Merren 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Merren

4.6

(8)

Pricing

Starting at $49.00 per month

About Merren

Merren is a customer engagement and survey platform that reaches as wide a sample size as possible, on the back of easy messaging apps that users love. You can even send recorded questions and messages to an audience that cannot read.

First, instead of unwieldy formats, the surveys are hosted on apps that customers are very comfortable with. Second, the conversational survey format ensures swifter and better responses.

Merren Screenshots

Merren Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

per user, per month

No plan information available

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Merren Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Merren
CES Survey Structure
CRM
CSAT Survey Structure
Customer Experience Management
Customer Journey Mapping
Customizable Fields
Customizable Forms
Dashboard
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
NPS Survey Structure
Performance Metrics
Pulse Surveys
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Site Intercept Survey
Social Media Integration
Survey Builder
Survey/Poll Management
Surveys & Feedback
Third-Party Integrations
Visual Analytics

Merren User Reviews

Overall Rating

4.6

Ratings Breakdown

75%

13%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.6

Functionality

4.5

Have you used Merren and would like to share your experience with others?

Manashi D.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

A comprehensive overview of customer data.

I am happy to move from manual collating of data to automatic data collection and segregation. Most of our previous systems were time consuming. Additionally, we can track survey responses across various demographics. You get to download every data from every customer for market research.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The CX dashboard makes our day to day task easier. We can easily segregate customer- survey responses, tickets, reviews in an efficient manner.

Cons:

It might take some time to get used to the Merren interface. There is a slight learning curve.

Puru J.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

The CX dashboard automation will save a lot of your time.

The biggest plus point for us is the real time customer data. We could view campaign results and segment our audience as per campaign goals. We do not have to rely on any outdated ways of collecting data every month. Thanks to Merren for a faster platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The entire process, starting from signing up to accessing the dashboard, was remarkably straightforward and hassle-free. One significant benefit was the automation of our CX (Customer Experience) dashboards. We could schedule surveys according to the campaign's requirements. We were able to make data-driven decisions promptly.

Cons:

The 14 day free trial has limited access to a lot of advanced features. You might have to consider a pricing plan.

Vivekina K.

Verified reviewer

Consumer Goods

10000+ employees

Used monthly for less than 2 years

Reviewed January 2023

Quick & Affordable way to understand your consumer better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Ease of use2. Quick deployment3. Adaptability to apps with consumer friendly UI4. Affordability5. Tech team is uper responsive

Cons:

1. Barriers to QC2. The automated translations can be problematic

Shubham S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Creating WhatsApp and email survey is straightforward

Merren helped us increase our survey response rates. This is a better solution to our past methods of taking survey responses. Merren tools are way faster than traditional survey tools. We could see the difference in the engagement rates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Signing up with Merren is easy. The dashboard was simple to understand and use. Using the software, we quickly made WhatsApp and tested email surveys. This made more people respond to our surveys. Also, more people engaged with our surveys than usual.

Cons:

I am satisfied with the product at the moment.

Jeetesh H.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed April 2024

A great tool for team collaboration.

1. The teams could access data on the dashboard for different campaigns. 2. The Facebook and WhatsApp campaigns are very smooth. It was a universal joy to see a high response rate. 3. The team members could easily work with the journey mapping tools after the initial sessions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

After exploring Merren initially, I found a lot of advantages. We could dissect customer data and exchange critical information across teams. During training sessions, we could exchange ideas faster. The use of messenger surveys is a game changer.

Cons:

Nothing. I am very happy with the product.

Gaurav Y.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed April 2024

Very efficient CX tool!

Most of our CX requirements have become efficient ever since we onboarded with Merren. Now the team members can navigate through customer data easily, view response segregations and map customer journeys in a few clicks. I also like the AI survey templates that save us a lot of time. Our campaigns are streamlined at the moment. The response has been very positive overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The teams have upgraded to efficient tools from older systems. Our workflow is faster at the moment. This was a good financial decision for the company.

Cons:

There could be a slight resistance to new technology at the start. So we took some time to navigate through Merren’s functions initially.

Manjiri M.

Verified reviewer

Entertainment

5001-10000 employees

Used monthly for less than 2 years

Reviewed January 2023

Easy and quick Dipstick surveys