentiment. It can identify the reasons why customers call, what they are satisfied or dissatisfied with, what they expect or need from the service, and how they perceiv...

CallAI Screenshots

CallAI Pricing and Plans

Starting price: $49.99 per month

Free Trial

Free Version

Basic

$49.99

per user, per month

No plan information available

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CallAI Features

Popular features found in Contact Center Quality Assurance
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
More features of CallAI
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
AI Summarization
Alerts/Notifications
Audio Capture
Automatic Transcription
Blended Call Center
Call Disposition
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Scripting
Call Tracking
Call Tracking Metrics
Call Transcription
Campaign Management
Chat/Messaging
Compliance Management
Computer Telephony Integration
Conversion Tracking
CRM
Customer Journey Mapping
Customer Service Analytics
Customer Surveys
Customizable Reports
Email Alerts
Employee Management
Feedback Management
HIPAA Compliant
Inbound Call Center
Interaction Tracking
IVR
Keyword Tracking
Knowledge Base Management
KPI Monitoring
Language Detection
Leaderboards
Monitoring
Multi-Channel Communication
Multiple Scoring Models
Natural Language Processing
Outbound Call Center
Performance Management
Performance Metrics
Productivity Analysis
Quality Assurance
Real-Time Analytics
Real-Time Monitoring
Real-Time Updates
Reporting & Statistics
Sales Trend Analysis
Self Service Portal
Sentiment Analysis
Skills Tracking
Speech-to-Text Analysis
Surveys & Feedback
Third-Party Integrations
Voice Mail

CallAI Integrations

Salesforce Service Cloud

Salesforce Revenue Cloud

Salesforce Field Service

HubSpot Marketing Hub

Salesforce Marketing Cloud

Salesforce for Travel & Hospitality

See all 27 integrations

CallAI User Reviews

Overall Rating

4.7

Ratings Breakdown

71%

29%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Have you used CallAI and would like to share your experience with others?

Edwin O.

Verified reviewer

Automotive

201-500 employees

Used daily for less than 12 months

Reviewed May 2024

Efficient for Contact Center

The CallAI solution itself has been perfect for our needs, greatly improving our call center operations. Coupled with the dedicated support team, this collaboration has exceeded our expectations. I truly appreciate their hard work and dedication. Keep up the excellent work, Govivace team. Good luck with your future endeavors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Managing the daily calls was a challenging task that required a significant amount of time and resources. The constant need to monitor, evaluate, and provide feedback on each call put immense pressure on my in-house Quality Assurance (QA) team. To address these challenges, I turned to Govivace for their CallAI solution. Govivace's CallAI proved to be the ideal solution I had been searching for. It significantly reduced the workload of my QA team by automating the call monitoring process. The advanced analytics provided by CallAI enabled real-time tracking of agent performance, identifying areas where individual agents were excelling and where they needed improvement.

Cons:

CallAI is a perfect solution. We haven’t experienced any problems with them

Vendor Response

Thank you for your kind review.

Replied June 2024

Brain M.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 12 months

Reviewed June 2024

Good Auto QA software

The CallAI solution is improving our call center operations. We appreciate the support provided by the Govivace team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our QA team faced significant pressure to monitor, evaluate, and provide feedback on every calls in my center. I came across Govivace's CallAI solution which turned out to be the perfect solution. The burden on my QA team was significantly reduced by automating the call monitoring process. CallAI provides real-time tracking of agent performance, highlighting areas where individual agents performed well and identifying those had issues and needed improvement.

Cons:

CallAI is a good automated QA and call analytics solution.

Vendor Response

Thank you for your kind review.

Replied June 2024

Mark M.

Verified reviewer

Food & Beverages

1001-5000 employees

Used daily for less than 12 months

Reviewed June 2024

CallAI platform from Govivace was the perfect answer to our challenges.

The solution has proven to be the perfect fit for our needs, substantially elevating the performance of our call center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The solution has been flawlessly suited to our needs, markedly improving the operations of our call center. Combining their solution with their attentive support team has far exceeded our projections. We immensely appreciative of their efforts, and I offer my heartfelt wishes for their future success.

Cons:

CallAI is a ideal solution. they are perfect

Bravira A.

Verified reviewer

Food Production

51-200 employees

Used daily for less than 12 months

Reviewed June 2024

Efficient for my contact center

The sophisticated analytics provided by CallAI facilitated real-time insights into agent performance, identifying both their strengths and areas needing development.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CallAI technology emerged as the perfect solution we had been searching for. It markedly lessened the burden on our QA team by automating the call monitoring workflows.

Cons:

Engineered for optimal efficiency in our contact center

Danny F.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Reviewed June 2024

Good solution for automating manual QA process

The CallAI solution has significantly improved our quality. Great team support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CallAI solution automated our quality check process by monitoring calls, tracking of agent performance, highlighting areas where individual agents are good and identifying those were under performing.

Cons:

Execellent Automated QA solution. They are perfect

Vendor Response

Thank you for your kind review.

Replied June 2024

Hugo A.

Verified reviewer

Automotive

11-50 employees

Used weekly for less than 12 months

Reviewed April 2024

Compact solution for my call center operations

It was great working with Govivace’s team. They were on time from my inquiry until the solution was deployed. Perfect solution with the dedicated support team. Keep going, guys. Good luck.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Handling 45 agents' calls daily was a difficult task. CallAI turned out to be a perfect solution to reduce in-house QA’s and increase agents' performance by monitoring their calls to train the low-performing agents. We are now able to find underperforming agents quickly and also train them better by providing specific feedback.

Cons:

All good! CallAI is a great solution for call centers and BPOs.

Vendor Response

Thank you for your positive feedback.

Replied April 2024

anurag s.

Verified reviewer

Computer Software

10000+ employees

Used daily for more than 2 years

Reviewed September 2023

Automated quality metrics makes performance tracking easy

It took us about two months to fully transition and navigate through all the workflow and requirements related issues. However the user experience after that has been great. Product support is great and I don't have any problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product allws me to look at quantitative quality metrics for various call quality assessment criterion and that is a huge advantage for me. It allows me to track progress and identify areas of improvement quickly to improve the overall performance of my team. There are also other standard features for call research and sentiment, speaking rate and word cloud etc that are helpful.

Cons:

Although many features work right out of the box, the quality metrics dashboard is custom to the needs and requires a little bit of setup, for which we got training and support.

Reasons for choosing CallAI

It provided the quality metrics I was looking for.

Vendor Response

Thanks for your kind review. We are introducing several AI features to help automate the analytics dashboard. However, human judgment is always recommended, because if AI commits a mistake, it will repeatedly commit the same mistake when presented with the same input. Our workflows ensure such mistakes don't happen, at the cost of a small upfront human effort.

Replied October 2023

Showing 1 - 7 of 7 Reviews